Manager Human Resources

Kimberly M. Long

Sanford, FL ***** 407-***-**** ac2hme@r.postjobfree.com

Human Resources Specialist

Strategic business partner with 25 years successful experience in the retail and pharmacy industry with an extensive background in developing, conducting, and supervising training programs using blended learning concepts to drive effectiveness.

Reputation for coaching leaders to deliver business results by understanding and enforcing policies and procedures, engaging and empowering their teams to succeed, and implementing performance assessment strategies representative of a high performance culture.

Strong ability to analyze, problem solve, and report the impact of human capital to strategic partners, peers, and business stakeholders.

Professional Experience

Walgreen Company 1991-12/2016

Human Resources – Organizational Learning Specialist Morrisville, NC (5/2015 – 12/2016)

Performance consultant who partners with the Area Director of Pharmacy and Retail Operations to deliver solutions to retain and develop team members, maintain a continuous focus on process improvement, and manage performance to meet company financial expectations.

Conducted extensive analysis of opportunities in job satisfaction and engagement, implements leader-led action plans to positively influence voluntary turnover, productivity, and customer service

Calibrated performance assessment and succession planning processes with district and area leadership to ensure consistency

Maintained the learning, development, and various HR functions for 5 districts, 65 stores (1,500+ team members)

Coached district leaders to implement effective and inclusive employee engagement action plans within their districts

Facilitated and evaluated enterprise wide and area specific trainings, presents ROI analysis to business partners. Human Resources – Operations Training Business Partner Orlando, FL (2009-2015)

In partnership with the District Operations Manager, conducted needs analysis for items impacting business results and identified and implemented efficient and effective solutions related to human capital.

Responsible for the learning function of 35 stores (700+ team members)

Facilitated and evaluated training effectiveness, knowledge gain, and behavior adoption, presented ROI analysis to business leaders

Implemented programs and processes to close knowledge and behavior adoption gaps

Strengthened leadership ability to utilize InsideOut coaching as a performance driver and follow up with appropriate performance management actions

Store Operations –District Training Supervisor

Orlando, FL (2001-2009)

Implemented and facilitated training solutions and initiatives to uphold the vision of the District Manager and Pharmacy Supervisor that executed on operational tasks promoting store sales, customer experience and performance management of 30 stores (600+ team members). Supervised Strategic Inventory Management System Coordinators to promote exceptional customer experience through maintaining proper levels of inventory across district. Additional experience includes the following positions: District Administrative Professional (1999-2001); Liquor Store Manager (1998-2000); Assistant Store Manager (1996-1998); Store Bookkeeper (1992-1996) Certifications & Credentials

Lean Six Sigma, Certified Yellow Belt 2015

Walgreens - Lead, Engage, Advance, Perform, Certified Facilitator 2014 InsideOut Development, Certified InsideOut Coaching Facilitator 2012 Pinnacle Impactful Facilitation 2012

PTCB, National Pharmacy Technician Certification 2005

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