Customer Service Assistant

BONNIE GOLDEN

Boca Raton, FL *****

Cell 718-***-**** **************@*****.*** .linkedin.com/in/bonnie-golden-8555423 OFFICE MANAGER/PERSONAL ASSISTANT

Managed a home business office and provided personal assistant services. Handled account receivables for the business. Reconciled the rudimentary bookkeeping practices and found over

$100,000.00 in revenue not billed within the first three days. Made travel arrangements, calendar scheduling. Researched and hired painters, electricians, plumbers, landscape and maid services for household projects and maintenance.

TEAM LEADER/EXECUTIVE ADMINISTRATIVE ASSISTANT

Instrumental in creating Legal Operations sub-department to improve administrative efficiency and optimize workflow. Developed and managed a multi-generational, diverse and high performance team. Enthusiastic leader who consistently meets commitments with integrity. Translates processes into clear, understandable, actionable steps. Coordinated the Closing of 11,000 Files in 2015.

- File Administration Team Leader -Leadership Excellence Award in Team Building &

- Legal Terminology Coaching

- Proficient in ProLaw, MS Office - Customer Service Focused

- Human Resource Knowledge - Workflow Design

PROFESSIONAL EXPERIENCE

NEUROSCIENCE PRACTICE INSTITUTE, PLLC, Boca Raton, FL 06/2017 -09/2017 Office Manager/Personal Assistant

-Organized office into a cohesive work environment

-Interacted with State Offices for payment and reconciled with bank deposits

- Customer Service Oriented

- Supervised the hiring of numerous household professional to complete projects ROIG LAWYERS, Deerfield Beach, FL 09/2011 – 10/2016 Team Leader Department Head

Managed and developed a high performance team consisting of diverse team members

Maintained and updated firm’s internal legal software

Coordinated the timely transfer of new files from prior counsel to new counsel

Executed special projects including organizing and prioritizing hundreds of files transferred from other firms

Developed reporting processes for six statewide offices and maintained closed file record reports for all offices

NEWMAN & NEWMAN PC, Jamaica, NY 08/1997 – 06/2010

Executive Assistant, Legal Secretary, Paralegal

Performed all aspects of legal assistant and administrative functions

Recruited and hired (per diem) attorneys and support staff

Supported two managing partners

Scheduled hearings, motions, depositions and arbitrations

Ordered office supplies

EDUCATION

The City University of the State of New York

Associate of Arts: Paralegal Certificate

Associate Degree: Liberal Arts

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