Customer Service Human Resource
Resume:
Lester W. Elmore
****** S. HWY ** Chandler, Oklahoma 74834
******.*.******@*****.***
SUMMARY OF QUALIFICATIONS
Leader of Leaders. Hard-working professional, with over 30 years of proven work history experience in the U.S. Army. Adaptable to a changing work environment with the ability to work independently, as a member of a team, and under stressful conditions to provide results. Accomplishments include administrative management and support, rapport building, customer service, EEO compliant, OSHA trained, managing fiscal budget, and building teams to meet company’s objectives and goals.
AREAS OF EXPERTISE AND EXPERIENCE
Project Management
Corporate Operations
Customer Service & Support
Administrative Support
Human Resource
Microsoft Office, Power Point, Spreadsheet
Problem Solving
Team Builder
Budgeting/ Resource Manager
PROFESSIONAL EXPERIENCE
OK Army National Guard - Oklahoma City, Oklahoma October 2014 – Present
Counter Drug Task Force Commander/Coordinator
Supervised scheduling of over 40 employees’ counter drug task force for the State of Oklahoma.
Conducted quarterly evaluations on subordinate employees.
Provided counter intelligence support to federal, state, and local law enforcement agencies.
Built rapport and relationships with federal, state, and local law enforcement customers.
Enforced organization’s policies and procedures with a proven flexible work schedule.
Performed duties as the Program Manager; planned financials, budgeted accounts, planned events.
Worked as a member of a team to reach organization’s objectives and goals.
Performed administrative tasks; filed critical reports in a SharePoint database, answered phones, replied to emails, followed up on appointments, and scheduled conferences.
OK Army National Guard - Mustang, Oklahoma June 2012 – October 2014
Deputy Commander & Chief of Staff
Managed Human Resource department and coordinated the administrative functions of the organization of over 1000 personnel.
Consulted with upper management about training needs and organization availability.
Served as a link between executive management and employees.
Ensured staff were HIPPA certified; yearly certification.
Interviewed new prospect hires; gathered resumes, panel board interviews.
Provided State’s mandated Diversity and Minority Equal Opportunity Reports.
Performed yearly certification for end users; training on email scams, security breach, and policies.
Directed and supervised an organizational staff during quarterly and annual training plan development, and unit deployment planning process.
Performed duties as the Morale Welfare & Recreation coordinator; planned financials, budgeted accounts, planned events.
Worked with local vendors on pricing of goods and materials and negotiated cost savings.
OK Army National Guard – Oklahoma City, Oklahoma October 2008 – June 2012
Human Resource Manager & Artillery School Commander
Provided administrative support to staff, students and instructors.
Consulted with executive leaders about budgeting, student issues and size of class.
Provided analysis report; seating capacity, yearly projection of students, costs to teach, billeting, per-diem and meal support.
Negotiated school slots at the National Guard Headquarters in Washington D.C.
Maintained student and instructor Personal Identifying Information using a shared drive data base.
Educated Azeri army officers in Azerbaijan in military planning and problem solving techniques to prepare them to become a partner with the North Atlantic Treaty Organization NATO.
Oversaw material representative purchases; approved work orders, purchase orders, and venders.
Performed additional duties as the OSHA safety and compliance officer.
Worked with accrediting officials; received highest evaluation possible for first time compliance.
OK Army National Guard – Chandler, Oklahoma August 2005 – October 2008
Executive/ Operations Officer
Deployed 450 person organization to Iraq to support Forward Operating Base sustainment operations
Managed Human Resource department and supervised all administrative actions.
Scheduled base future facility engineering and building operations.
Consulted with upper management about training needs and organization availability.
Managed base housing operations and scheduled all housing maintenance, work orders, and vendor services for over 10,000 personnel.
OK Army National Guard – Stillwater, Oklahoma August 2003 – August 2005
Executive Officer/ Assistant Professor of Military Science
Managed and evaluated all instructors/staff performances, and cadet and alumni support functions.
Conducted and coordinated all administrative actions, travel arrangements, and supply needs for staff.
Instructed over 100 freshman cadets in the areas of basic leadership, army operations, goal setting and planning, and problem solving.
Scheduled public affairs support for the ROTC Cadet Command training event at Fort Lewis WA.
Managed all financial actions for the military, student, alumni, and university accounts.
Education
Master of Science: Natural & Applied Science, Aviation Science, Stillwater Ok 2002
Bachelor of Science: Business Administration, Management, Ada, Ok -1992
Proficient in Microsoft products
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