Customer Service Representative

Amber Landsborough

**** ****** *** **** ********, NY 14821 607-***-**** *.************@*****.***

SKILLS SUMMARY

- Ability to type 54 words per minute

- Proficient in Microsoft Word and PowerPoint; familiar with Microsoft Access and Excel

- Knowledgeable of medical terminology and office procedures

- Strong interpersonal skills; friendly and respectful of others

- Dependable and reliable to meet daily requirements and deadlines

- Maintains the highest level of confidentiality

- Excellent communication and organizational skills

- Previous CPR and First Aid Certification

DUCATION

E

Medical Office Assistant Certificate June 2014

Elmira Business Institute Elmira, NY

Relevant coursework: Medical Terminology, Anatomy and Physiology, Medical Billing, Word

Processing I and II, Medical Office Procedures, Electronic Medical Records, Computer

Applications, Computerized Keyboarding

ROFESSIONAL PROFILE

P

CUSTOMER SERVICE

• Greeted customers, answered questions, provided information on products and

services and took orders

• Answered telephones, responded to caller needs, transferred calls, and took and

delivered messages

• Totaled customer purchases, accepted payment, and gave change; counted money

at end of shift and perform closing duties

CLERICAL/OFFICE SUPPORT

• Accurately and efficiently completed administrative office duties including filing,

organizing, copying and faxing; operated office machines

• Sorted and filed records of office activities, business transactions, and employee

activities

• Proofread data, maintained and updated filing, inventoried, and prepared outgoing

mail

WORK EXPERIENCE

Bartender, McHale’s, Corning, NY 2006-2014

Pet Care Assistant, Town & Country Veterinary Hospital, Corning, NY 2007

Server, Sorge’s Restaurant, Corning, NY 2005-2007

Server, Lodge on the Green, Painted Post, NY 2004-2005

Customer Service Representative, Eckerd Drug, Corning, NY 2004-2005

Customer Service Representative, Movie World, Painted Post, NY 2003-2004

Child Care Provider, Private Home, Bath, NY 2000-2003

File Clerk, Bath VA Medical Center, Bath, NY 2001

VOLUNTEER EXPERIENCE

Volunteer, Steuben County School District Policy Council 2012-2013

Contact this candidate