Tamara Jackson

Big Rapids, MI

ac2hq4@r.postjobfree.com - 231-***-****

Aspiration ~ Part-time remote medical transcription or editing/proofreading position. History of Radiology Transcription Editor for 11 years, job was outsourced May 2017. WORK EXPERIENCE

Dean's Office Secretary

Ferris State University - Big Rapids, MI - February 2005 to Present Provide responsible, independent secretarial support within the College of Engineering Technology Dean’s Office following departmental and University policies and procedures. First point of contact for the College. I take pride in providing excellent service to our students, faculty, and outside entities. Troubleshoot student issues with style and understanding.

Radiology Transcriptionist / Editor

Spectrum Health - Grand Rapids, MI - November 2006 to May 2017

~ For 10 years, successfully performed transcription and editing for the Radiology Department for all campuses of Spectrum Health adhering to HIPPA, hospital policies and procedures.

~ Part time from my home office, I worked mostly weekends, holidays, and covered vacations.

~ Averaged 145 lines/hour with 99.6 quality score over the last 3 years exceeding the department's minimum requirements of 100 lines/hour with 98% quality score.

~ Reason for Leaving: Department was outsourced and all employees lost their jobs May 2017. Employment Services Specialist

Michigan Works - Reed City, MI - November 2004 to February 2005 Guided and assisted job seekers and employers via Michigan's Talent Bank which is an internet labor matching service and the states official job service.

Operations Manager

Flagstar Bank - Big Rapids, MI - August 2002 to February 2004 Efficiently managed the day-to-day operations of the bank. Supervised and coached employees on their technical and operational skills. Met monthly deposit and loan goals set by the corporate office. Interacted with the public explaining features and benefits of products and services. Solved problems that evolved with customer accounts.

Medical Transcriptionist

Central Michigan Community Mental Health - Big Rapids, MI - June 1993 to June 2002 For 9 years, performed transcription for multiple professionals including psychologists, psychiatrists, nurses, dietitian, occupational therapist, and social workers. Liaison between consumers, home providers, guardians, professional staff, administrative staff, and the community. EDUCATION

Associate in Medical Transcription

Baker College of Cadillac - Cadillac, MI

August 2000 to May 2002

SKILLS

Proficiency in the following computer software: Microsoft Office Suite, Powerscribe, Epic, Cerner, Banner, and Xtender along with social media sites. (10+ years), Positive and kind attitude while providing confidential, successful, responsible, and independent secretarial support. (10+ years), Proven attention to detail with 99.6% medical transcription accuracy exceeding hospital requirement of 98%. (10+ years), Successful interpretation and adherence to company, state, and federal guidelines, policies, and procedures. (10+ years), Good rapport with co-workers and outside entities by communicating effectively and confidentially with a diverse populations. (10+ years)