Javier Molina

*** ********* ***** **, *******, AB, T3K 3S6

TEL: 403-***-****. E-mail: ac2hpe@r.postjobfree.com

Attn: Syncor Inc.

Position: Call Centre Operator

My objective is to find a rewarding position in the Financial Field or Customer Service by October 2017.

Please accept my resume for a position with your company. I have applied to this position because I am actively looking for a career opportunity where I can advance and contribute in a business setting with an employer of choice.

I am a professional candidate that would like to offer my strong project management, business relationship building and sales skills acquired by past experiences with major companies such as TD Bank, Evans Console Inc. and VIP International.

My educational background includes a 3 years Business Diplomas in Tourism Management, and a 1 year Micro Computer Business Applications. I also attended, and completed various business related trainings, throughout the years; and I enjoy continuous learning.

I have excellent skills in establishing and developing strong interpersonal business relationships; strong intercultural skills in Students exchange programs with Canada World Youth, and consultants from Latin America with the international department with Georgian College, and I pay particular attention to detail; and perform efficiently within changing work environments and specified deadlines.

Some of my other personal strengths include problem solving and, collaborative decision-making abilities. I participate effectively in a team environment to achieve common objectives and work well in situations where Independence is required.

Within my resume you will find a comprehensive list of my competencies and achievements. Below are some key highlights:

Well-developed oral and written communication skills with a focus to customer service.

Main point of contact for client and all third party service providers.

Leader in Insurance penetration in a district level for TD Canada Trust for over 9 years in the Calgary district and the Regional Prairie level in 2014.

Strong computer skills; including experience with Word, Excel, Outlook and PowerPoint.

Successful completed The Investment Funds in Canada course (IFC) in 2007.

I am confident that you will find me to be a committed and proactive employee with an overall dedication to achieving collective excellence. I look forward to meeting with you to discuss my qualifications. Thank you for your time and consideration.

Sincerely,

Javier Molina

Javier Molina

232 Sandstone Drive NW, Calgary, AB, T3K 3S6

TEL: 403-***-****

Skills

•Embraced the diversity of operating a global business in control room solutions to create a unique culture for the benefit of customers and employees

•20 years’ experience in an administrative office working environment utilizing electronic records management.

•Have passion for exceptional negotiations and retention techniques

•Proven ability to deliver exceptional service to international students exchange, Foreing consultants, meetings and travel assigments wit6h high level of productivity

•15 years progressively responsible records management, financial administration, public registration experience with the Bank and Airline Industry

HIGHLIGHTS OF QUALIFICATIONS

•An enthusiastic and diversified professional with cross-cultural experience.

•Five years experience in Call Centres is Sales and Credit and collections.

•Thorough knowledge of Bank Branch routines & operating procedures; cash, custody and security processes and procedures; regulatory compliance related to Privacy, Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Know Your Customer (KYC) requirements, Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC) and Occupational Health & Safety (OHS) as well as SSI.

Thorough knowledge of applicable branch technology platforms and systems including self-serve technology/digital channel usage and registration/activation procedures;

•Developed and implemented strategies to solve business issues while maintaining excellent customer service and experience.

•Received award for Exceptional Customer Service and Most Eager to Help employee at VIP International in December 1985. ( Call Centre)

•Presented with a scholarship for high academic standing and extraordinary effort in the Faculty of Tourism Management at Georgian College in 1989

•Leader in promoting and selling Insurance products for TD Canada Trust for 9 years in the Calgary district and the Regional Prairie level.

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma in Microcomputer Business Applications 2005

Academy of Learning Business College, Calgary, AB

Tourism Management Diploma. Tourism Business Administration 1990

Georgian College, Barrie, ON

WORK HISTORY

Financial Advisor

TD Canada Trust, Calgary, AB 2013 – June 2016

•Responsible in processing unsecure and secure lending products to clients.

•Interview clients to determine their current income, expenses, insurance coverage, financial objectives, risk tolerance to develop a financial plan

•Analytical experience in processing high risk loan credits for clients, and devise debt consolidation plans that include payoff priorities and timelines.

•devise debt consolidation plans that include payoff priorities and timelines.

•Specialist in transferring OFI mortgage to TD Bank with verified information that complies with Bank standard procedures.

•Meet with clients other advisors, such attorneys, accountants, trust officers to fully understand their financial goals and circumstances.

Mobile Residential Mortgage Specialist 2008 - 2013

TD Canada Trust, Calgary, AB

•Established business relationships with individuals, and third party suppliers such as: real estate firms and their sales personnel, builders and other business sources for the purpose of identifying prospects for residential mortgage financing transactions. Interviewing and taking applications from those prospects for residential mortgage financing, and submitting such applications together with standard TD documentation as set out in the procedural guidelines.

•Ensuring that the mortgage applications and all other required forms relative to each residential mortgage financing transaction are duly completed.

•Providing both the client and TD with updated information on the status of the transaction and facilitating a timely closing.

•Keeping current with TD mortgage lending policies, procedures and mortgage products and offerings.

•Prospecting and mailed newsletters, promotional material, and mortgages current interest rates to potential clients.

•Establish work procedures, schedules to keep track of daily work of clerical staff.

•Manage electronic filing systems, recording data, updating documents as attendance records and set up papers.

•5 years Management experience as a self employee position

Financial Sales Representative 2006 – 2008

TD Canada Trust, Calgary, AB

•Promoted and sold TD financial products to potential clients.

•Continued to support clients with their financial needs after sale or signed contracts.

•Reviewed and adapted information regarding product innovations, competitors and market conditions.

•Conducted presentations of the benefits of the banking system and uses of goods or services.

•Resolved customer service issues effectively and to the customers satisfaction, escalating per established policies and procedures

•Proactively worked with clients in understanding their individual needs.

Call Centre Operator (online call Centre gambling centre) 2006

Neteller Incorporated, Calgary, AB

•Worked in an inbound call centre and attended to client inquiries in the claims department.

•Accessed and updated customers' records on computer databases.

•Use computers for various applications, such database or word processing.

Regional Sales Representative 2001 – 2003

Evans Consoles Incorporated, Calgary, AB

•Responsible for maintaining existing accounts while developing new business opportunities within South Central USA, Portugal, Spain and Latin America.

•Provided strong support to the head office in the sales of Consoles and AV-Command view solutions for control room environments within various industries

•Created business plans for South Central USA, Portugal, Spain and Latin America in partnership with the Sales Director.

•Monitored sales activity within these territories to identify trends and provide suggestions to clients in order to retain assets.

•Maintained accurate records within sales systems.

•Learn to operate new office technologies as they are developed and implemented.

Credit and Collections Rep (Airline System Call Centre) 1994 – 1999

VIP International Corporation, Calgary, AB

•Responsible for the claims, and the invoice collections for VIP International clients bi-montly and monthly.

•Provided billing reports on expenditures to Hotels, and Rental Car companies and provided billing and statistics reports to marketing and sales departments

•Consult customers to resolve complaints and verify financial and credit transactions to development and maintaing good working relations with local and International clients.

•Evaluate customer records and recommended payment plans based on earnings, savings data, payment history, and purchase activity.

References Available, Upon Request.

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