Customer Service Data Entry

I have over ten years experience supervising teams ranging in size from five to seventy five employees in a variety of environments; production, call center, data entry, lockbox/banking operations and retail. At ACCENT Marketing my primary accomplishment was optimizing the data entry operation, enabling the team to process, research and balance our client’s order payments within a 24-hour period by redesigning and streamlining our wholesale lockbox operation. Additional duties included team training & development, staffing and scheduling. Supervisory duties at National City Processing Company involved prioritizing and monitoring department workflow, employee training, quality control and reporting production statistics for the Data Entry and Encoding area of Retail Lockbox Department. Rentway supervisory responsibilities included staffing, scheduling and employee training & motivation, as well as, organizing and maintaining store sales, service, inventory and payroll records.

I have over fifteen years of experience (plus certifications) in Customer Service/Sales. My customer service certifications were earned through Automotive Profit Builders, in Boston, Ma. J. D. Power & Associates and Ford Motor Company. While employed at Star Ford my regular duties consisted of resolving service issues for customers with special needs, earning me a service rating, through Ford Motor Company, of ten out of a possible ten. My customer service history at Rentway included such tasks as credit collections & account counseling, retail rental agreement sales and the resolution of technical issues for our customers and retail outlet. While assigned to our Preston Highway store my primary responsibility was the training and overseeing the performance of our credit/collections staff… achieving and exceeding company guidelines for card close, float and Monday open. While assigned to our Radcliff store our team generated one million dollars + in total store revenue and I was responsible for coordinating resolution of customer merchandise service issues. My final assignment in Corydon, In. provided me the opportunity to help our team carry one of the best collection records in our region while continuing to maintain quality customer service.

I am quite versatile in PC operation and set-up in a multi-platform environment. During my tenure with RentWay one of my responsibilities was the resolution all computer related service issues for our customers and store. My MS-Office experience has been scored in the intermediate / advanced range and was best used at ACCENT Marketing Services and National City Processing Company initiating, designing and maintaining production reports and statistical records for the Amana Program and Retail Lockbox Operations, respectively. While employed with ACCENT I improved production and associated reporting methods that led to a pricing review, increasing company revenue and reducing production costs. At National City Processing Company my regular duties also consisted of routine system maintenance and data extraction on our computer system.

I can best be contacted via e-mail or telephone to schedule a meeting to discuss the position.

Thank you for this opportunity. I look forward to hearing from you.

Summary:

I am a results driven individual with a diverse background in management and customer service. My goal is to provide excellent client service while initiating and contributing to team operational and procedural improvement.

Highlights:

Conflict resolution techniques: Conflict resolution through effective communication with clients and team

Team management: Effective team management through training and information flow

Focused on customer satisfaction: Goal of each interaction is client satisfaction

Other Experience: Furniture manufacture, Machine Shop Operations, Workflow organization & Prioritization

Other Interests: Principle partner with Blair's Equine Rescue a Kentucky non-profit horse rescue for the past fifteen years.

Skilled in web site design and creation.

Successfully created and managed graphics tutorial web site. It became required reading for online university level web design course.

Education:

University of Louisville

2 years

G.P.A. 3.5

American Institute of Banking: Supervisory Skills

Automotive Profit Builders: Customer Service Certification

Ford Motor Company: Customer Service Certification

Salary History:

Salary history has varied between $25,000 and $35,000 per year

Employment:

National Processing Co./Vantiv Charter Communications CITIGroup

MS Rep/ Tech Support Rep. Broadband Tech Sup. Cust. Svc. Rep.

8500 Governors Hill Dr 10300 Ormsby Park Pl. 12501 Lakefront Pl.

Symmes Twnshp. OH 45249 Louisville, Ky. 40223 Louisville, Ky. 40299

800-***-**** code = 13880 800-***-**** code = 10362 502-***-****

1/4/2010 – 5/1/2017 6/2009 – 1/4/2010 2/2008 – 6/2009

Rentway/Rent-A-Center ACCENT Marketing Star Ford

Asst. Mgr./Manager Operations Supervisor Service Advisor

449 Old Capital Plaza 645 Park East Blvd., Ste. #7 100 Oxmoor Ln.

Corydon, In, 47112 New Albany, In., 47150 Louisville, Ky., 40222

812-***-**** 812-***-**** Now known as:

Location Closed 2009 2/1996 – 11/1999 Oxmoor Ford

11/1999 – 2/2008 502-***-****

10/1993 – 2/1996

Blue Grass MotorSport National City Proc. Co.

Service Advisor/Dispatcher Work Coordinator

4520 Shelbyville Rd. 1231 Durrett Ln.

Louisville, Ky., 40207 Louisville, Ky. 40285

502-***-**** Location Closed

10/1991 – 10/1993 1983 – 10/1991

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