Ashley Venturini

*** ******** ****** **********, ** 03102 603-***-**** ac2hqi@r.postjobfree.com

OBJECTIVE

To obtain a position within a financial institution where I can leverage my expertise in customer relationships and customer care as a means of driving customer satisfaction. Most commonly recognized for my work ethic, communication and the ability to think on my feet.

EXPERIENCE SUMMARY

Knowledge of age specific developmental factors specific to pediatric / geriatric residents

Ability to quickly learn new concepts and skills

Excellent clinical, customer service and communication skills

Call center experience (inbound and outbound lead generation and qualification)

Excellent verbal and written skills

Proficient in Microsoft Office (Word, Excel and PowerPoint), Salesforce and Webster

PROFESSIONAL EXPERIENCE

Robert Half and Associates Staffing May 2017 – Aug 2017

Telephone Sales Representative – Muscular Dystrophy Association and E&R Cleaners

oSourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

oRouting qualified opportunities to the appropriate sales executives for further development and closure

oUnderstanding customer needs and requirements

oWorked on a daily quote of 200+ calls per day tracking all activity history

Bartender / Server Sep 2016 – May 2017

Pro Sports Catering

oAssessing bar customers’ needs and preferences and making recommendations

oInteracting with customers, setting reservations, taking orders and service

oPositive attitude and excellent communication skills

oComply with all food and beverage regulations

Credentialing Specialist Oct 2016 – Jan 2017

Randstad – Cigna

oValidated and processed provider claims in accordance with Cigna guidelines

oCommunicated with Dentists to confirm / request proper documentation for substantiating claims

oWorked closely with management to ensure monthly deadlines, quality and production standards were met

oCompleted data entry and research for files requiring manual edits / research

Home Again Healthcare Intermittent Between Jan 2014 – Nov 2015

LNA (Per-diem)

oProvide personal care and assistance with activities of daily living: bathing, dressing, feeding, transfers and assistance to bathroom

oAssist nurses with admitting, transferring and discharging patients

oAssist nurses by taking vital signs of the patients (blood pressure, pulse, temperature, pain level, respiration and O2 saturation)

oAdministered occupational therapies in accordance with Massachusetts State Law

Catherine Dinucci-Guess, Medford, MA Feb 2012 - Aug 2014

LNA / Private Home Care

oResponsible for coordinating medical visits and schedules

oAdministered occupational therapies in accordance with Massachusetts State Law and the prescribed treatment guidelines

oImproved the patient’s quality of life by going above and beyond both in treatment and personal affairs / relationships

Ste. Marie’s Childcare Center, Manchester, NH Sep 2011 - Jan 2012

Afternoon Lead Teacher

oResponsible for planning monthly schedule

oAssisted morning teacher with activities including:

Lesson planning, lunch and nap time and head count

oConducted weekly parent teacher conferences and child progress reports

Sports Stop, Burlington, MA Jan 2009 – Feb 2010

Customer Service Associate

oResponsible for opening and closing of the store

oAssisted customers with in stock and custom orders

oMaintained inventory and made suggestions to management for future orders

Saint Peters Childcare, Manchester, NH Jan 2008 – Dec 2009

Teaching Assistant

oAssisted multiple teachers with daily activities including:

Nap and lunch time

Reading and playtime

oAssisted with weekly planning

oRecognized for outstanding teamwork

EDUCATION

Manchester Community College, Manchester, NH

Liberal Arts Major

Expected Graduation - TBD

LNA Health Careers, Manchester, NH (Currently Inactive)

Licensed Nursing Assistant 2011

License Number: 046755-24

LICENSES

Emergency Care and Safety Institute Sep 2011 - Present

Adult and Child CPR

American Heart Association Feb 2012 - Present

BLS for Healthcare Providers (CPR and AED) Program

REFERENCES

Available Upon Request

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