HUGO QUINONES-RUIZ

**** ***** ***** **, *** Vegas, NV, 89147

813-***-**** (mobile)

ac2hrx@r.postjobfree.com

HIGHLIGHTS

Plan, design, implement and maintain Cisco and non-Cisco Hardware for WAN Routing Protocols BGP, OSPFv2/v3, ISIS, EIGRP, HSRP, LAN Protocols VTP, STP, DNS, DHCP, GRE, VPN, DMVPN Solutions, Cisco Unified Communicator and Cisco Jabber using SIP and MGCP Protocols, CCTV IP.

Install, configure, and maintain Servers, computers and peripheral equipment running Mac OS, Windows 7, 8, 10, Server 2003/2008/2012 R2, 2016 and NAS Storage Solutions on site and remotely

WORK EXPERIENCE

IT Network and System Support

01/ 2016 – 06 / 2017. H&H Integrated Services, INC. Riverview, FL, USA

Configure and install and troubleshoot Cisco System Routers with WAN protocols (Internal-External) BGP: OSPFv2 (spf), EIGRP, IS-IS, Metro Ethernet, HSRP, Cisco Unified Communicator (Call Manager), Cisco Switches (VTP, STP), Wireless LAN, Firewalls IPsec VPNs, Cat 6A Copper and Fiber Structured Cabling.

Provide technical configuration and installation of hardware and software to Dell, HP, IBM and Lenovo equipment Servers, desktop, laptops, Apple hardware, printers, mobile devices and peripherals over the telephone, inside and outside the company premises and train end users.

Diagnose, troubleshoot, test, update and patch software servers/networks under Mac OS, Windows 7, 8,10, Server 2003, 2008, 2012, NAS Storage using SCCM, ZENDESK, Solarwinds, TeamViewer, Logmein and keep records for high quality results

IT and Project Coordinator

11 / 2008 – 12 / 2015. Prosatcomm Corporation. Medley, FL, USA

In charge of IT projects pertaining to Cisco System and Ubiquiti Hardware, Fiber Optic and Copper Structured Cabling, Wireless WAN, LAN protocols VTP, STP and WAN Protocols BGP, OSPF, Frame Relay implementations.

Responsible for supervision of personnel providing services to IBM and Lenovo equipment such as Servers, Desktops, laptops, install and configure VoIP SIP/MGCP Solutions and VPN Tunnels.

Support Mac OS end user’s desktop, laptops and Windows 7 and 8 Operating systems

Administer SCCM, Zendesk, TeamViewer and CA inventory and helpdesk ticketing systems.

Cisco Instructor

01 / 2006 – 10 / 2008. Global Knowledge

Cisco Instructor for IP Telephony Express and Cisco Certified Networking Associate ICDN 1 and ICDN2 Programs to 55 to 60 Students a year.

Network Administrator

01 / 2006 – 10/ 2008. Deloitte Touche Tohatsu. Caracas, Venezuela

In charge of network infrastructure, Cisco Core routers and switches; established and maintained InterVlan connections between different departments

Configured and maintained servers under Windows 2000 and 2003 operating system, Microsoft Exchange 2004, performed backups using ARC Serve CA and other tools, Internet Firewalls such as Microsoft ISA 2004, Cisco Pix and ASA Avaya Definity Telephone System

Network Administrator

02 / 2005 – 12 / 2005. Unity General Distributors, Miami, FL, USA

In charge of Lan and WAN, Cisco VoIP communications and VPN between branches in Miami, Ft Lauderdale and Ft Myers.

Configured and administered Microsoft SQL 2000 Database running Microsoft Solomon Application

Configured and troubleshot Mac, Windows Desktops and Windows Servers 2003.

Cisco CCNA Instructor

04 / 2001 – 12 / 2004. Hacer Sistemas. Caracas, Venezuela

Cisco Networking Academy Program Instructor to 55 to 60 Students a year

IT Manager

03 / 1997 – 12 / 2004. Prosatcomm Venezuela, SA. Caracas, Venezuela

Responsible of the supervision of three (03) technicians to test and resolve hardware and software failures connectivity problems on IBM equipment such as Servers, Desktops, laptops inside and outside the company facilities and apply the best practices for troubleshooting.

Lead an IBM Authorized Service Center (ASC).

Designed and implemented Data, Video, VoIP Solutions and structured cabling projects.

Planned and Implemented Windows Server 2000 and 2003 Operating Systems and applications such as Microsoft Exchange, ISA 2004.

EDUCATION AND TRAINING

Cisco ROUTE v2, Implementing Routing (IN PROGRESS ONLC Training 09/2017)

Cisco CICD 1.0, Implementing Cisco Collaboration Devices (IN PROGRESS ONLC Training 09/2017)

Associate Degree in Industrial Administration, Instituto Universitario de Tecnología Industrial Rodolfo Loero Arismendi, Caracas, Venezuela (Beggining on January 2018 a Bachelor Degree at CSN.EDU)

Cisco Systems, Training, Cisco IP Telephony Troubleshooting, Global Knowledge

Cisco Systems, Training, Cisco IP Telephony / Call Manager Express, Global Knowledge

Cisco Systems, Training, Building Cisco Multilayer Switched Networks, Global Knowledge

Microsoft Corporation, Training, Microsoft SQL 2000 SQL Query Transaction

IBM xSeries Server Specialist

IT CERTIFICATIONS

Cisco Certified Networking Associate, Number: CSCO10556136 (Recert. In Progress Oct 13, 2017)

BCSI The Chartered Institute, ITIL Found. V3 Certified IT Management, Number: 248653947

Cisco IP Telephony Express Qualified Specialist, Number: CSCO10556136

Cisco Certified Design Associate, Number: CSCO10556136

Microsoft Corporation, MCP, Installing, Configuring and Administering Windows 2000 Professional and Server, Number: 3293962

CompTIA A+, Number: COMP001001733185

Cisco Certified Academy Instructor, Number: 431**********

SKILLS

Installation, Configuration and troubleshooting of Frame relay, PPP, Metro Ethernet, xDSL, MPLS Wan Protocols and BGP, OSPFv2/v3, EIGRP and Rip V2 routing Protocols on Cisco routers

Configure and troubleshoot Cisco and non-Cisco switches Vlans, STP, RSTP, VTP, 802.1Q trunking

Configure and troubleshoot Cisco ASA, Fortigate and PfSense Firewalls

Configure and install Cisco Unified Communication Call Manager, Xorcom and Mitel Networks VoIP

Design and installation of network structured cabling, wireless networks, fiber optics and IP CCTV

Install, configure and troubleshoot Mac Os, Microsoft Windows OS 7, 8, 10, Server 2003, 2008, 2012 R2, 2016, Microsoft Office 365/2016, Microsoft Visio and Project, Help Desk Application as SCCM, CA, Solarwinds, Vendini and Zendesk.

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