James Walter

**** ***** ***** ****, ******** TX *5070 818-***-**** ac2hco@r.postjobfree.com

Objective

Currently looking for a VP or Director level position where I can leverage my 25 years of experience as a technology leader and expertise in cloud technologies, mobile, virtualization, security, networks, storage, enterprise software, enterprise architecture, telecom, and technical support. I’ve spent the last 8 years implementing innovative technology solutions for the Mortgage Banking industry. Professional Accomplishments

Migrated a 2000+ employee organization into Office 365.

Designed and built a Hybrid cloud environment utilizing MSFT 0365, MSFT Azure, VMware, and MPLs technology

Played a key role in migrating away from an on-premise Loan Origination System (LOS) to Elie Mae’s cloud based Loan Origination System.

Played a key role in designing and implementing the infrastructure for an Enterprise grade data warehouse.

Implemented SAAS, PAAS, and IAAS environments

Implemented several different MDM (Mobile Device Management) platforms

Managed a global network with data centers in Europe, Asia, and the US.

Managed a 10,000+ server environment for Myspace.com

Built several NOCs (Network Operations Centers) from the ground floor up.

Integrated the Infrastructure of several different acquisitions

Implemented several Active\Active DR (Disaster Recovery) solutions

Reduced hardware footprints by 70-90% utilizing server virtualization and cloud technologies

Implemented a Citrix VDI environment that supports 1000+ employees including offshore teams. Professional Knowledge

Data Centers, NOC, MPLS, Cloud Technologies, Mobile, VMware, Citrix, Office 365, Azure, One Drive, Skype for Business, Jive Software, Elie Mae Encompass, Active Directory, Exchange, LAN/WAN, SAN Technologies, Telecom, Cisco, ProofPoint, McAfee EPO, Fortinet Firewalls, Web Filtering, VDI, Quickbase, Data Backup & Recovery, Technical Support, Trouble Ticketing Systems, Mobile Device Management, Desktop Imaging, SCCM, Mortgage Industry

Experience

VP IT INFRASTRUCTURE & OPERATIONS HOMEBRIDGE FINANCIAL 04/2009- PRESENT

Report directly to the CIO

Oversee 7 functional areas within the Prospect IT Department and 20+ employees.

Manage the network infrastructure of 120+ branch office locations across the United States and two data centers. Our technology stack also includes SaaS solutions such as Office 365, Citrix, and Azure.

Oversee a 24 x 7 Network Operations Center that is comprised of outsourced and internal resources.

Responsible for VOIP and analog solutions across the company. Our VOIP network is centralized onto SIP trunks and the Cisco Call Manager Platform.

Oversee 2 different Helpdesk's that are comprised of outsourced and internal resources.

User Administration- AD account creation, access rights management and account terminations fall into this functional area.

Oversee the SQA team (Systems Quality Assurance) responsible for testing and passing changes to our Loan Origination System and Data Warehouse.

Oversee the procurement, acceptance, configuration, deployment, and tracking of all IT assets that make up our IT Infrastructure.

Manage vendor relationships and enterprise software agreements.

Manage staffing, reviews, training, and department P & L. DIRECTOR OF TECHNOLOGY SYLVAN LEARNING CENTERS 2008-2009

Director of Technology for the SAT Tutoring Division.

Managed the entire IT team and reported up to the Division President.

Responsible for all Infrastructure, external websites, online training platforms, and technical support.

Oversaw the creation of an online SAT assessment tool that used analytics to identify weak areas.

Implemented an online training platform that allowed our trainers to train remotely. MANAGER OF IT INFRASTRUCTURE PAUL HASTINGS 2007-2008

Built, staffed and manage a 24 x 7 x 365 Net Ops Department which managed a global network and provided level 3 escalation support to the Helpdesk.

Systems administration of over 1000+ Windows, Linux, and Citrix servers across 18 data centers.

Responsible for inventory and asset management, data center designs and builds, hardware and software implementations.

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Reduced the physical hardware footprint using a combination of updated HP hardware and VMware virtualization.

NETWORK OPERATIONS MANAGER MYSPACE.COM 2005-2007

Built and managed the Myspace Network Operations department which consisted of 40+ people.

Built and managed the 24 x 7 NOC which was responsible for monitoring, response, triage, and resolution of infrastructure and web app issues.

Assisted in the buildout and implementation of the Myspace server environment which consisted of 10000+ web servers across 4 data centers.

Performed a root cause analysis on all site issues and reported the results to upper management.

Tested and accepted new code builds and updates from App Dev and rolled them into production.

Led a development team that engineered and implemented monitoring and diagnostic tools. SR. NETWORK OPERATIONS MANAGER TCS INC 2001-2005

Built and managed multiple teams for this Wireless E911 Location service provider.

Managed the 24 x 7 NOC which was responsible for monitoring, tracking, and resolving issues with our E911 location services platform.

Provided 24 x 7 x 365 technical support to our wireless carrier customers that included such companies as Verizon, Cingular, and T-Mobile.

Managed the Application Specialists team, which provided expertise and tier 2 escalation support on our E911 location platform.

Managed the Tools Development team, which was responsible for administering off the shelf NOC applications as well as developing customized monitoring, diagnostic, and reporting tools. SYSTEMS OPERATIONS MANAGER COX COMMUNICATIONS 1992-2001

Built and lead a team of Engineers to run the Systems Operations Center (SOC) that monitored, tracked, and resolved issues within the Cox Communications broadband network on a 24 x 7 x 365 bases.

Provided level 2 desktop support to internal end users.

Configured and installed transponders in the field to monitor the fiber network.

Configured and installed tools to monitor the Cox broad band network.

Single point of escalation for technical support issues within Cox Cable.

Met very tight SLAs for our Cox Business customers.

Responsible for staffing, creating annual budgets, performing annual reviews, and training. Page 3

Created and implemented the SOC Career Progression Plan. Education

AA DEGREE 1991 HIGHLINE COMMUNITY COLLEGE

Major: Business Administration

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