Customer Service Manager

Dwaine Derrick Howard

**** ****** ** ************, **.19131

Cell Phone 267-***-****

E-mail Address ac2hon@r.postjobfree.com

Seeking: Dispatch Position

Qualifications: Guardian Dispatcher for the 21st largest freight carrier in the U.S.; Operations Manager for a Mid Sized Motor Carrier company. Experienced in all facets of dedicated logistical distribution services. I will be an asset to your firm due to my professional driver training, attention to detail and customer service skills.

Education:

1994: Temple University, Liberal Arts, Transportation Logistics

1998: Authur Prasse Vocational School, CDL B Course.

2003: Six Months All State Career Driving School, CDL A Course

Employment:

2003-2005 Keystone Freight, Pa. Operated 53’ Tractor Trailers. Runs are regional and included states Pa., Nj., Ny., Ri., Ma., Va., all of east coast.

2005- 2007 Local Driver Leasing Co. Pa. Operations Manager. Dispatched vehicles nationwide. Liaisoned with shipping and receiving desks as well as brokers. Over saw vehicle maintenance schedules, DOT Certifications, Conduct Safety Meetings, State Regulations, Payroll, Hiring, and all facets of trucking operations.

2007- 2008 Penske Transportation Co. Operations Dispatcher; Oversee evening dispatch of fifty tractors for GM Automotive Supplies division. Assigned tractors to driver, scheduled maintenance, involved in all facets of customer service.

2008-2011 Greatwide TM Logistics Pa. Guardian Dispatcher duties included, the dispatching of Flatbeds, Stepdecks & Vans. Counseled drivers on CSA 2010 Regs. Conducted Weekly Safety Meetings with O/O and drivers. Finding available freight, Assigning loads, Being the point of contact for all Driver / Agent / Broker issuesBroker OTR Driver last few years, will provide work history along with references.

2011-22015 Showtime Express Inc. Operated Tractor Trailer. East Coast across Mid West. Delivered and picked up Convention Centers exhibits.

2016 thru Present Direct TV, Field Coordinator KOP, Pa.

Dispatched Technicians from NY across to Ky. Field all questions and concerns from customers. Oversee subcontractor duties as well as send out constant field reports.

Interact with all Supervisors, GM's and Field Coordinators.

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