ANDREW N. DOBDAY

508-***-**** • ac2hdc@r.postjobfree.com

Computer Skills:

• Mac and PC IT experience • DOS • Computer assembly and hardware troubleshooting

• VoIP Networking and Telephony • Constant Contact E-Newsletter • Adobe Illustrator and Photoshop • Microsoft Word, Excel, Access, and Power Point • Microsoft Publisher • SalesForce

Professional Experience:

Technical Support Engineer Fuze Cambridge, MA 2016-2017

Provided technical support for VoIP networking and telephony with an aim to ensure total customer satisfaction and re-enrollment

Set up users, business and location accounts, VoIP phones and network devices, and new voice and video services in a timely manner

Developed troubleshooting knowledgebase articles for issues with phones, networks, and call flows that were adopted as official customer support protocol

Documented case work and updated customers through SalesForce. Product and Technical Solutions Representative Bose Corporation Framingham, MA 2014-2015

Excelled at providing superb customer service

Walked each customer through troubleshooting procedures, including: setup, repairs, or exchanges

Troubleshooting to pair and support Bluetooth and wireless speaker devices with Android and IOS devices, Windows XP through10 computers, and Mac X computers

Held multiple customer satisfaction records.

Residential Counselor The Bridge of Central MA Marlborough, MA 2013-2014

Counselor for patients with mental illness in a residential setting

Worked with individuals to develop skills and coping mechanisms to benefit an independent life outside of mental health institutions

Attended trainings to defuse high-intensity situations and prevent self-harm and encourage problem solving and communication.

Geotechnical Laboratory Technician GeoTesting Express Acton, MA 2010 to 2013

Technician for a civil engineering laboratory that was responsible for receiving samples from clients across the country

Executed ASTM certified tests on soil, rock and geotextiles for private, state, and federal projects

Run data analysis and create reports for clients with Excel. Huntingdon Community Education Program Juniata College Huntingdon, PA 2008-2011

Tutored elementary and middle school students in English, Math, and Social 1

Studies.

Promoted to a manger position to provide additional assistance with students' studies as well as provide guidance to other tutor. Education and Community Engagement:

Bachelor of Science, Human Behavior 2011, Juniata College, Huntingdon, Pennsylvania Volgograd, Russia, Volgograd State Pedagogical University 2009-2010 Eagle Scout Award - Boy Scouts of America

2