Executive Assistant

ANGELA DEE RIVERS

PHONE: 404-***-****

EMAIL: *************@*****.***

SUMMARY OF QUALIFICATIONS: Accomplished Executive Administrative Assistant. Possess 10 + years of executive administrative experience, supporting federal government law enforcement agency executives. Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.

Proficient User - MS Office (Word, Excel, PowerPoint, Access and Outlook)

Type 60 WPM

Regional Timekeeping – Kronos® webTA™ Time and Attendance System

Calendar Management

Travel Management - Concur ® Travel Management System

Expense Report Management - Concur ® Expense Reporting System

Create executive briefings, presentations and training materials

Manage operational details

Manage confidential records and files.

EDUCATION:

Bachelor’s Degree, Psychology, Troy University

PROFESSIONAL EXPERIENCE:

EXECUTIVE ADMINISTRATIVE ASSISTANT

DEPARTMENT OF HOMELAND SECURITY - FEDERAL PROTECTIVE SERVICES – RISK MANAGEMENT BRANCH – REGION 4 (E3 FEDERAL SOLUTIONS)

FORMERLY CTI MANAGEMENT RESOURCES, FCI FEDERAL AND KFORCE GOVERNMENT SOLUTIONS

ATLANTA, GA

MARCH 2008 - PRESENT

DHS Federal Protective Services leads the Department’s comprehensive security and law enforcement services for mitigating risk to more than 9,000 Federal facilities and their 1.1 million occupants nationwide. Operational activities include law enforcement response; risk assessments of Federal facilities to determine, recommend, and install appropriate risk mitigation measures; and oversight of between 12,000 and 15,000-armed contract protective security officers, depending on customer requirements. Further, personnel conduct criminal investigations, provide regular security awareness training to stakeholders, and provide support to major events.

Perform as Senior Executive Administrative Assistant to the Risk Management Branch Chief and leadership staff.

Time and Attendance Trainer and Manager - Kronos® webTA™

Microsoft Office Suite Trainer - Law Enforcement Officers

Conduct and analyze Facility Security Assessments (FSAs) for the Facility Security Assessment Quality Assurance process; review the FSAs technical, structural, grammatical, competency and efficiency errors and ensure that they reflect the requirement outlined by the Agency’s objectives and standards; ensure that identified vulnerabilities within an assessment have the appropriate recommendations made within the facility security assessments.

Supervise staff

Created and manage performance metrics to monitor staff’s work productivity.

Develop staff and provide continuing education– select, order and provide appropriate training material

Contribute to the writing and editing of the district-wide branch policy and procedures for Employee Awards, Time and Attendance and inter-regional documentation

Test Administrator for Regional Protective Security Officers

Created and manage the Mission and Objectives Database, storing organized mission- critical data

Developed the Mission and Objectives Data Guide, defining the functions and business processes for service calls, incident reporting, critical incident responses, post inspections, post visits, functionality checks, surveillance detections, and active shooter trainings.

Created a risk-based function within the Mission and Objectives Database allowing the Region to identify problem areas (locations of common crime occurrences) by recording crimes and incident activity codes, locations and dates. This newly created function has enabled the Region to identify the problem areas and reallocate resources to neutralize threats.

Perform data analysis and reporting for time series data - identify trends and report findings to leadership

Analyze, validate and correlate data pertaining to the intent and outcome of the use of documents for regional, district and branch procedures, as they pertain to regulations and policies.

Perform regular and on-going data analysis and reporting, pulling large quantities of data from information systems and analyzing it within MS Excel and databases.

Manage the collection and storage of Regional Incident Reports using a self-created automated tool to maintain the documents; prepare statistical data for program reviews, based on data analysis of these reports.

Coordinate and issue badging for personnel to obtain physical access to secure buildings; provide detailed reports of access control database authorities and restrictions; and coordinate system repairs and maintenance.

CUSTOMER SERVICE REPRESENTATIVE TEAM COACH

TELETECH HOME

06/2007 – 03/2008

TeleTech Holdings, Inc. is a global business process outsourcing company headquartered in Englewood, Colorado, United States. Founded in 1982, the company provides customer strategy, analytics-driven and technology-enabled customer engagement management solutions across various industries. TeleTech had 48,000 employees, operating in 19 countries, across six continents.

Promoted to Team Coach within six months of start date

Perform the following Executive Administrative Assistant work responsibilities on a regular basis:

Provided one-on-one training with new Associates and coached Agents on policy and procedures.

Maintained correspondence records between supervisor and agents, to include meeting information, coaching, and disciplinary actions.

Produced meeting agendas for management meetings

Created training materials

Assisted the Law Enforcement Security Program Manager in the development, review, and dissemination of completed facility security assessment documents

Coordinated the issuance of badging to obtain physical access to security cleared facilities

Provided detailed reports of access control database authorities and restrictions; and coordinated system repairs and maintenance.

Managed the collection and storage of Regional Incident Reports using a self-created automated tool to maintain the documents; prepare statistical data for program reviews, based on data analysis of these reports.

Coordinated and issued badging for personnel to obtain physical access to secure buildings; provide detailed reports of access control database authorities and restrictions; and coordinate system repairs and maintenance.

Designed electronic file systems and maintained files

Developed and implemented comprehensive recruiting programs; sourced, screened, and selected candidates based upon bonafide occupational qualification criteria.

References are available upon request

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