TRACI M. HOOKER

***** **** ***** ****, *******, IN 46037 • 317-***-**** • ac2hkw@r.postjobfree.com

AREAS OF EXPERTISE

•Demonstrated capacity to provide comprehensive support for all levels of staff, including Vice Presidents, Department Directors, Branch and Area Managers and Senior Executives; excel at scheduling meetings, coordinating travel, and managing all essential tasks.

•Expertise in customer service and satisfaction.

•Dependable, accurate and result-oriented in supporting complex, deadline-driven operations.

•Organized, Deadline Oriented and able to prioritize workload.

•Negotiated contracts and facilitate negotiation process through research and communication process.

•Personable and professional; able to develop strong relationships with various levels of management within a company.

•Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Lotus Notes; have done daily work with JDEdwards/AS400 software, Meridian/Proliance Project Management Internet Based Program, SAP Accounting Software, CRM ordering Software, Regulus, internet research and searches; experience with Photoshop, Adobe Professional 9.0. Accurately type over 60 words per minute.

PROFESSIONAL EXPERIENCE

MS-IL (Placement Agency - Contractor) 6/2016 till 10/2016

Federal Mogul - Human Resources Assistant and Payroll

•Responsible for payroll as well as vacation and day off requests and approval.

•Responsible for posting/notifying the floor associates of any required time changes, overtime, etc.

•Had begun working with HR Manager on Safety requirements and documentation.

Aerotek (Placement Agency - Contractor) 3/2016 to 6/2016

Allegion – Purchase Order Agent

•Responsible for reviewing, changing, updating and verifying outside customer Purchase Orders for various orders including doors, hinges and other opening mechanisms.

Express Employment Services (Placement Agency - Contractor) 10/2015 to 1/2016

Oscar W. Larson - Administrative Assistant/Billing Coordinator Assistant

•Responsible for direct billing of customers: creation of invoices from work orders and other documents. Also created invoices and took payment for direct parts sales at the office.

•Reconciled receipts and other backup for employee credit card expense accounts along with creating Purchase Orders when needed.

•Provided direct backup to the Service Assistant/Receptionist by covering phone calls, service requests and creating the work order directly in the system to be managed by the dispatcher.

•Did daily auditing and tracking of technicians time sheets in conjunction with their submitted work orders for multiple jobs along with a GPS “use” report of their vehicle times.

Volt/VMC (Placement Agency – Contractor) 6/2014 to 9/2015

Eli Lilly Pharmaceutical – Document Controller

•Handling and organizing various documents and files, which can include both paper documents and electronic document files utilizing the Regulus internet-based software program.

•Creating and maintain new documents or updated versions of existing documents seamlessly integrating into the existing records, or updating older records with new information and documents.

•Maintain the clinical documents and drawings for FDA and Regulatory groups to ensure no deviations are committed and kept safe without any damage or deterioration with easy traceability. This may include various types of documents, including company records, financial logs and internal documents.

•Maintain the files and control logs as required by Indiana State and Federal Law.

•Generate the various document control reports as required.

Versant Supply Chain (Placement Agency - Contractor) 9/2013 to 6/2014

Home Direct USA

•Transport/Planning Coordinator – Schedule and mange freight shipments via various 3rd party carriers and shipping/delivery agents throughout the United States. Maintain superior customer service ensuring shipments get to their designated locations in a timely and cost efficient manner.

Cintas Document Management Center

•Clerical/Data Entry – Responsible for the entry of data from electronically scanned, highly confidential financial documents for clients/customers. Quality control, review of entered data into the system for accuracy and completeness.

Delta Faucet Company 5/2012 to 11/2012

Bill of Materials Assistant

•Responsible for building and maintaining the Bill of Materials listings for the Engineering Division as well as worked directly with the various company factories (both US and China).

•Provided Administrative and Accounting support to Corporate Compliance Division which included creation of purchase orders and/or check requests, contacting various states for approval of our product and direct contact with various testing agencies for certification and approval of products to both Federal and State standards.

Siemens Industry, Inc. - Building Technologies Division 12/2009 to 05/2012 Administrative Assistant II

•Provided administrative support directly to the Branch Manager and full Sales Division; provided needed back-up to all other staff in the Solutions and Service Divisions, including field personnel.

•Responsibilities included preparation of project bids, contract processing, insurance and bond requirements for projects.

•Answered and screened all incoming calls to the office, as well as, greeted all guests and customers at Receptionist Area.

•Administrative responsibilities included meeting, conference and tradeshow preparation, ordering of office supplies, mail distribution, travel arrangements, expense reports, processing invoices for in-house services including negotiating better rates and maintenance of office space.

•Direct liaison to all other Siemens Divisions and Managers not located within the Building Technologies office.

Simon Property Group, Indianapolis, Indiana 1/2004 to 11/2009

Administrative Assistant

•Provided executive-level administrative support to the Vice President and Director of the Architecture and Engineering Department as well as twelve (12) other Project Architects.

•Assisted in multi-million dollar projects from budget to tracking consultant costs, issuing contracts and change orders, putting together final closeout documents; invoices and payment to outside consultants.

•Analyzed department needs to ensure an efficient work flow resulting in a timely end product, identifying potential obstacles, finding solutions and escalating issues; utilized strong decision making business related skills to determine management administrative needs, prioritizing, assigning and delegating daily tasks.

•Coordinated travel arrangements, expense reports, meetings and conferences; preparation of correspondence with both internal and external customers of all personnel levels, mail distribution, answered and routed incoming calls for Department and all other general administrative needs and functions.

•Served as liaison to other Departments with architectural and CAD related needs.

•Provided back-up to six other Administrative Assistants within the Construction Department.

Pepper Construction Company, Indianapolis, Indiana 6/2000 to 1/2004

Project Assistant

•Provide administrative assistance to a Senior Project Executive and multiple Project Managers and Project Engineers; back-up to five other Project Assistants and the Vice President’s Administrative Assistant.

•Responsible for project bid, start-up, contracts, insurance requirements, record keeping, construction project submittals, Requests for Information, meeting minutes, various correspondence for team members, project follow-up, project close-out and filing.

•Spear-headed and did all work necessary to throw “Safety Lunches” at various job sites.

•Created RFP’s (Requests for Proposals), travel arrangements, maintained calendars, mail distribution, answered incoming calls for my team and other general administrative responsibilities.

•Maintained close working relationship with Clients (Owners) and Subcontractors through all forms of communication.

•Worked directly with Accounting Department in preparation and follow-up of invoicing to Clients, as well as, followed-up on payments to Subcontractors.

EDUCATION

Ball State University BS - Legal Administration and Business; 3.79/4.0

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