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Human Resources Customer Service

Location:
Westlake, OH, 44145
Posted:
September 27, 2017

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Resume:

Darlene M. Bushley

ac2hp4@r.postjobfree.com

**** ***** ****

Westlake, Ohio 44145

440-***-****

HUMAN RESOURCES

Experienced professional with diverse, contemporary human resource skills and experience. Unique ability to manage multiple projects. Self-starter with strong organizational commitment. Comfortable in the online environment. Specific skills and experience include:

Benefits

Critical Thinking

Customer Service

Employee Relations

Employee Wellness

Labor Relations/Negotiations

Project Management

Recruitment and Retention

Safety Compliance

Strategic Business Partner

Training

Worker’s Compensation

PROFESSIONAL EXPERIENCE

Shaker Heights School District Shaker Heights, Ohio December 2014 – August 2017

Director of Human Resources

Managed daily HR operations including employee staffing, substitute workers, employee relations, compensation plans, safety, recruitment, employee professional development, HR performance management; labor-relations management; and administration of HR policies, procedures, rules and practices for the school district.

Created and managed the strategic action plans for the human resources strategic plan goals.

Reported quarterly to upper management the strategic action plans for human resources.

Oversaw the compliance of all 6 union contracts for 850 employees.

Developed and managed an employee handbook.

Developed and managed all job descriptions for various departments and job classifications.

Created and facilitated employee wellness activities.

Kept current on laws and union guidelines pertaining to personnel issues.

Managed all employee benefits (including ACA compliance) and leaves of absences, unemployment claims, workplace accommodation (ADA), assisted employees through Employee Assistance Program (EAP).

Coordinated all new staff orientation and on-boarding programs.

Monitored all licensure to ensure compliance with Ohio Department of Education standards.

Advised, supported and provided training to school and department leaders on sensitive personnel issues such as coaching, counseling, restructuring, terminations, transfers/promotions and other personnel management matters.

Warrensville Heights School District Warrensville Heights, Ohio August 2010 – December 2014

Director of Human Resources

Managed daily HR operations including employee staffing, substitute workers, employee relations, compensation plans, safety, recruitment, employee professional development, HR performance management; labor-relations management; and administration of HR policies, procedures, rules and practices for the school district.

Lead negotiator for all union contracts.

Created and chaired an employee wellness program.

Administered guidance and assistance to all administrators with the interpretation of the Collective Bargaining Agreement’s as it relates to their staff.

Kept current on laws and union guidelines pertaining to personnel issues.

Created and managed all labor management meetings.

Prepared for arbitration cases.

Worked closely with the different unions to collaboratively create Memorandum of Understandings.

Chaired fact finding / step 2 / step 3 hearings based on the different union.

Managed all employee benefits (including ACA compliance) and leaves of absences, unemployment claims, workplace accommodation (ADA), assisted employees through Employee Assistance Program (EAP), worker’s compensation including attending hearings.

Cleveland Metropolitan School District Cleveland, Ohio February 2007 – October 2009

Human Resources Manager

Supervised the compliance of all 7 union contracts for 8200 employees.

Developed the posting of all vacancies and employment opportunities for certificated personnel for the PreK-8 schools.

Managed the recruitment and selection process for certificated positions.

Developed and managed all procedures related to reassignment and transfers of certificated personnel.

Developed and managed all certificated job descriptions for various departments and job classifications.

Planned external community activities designed to enhance the District’s visibility and increase recruitment efforts.

Administered guidance and assistance to principals and administrators with the interpretation of the Collective Bargaining Agreement’s as it relates to their staff.

Kept current on laws and union guidelines pertaining to personnel issues.

Facilitated Sexual Harassment Training.

Handled the sponsoring and/or renewal of all certificated staff visas (H1B).

Developed salary schedules.

Prepared for arbitration cases.

Worked closely with the different unions to collaboratively create Memorandum of Understandings.

Chaired fact finding / step 2 / step 3 hearings based on the different union.

Answered grievances based on each Collective Bargaining Agreement.

Reduced the number of grievances received due to collaboration with the different unions.

Managed the monitoring of employee’s attendance based on the different Collective Bargaining Agreements.

Facilitated the professional development of the Human Resources Department.

JP Farley Corporation Westlake, Ohio October 2006 – February 2007

Human Resources Temp

Managed the recruitment and interview process for all openings.

Administered all new hire paperwork.

Facilitated Annual Enrollment.

Managed all Leave of Absence processes.

Managed Workers Comp reporting.

Established and maintained correct Job Descriptions.

Established and maintained Employee Handbook.

Organized Wellness Committee.

Facilitated Sexual Harassment Training.

Renaissance Cleveland Hotel Cleveland, Ohio November 2005-May 2006

Human Resource Assistant - Internship

Established and maintain EEO Applicant Flow Logs per government process.

Administered the new hire process.

Managed all new hire paperwork, including auditing I-9’s.

Managed all Workers Comp paperwork, including OSHA logs.

Facilitated new hire orientation classes including Sexual Harassment Training.

Managed all Leave of Absence processes.

Processed all associate documentation in Access.

Facilitated benefits annual enrollment.

Tupperware Corp. Ft. Lauderdale, FL 2000-2004

VIP Manager

Attained VIP Manager Level by meeting and exceeding sales levels determined by Tupperware each month.

Trained and managed a large number of consultants in all aspects of the business.

Coordinated Fundraisers for schools and churches.

Prepared and processed all online ordering, reports, billing and collecting.

American Airlines Cleveland, OH, Los Angeles, CA, Miami, FL 1986-2001

Operational Supervisor

Oversaw a large number of employees to ensure that each person provided professional customer service and effectively performed his/her job.

Coached and counseled any employees that needed assistance.

Disciplined workers based on the Collective Bargaining Agreement.

Worked collaboratively with each union to ensure the Collective Bargaining Agreements were followed.

Worked collaboratively with the entire staff when the Flight Attendants, Air Traffic Controllers and Pilots went on strike.

Assisted in answering grievances based on each Collective Bargaining Agreement.

Facilitated meetings to ensure interpretation and compliance of each contract.

Facilitated all new hire orientations.

Facilitated benefits annual enrollment.

EDUCATION

BALDWIN-WALLACE COLLEGE, Berea, Ohio

MBA - Human Resources

BA - Human Resources and Business Management

TECHNICAL SKILLS

Proficient with Microsoft Access, Excel, Outlook, PowerPoint,

Word, Publisher, Google Drive and the Internet.

PROFESSIONAL AFFILIATIONS

Society for Human Resources Management

American Association of School Personnel Administrators

Northeastern Ohio Association of School Personnel Administrators



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