Project Manager
Resume:
Donald J. Gover
PO Box **** Pell City, Alabama **125
********@*****.***
Professional Summary/Experience
Training
•Microsoft Project •Agile/Waterfall environments experience •SDLC processes
•Six Sigma,CMMI •Microsoft Office Products • CA Agile Central (RALLY tool)
• Application Lifecycle Management (ALM) • QA Director
•Compuware TestPartner/TrackRecord •Black and White Box Testing
•Mercury Test Suite/Quality Center, LoadRunner, QTP •IBM AS400
•C-Net/HBSW •SQL •Lotus Notes
•ProBusiness, PeopleSoft •RPG
• ALDON CMS •SharePoint •JACADA (web-based)
•Flash, HTML/XML •SeaGull GUI GroupWise
Professional Experience
October 2011– Present
SunTrust Bank • Atlanta, Georgia
Business Systems Analyst
More than fifteen (15) years of experience in information technology specifically in the areas of system analysis, software development and quality assurance testing.
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Extensive experience in business analysis which includes developing process and systems solutions through analysis/design, requirements gathering, development, testing, implementation/deployment, and maintenance in both waterfall and agile environments.
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Experience includes converting business requirements into functional requirements through diagrams, use cases, design documentation, storybooks, and user software and training guides.
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Extensive quality assurance experience in manual and automated test plan creation and execution. Automated test tools include Mercury Test Suite/Quality Center, QTP, TestPartner/TrackRecord. Also extensive experience with Application Lifecycle Management
(ALM) and CA Agile Central (RALLY tool).
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Testing experience spans all phases of SDLC – unit, system, regression, and user acceptance. Skilled in defect root cause, tracking, and resolution.
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● Analyst experience in web, client/server, mainframe, UNIX and mobile environments. Experience covers projects small to large projects from initiation to deployment/maintenance phase of SDLC.
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● Dedicated professional focused on quality and reliability.
● High level of self-motivation, extensive experience in project leadership and great team worker. Business Analyst for business applications Online Cash Manager (OCM), SunView Treasury Manager (OTM), Wholesale Client Portal (WCP) and DataLake Consumer Banking. Applications operated on .Net, Java, Liunix, Cloud, and xml/web services platforms.
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April 2011– August 2011
Regions Bank • Birmingham, Alabama
Business Systems Analyst – eBusiness Systems
March 2007 – May 2009
Compass Bank • Birmingham, Alabama
Business Systems Analyst
● Business Analyst for OCM upgrade/conversion from version 2.04 to 3.7. Creation of project Business requirements and Functional System requirements, Features and User Stories (agile environment/methodology).
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BA liaison between product managers and development team. Work closely with business partners to outline expected functionality and work with development team to provide expected functionality within project timelines
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Creation of Visio and Use Case diagrams to outline desired functionality and assist with project UI.
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Testing liaison responsible for defect management and resolution through RALLY and ALM tools. Provided BA support to the testing team for proper creation of project test cases.
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● Vendor liaison to field product vendor questions and verify vendor requirement specs for project. Business Analyst for DIME/Data Lake conversion project. Responsibilities include creation of data mapping documents for conversion project and file definition.
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SCRUM Master experience. Leading SCRUM team daily meetings, noting impediments and working with SCRUM team for resolution.
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Business Analyst for new eBusiness products offered through company web portal – online banking.
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● Function Design Document (FDD) creation. Products were web based UI applications.
● Translation of FDD into executable test scripts for test team.
● Regression testing of Regions Mobile Banking application.
● Testing included mobile banking application set-up, modification, and documentation.
● Testing of mobile applications via cell devices (included iPhone).
● Test preparation documentation.
● Test plan creation, test matrixes, and test scripts for multi-tiered test phases.
● Mainframe verification of test results.
Test script execution and defect tracking (manual). Defect identification and documentation. Assist Application.
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● Development with defect identification and resolution.
● Regression testing of Online Account Opening (OAO) and Online Banking (OLB).
● Assisted with new product implementation.
Business Systems Analyst for Business Class Online (BCO), Compass Bank products E Access and PC Banking online banking system.
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Responsibilities included coordinating project development through requirements gathering, creating business and functional designs, screen diagram creation, and testing tasks of existing and new software enhancements in web-based and mainframe environment.
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April 1997 – February 2006
CSC Healthcare/DST Health Solutions • Birmingham, Alabama Project Manager/Systems Analyst (January 2000 – February 2006) Analyst for Compass Mobile Banking applications. Duties included gathering application requirements, functional design creation, testing mobile applications via cell phones across cell provider networks (i.e. AT&T, Verizon, T-Mobile) customer support assistance, and product maintenance.
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Coordinated testing plan for new and existing software offerings among business analysts and quality assurance team.
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● Performed manual and automated testing.
● Created functional designs and Use Case documents. Tested in all phases of SDLC testing – unit, system, regression and user acceptance. Assisted with manual and automated Load/Stress testing.
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Conducted and participated in JAD sessions across multi-functional departments for information gathering sessions for design and development assignments and schedules.
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Coordinated and participated in weekly meetings with department stakeholders (i.e. business analysts, designers, information technology, customer service, quality assurance, third party vendors, executive management) to present project statuses, decide work assignments, and resolve assignment conflicts.
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Participated in implementation/deployment of new and existing systems offerings. Responsibilities included developing implementation task schedule of resource duties, coordinating on-site and off-site resources during implementation effort, and execution of test scripts during implementation.
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Developed product release schedules for quality assurance effort from design phase to product implementation. Including weekly tracking of project through project spreadsheets to ensure project assignments were completed according to schedule. Suggested adjustments forwarded to project manager for resolution and/or schedule adjustments.
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Acted as a direct liaison with users, technical support, training and operations personnel in resolving questions concerning software functionality – this included both technical and non- technical parties.
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Trained existing and new staff members, vendors, and clients on existing and new software offerings business and system procedures.
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Systems Analyst in all phases of software and system development and testing. Development of GUI (web- HTML) and mainframe product offerings for both small and large projects. Main projects focused on client Premium billing and Capitation financial models development and testing.
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Converted business requirements into Requirement and Functional designs for development team.
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Developed test plans for software testing during component, system, regression and user acceptance testing – both manual and automated testing. Executed test scripts, recorded results, and reported system defects (metrics). Black and White box testing. Testing projects include end-to-end and back testing with SQL validation and insertion, testing both APIs and SOAs.
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Lead for product architect, design and development teams in Membership/Claim area. Responsible for development team project assignments, weekly status reports, scheduling, and annual team performance evaluations. Reports created through Microsoft Project and PeopleSoft.
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Coordinated information sessions across multiple departments to gather systems requirements, discuss functional design creation, development programming and testing, technical and end user documentation and release implementation.
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● Subject Matter Expert(SME) to design and development team to concerning Membership April 1997 – January 2000
Programmer - Programmer Analyst
Education
Subject Matter Expert(SME) to design and development team to concerning Membership Capitation Model and Membership Premium Billing.
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Assisted in implementing complex new product modifications into existing systems applications on mainframe and web-based platforms.
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Provided CSR support in deficiencies resolution. Direct liaison with clients (client support) for problem identification and resolution - required client meetings and on-site visits.
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Second Level Tester (SME): Lead for system design and maintenance projects within development department.
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● Peer reviewer for new development projects.
● Monitored project status and recorded in team spreadsheet.
● Developed metric reports for director meetings.
Program design, coding/programming, testing, debugging and documentation - primarily AS400 mainframe and UNIX.
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● Jacksonville State University, Bachelor of Science, April 1996
●Administration Major: Computer Information Systems/Business
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