Customer Service Manager
Resume:
SHARON HILL
*******@*******.***
QUALIFICATIONS SUMMARY
Progressively experienced Finance/Accounting Professional with 15 years of experience working with government and private-sector finance departments. Exceptional ability to handle complex calculations and a proven track record of providing excellent customer service and problem troubleshooting/resolution skills.
EDUCATION
B.S., Business Admin/Management, Virginia Commonwealth University, Richmond, VA Federal Contract Management Certification, NOVA
PROFESSIONAL EXPERIENCE
Prince William County Schools Manassas, Virginia 02/2014-Present Substitute Teacher and Office Assistant
• Guides the learning process toward the achievement of curriculum goals and, in harmony with the goals, establishes clear objectives for all lessons, units, projects and to communicate these objectives to students.
• Maintains as fully as possible the established routines and procedures of the school and classroom to which assigned.
• Teaches lesson plan as outlined by the absent teacher.
• Takes all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
• Maintains accurate, complete, and correct records as required by law, district policy, and administrative regulation, pertaining to teacher and students. Federal Emergency Management Agency Winchester, Virginia 09/2016-11/2016 Human Services Specialist
• Conducted telephone interviews to register applicant for disaster assistance or handle additional requests for information, assistance and problem resolution.
• Analyzed information according to established procedures to determine applicant needs and provides referrals to appropriate disaster programs, community resources, and/or other federal, state and local agencies.
• Described and clarified disaster programs and eligibility requirements to applicants and makes basic assistance determination based upon established procedures, referring more complex issues to higher processing levels for decisions.
• Identified and analyzed unusual situations or requests and resolve issues or problems within the scope of assigned duties. Used disaster program knowledge to refer to route problems and questions appropriately.
• Kept abreast of developments in disaster assistance programs, status of disaster declarations and changes or enhancements to processing procedures.
• Researched various sources to extract, summarize and compile information required for assistance to applicants.
US Foods Manassas, Virginia 06/2016-10/2016
Credit Analyst/Coordinator
• Analyzed customer accounts and ensures proper and complete documentation is obtained.
• Monitored open accounts receivable for term compliance, ensures skips, short pays, credit memos, unapplied cash is addressed timely.
• Assisted the Credit Manager with UCC filings when necessary.
• Set up new customers, performs credit and reference checks on applicants.
• Coordinated collections/customer credit issues/resolutions with the sales department and or customer.
• Assisted the Credit Manager in assigning and providing documentation of uncollectible accounts to the centralized third party collections group at the support office. Chenega Chantilly, Virginia 07/2015-02/2016
Finance Administrator
• Coded journal entries according to project specifications.
• Reviewed and approved journal entries.
• Processed check requests.
• Maintained accounts receivable reporting.
• Performed weekly cash flow forecasting.
• Processed monthly sales used tax.
• Set up new vendors and serves as point of contact for any issues or concerns.
• Maintained and updates unbilled analysis reports and spreadsheets.
• Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
• Serves as the authority on financial aspects of accounting data for assigned geographical areas.
• Verified incoming documents for validity, accuracy, and completeness.
• Identified problems such as database errors, inaccurate records and reports, regulatory non-compliance, inaccurate guidance, and correctness of payment and accounting for funds.
PCCW - ADECCO Herndon, Virginia 10/2014-01/2015
A/P Specialist
• Processed check requests, coded invoices for entry into accounts payable system and matched invoices with purchase orders.
• Reviewed all invoices for appropriate documentation and approval prior to payment.
• Audited and process credit card bills
• Matched invoices to checks, obtain all signatures for checks and distribute checks accordingly.
• Responded to all vendor inquiries
• Reconciled vendor statements, researched and corrected discrepancies
• Assisted in month end closing
• Provided administrative, customer service and data entry/retrieval functions. The MITRE Corporation McLean, Virginia 09/2000-06/2013 Project Accounting Associate
• Maintained strict performance deadlines for processing 4 million dollars of revenue, labor, transportation and other direct cost weekly.
• Performed audits of all financial reports created during processing and corrected any discrepancies.
• Created, maintained, and updated financial databases and spreadsheets and generated various financial reports as required.
• Created T&M, Indirect, CPFF and Fixed Price projects and tasks as well as new divisions and departments for constantly changing financial requirements.
• Transferred 7 million dollars of cost between Direct, T&M, Indirect, CPFF and Fixed Price projects yearly.
• Reconciled P-card statements to ensure charges were accurately posted.
• Created bill labor rates to charge the appropriate rate for the project.
• Verified hours and calculated payments for Contract Engineers.
• Implemented informative meetings with multiple departments to train employees on new and existing policies and procedures.
• Supervised and trained new employees entering the finance department.
• Worked with DCAA demonstrating procedures and providing any documentation needed.
• Redesigned procedures for all project accounting processes required for training and external and internal audits.
• Pioneered testing and training procedures to mitigate discrepancies in cost between accounts payable and project accounting.
• Ensures compliance with internal policies, procedures and other government regulations.
• Analyzed all available financial/accounting data to streamline procedures and problem isolation/resolution in an Enterprise environment. VOLUNTEER EXPERIENCE
Vessels of Honor Alexandria, Virginia 06/2013-Present Financial Associate
• Responsible for recording and maintaining company records, assisting with tax preparation and filing, credit card reconciliations and general business consulting.
• Maintains database to include gathering and storing information from federal, state and community resources.
• Performs a financial analysis of client’s needs to match with an available service.
• Providing clerical and administrative support, including receiving, interpreting and administering information and guidance.
• Tracking, coordinating and routing incoming and outgoing correspondence. TECHNICAL SKILLS
Microsoft Outlook, Excel, Access and Word, Oracle E Business Suite, Information Workbook, Costpoint, Cognos ReportNet, SharePoint, Singlepoint, Lotus Notes Background Investigation and Fingerprinting, FEMA, 2016 Secret Clearance, DOD, 2000-2012
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