Gladys Armah

*** ***** **

Ajax, Ontario. L*S *Y*

Phone: 905-***-****

Cell :905-***-****

Email: ac2htw@r.postjobfree.com

Skills and Experiences: Computers and software programs, Microsoft Word, Excel, Simply accounting, Bookkeeping, Account Receivables and Payables. Data Entries. A business owner from the year 2006 till 2009. I did my bookkeeping, ordering merchandises and data entries. I had a perfect record keeping for taxation purposes. Can multi task and work in a constantly changing environment. I am very detailed oriented and highly organized.

Education:

From: Sept 1975 –June 1980: Accra Girls Secondary School, GCE graduation which is equivalent of Grade 12

From: 1986 -1988: Centennial College: Micro-Accounting Clerk Certificate.

From: 1990 – 1992: Career College: Travel and Tourism Diploma

From: 1994 -1995: School of Business: - Banking Services Certificate.

Employment:

Canadatrust Bank

Bank Teller

Processing cheques, cash and in person customer service.

Explaining financial products to clients.

Balancing cheques and cash at the end of the day.

Ministry of Defense.

Dental Department.

Dental Receptionist:

Duties:

Data entries, retrieving and filing patient’s files.

Using company’s software to send letters to Doctors.

Government of Canada, Ministry of Attorney General.

Enforcement Branch,

Enforcement Analysist

Duties are: Enforcing child support payments according to the government’s rules and regulations.

Providing administrative support.

Investigating the clients on default payments and doing everything within the organization power according to rules and regulatory requirements.

S & P Data

Accounting Clerk

Duties are:

Processing cheques and preparing invoices.

Balancing books at the end of the day and assisting clients on enquiries on their accounts, sending letters to client on payment requirements.

Handling receivables and payables

Doing bank conciliation at the end of the month.

From August 1994 – Nov 1998: Collect Corp Collection Agency

Accounts Collector

Duties are:

Collecting overdue of student loan accounts and credit card accounts. Preparing invoices for the company.

November 1999 till October 2016: American Express Canada Inc.

Small Business Department.

Customer Care Professional

Duties are:

Handling Small business owners accounts, credit card enquires and recommending the right products according to their business needs.

Investigating fraud cases, assisting card members with their account payments, explaining company’s policies to them.

Handling disputes between card members and merchants following guidelines and policies of the company. Because of my skills and experiences, I have worked in almost all the departments of the company.

Interviewing new clients about their business accounts about the business financial.

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