Customer Service Manager
Resume:
Traci Depew
Team Lead
Burlington, KY *****
**********@*****.*** - 859-***-****
I would love to find another office manager or accounts payable position. Authorized to work in the US for any employer
WORK EXPERIENCE
Team Lead
Newgistics
I have supervised several shippers, pickers, and returns processors. All aspects of client logistics. Inventory control. Returns processing. Maintaining a picking and shipping flow to satisfy the many customer orders for over 5 clients at one time. All aspects of returns processing. Records keeping per excel spreadsheets. Receiving Supervisor
The Home Depot - Florence, KY - March 2004 to September 2013 Traci D. Depew
5898 Noel Creek Lane
Burlington, KY 41005
**********@*****.***
Work History
March 2004- The Home Depot, Florence, KY
September 2013: Receiving Supervisor
Responsibilities included managing, overseeing and control of all operational and associate activities within the receiving, pick/pack, shipping and inventory control As well as retail activities and ensuring product quality. Ensured proper implementation and enforcement of policies, held a high standard of safety and continuous training of employees in the receiving area and on the sales floor.
Set up and organized receiving operations daily. Managed the work flow to ensure the daily activities related to the assigned departments were met as expected. Ensured a safe work environment by observing and coaching employees, addressing potential safety hazards, maintaining a clean work area, monitored conditions of all equipment and ordered repairs, and participated as a member of the safety committee (INFOCUS Team). Responsible for the timely processing of all department activity including productivity, accuracy and day end reports. Worked with the operations manager to control costs. Experience with WMS pick/pack/ship using RF Scanners and or computer work stations or like technology. Knowledge of inventory control and related fulfillment processes. Able to lead, motivate and mentor receiving personnel. Licensed to operate slip sheet, electric pallet jack, fork lift, reach truck, order picker, electric ladder. Positions I held prior to Receiving Supervisor included sales associate in Garden, Flooring, customer care associate (expeditor), paint, hardware, appliances, kitchen and bath, inventory preparation. Achieved several HOMER awards and won Many GOLD CUP Challenges. County College of Morris-Randolph, NJ
A.S. Criminal Justice - 1988
References upon request.
Accounts Payable Manager
Kenton County Fiscal Court - Covington, KY - May 1995 to August 2003 Responsible for coordinating, directing and maintaining all aspects of the Accounts Payable process. Responsibilities included: Invoice
processing, file management and incoming & outgoing mail, assist the purchasing department coordinating all system requirements and changes as
related to AP. Data entry, printed and disbursed checks. The Golf Courses at Kenton County, Independence, KY Heavy Equipment operator II/ Administrative assistant Performed all tasks associated with grounds keeping on golf course premises. Trained seasonal employees. Administrative work included data entry, typing management correspondence, requisitions, and purchase orders.
Grounds keeper/heavy equipment operator/Landscaper Shawnee Inn/Golf Resort - East Stroudsburg, PA - September 1991 to November 1994 Timeshare collections during winter months.
Office management.
Office Manager
Auto Body Technicians, Inc - East Stroudsburg, PA - July 1990 to August 1991 Responsibilities included: All aspects of accounting, payroll, customer service, taxes, appointments, answering telephones, computer entry, purchasing, filing, typing.
Administrative Assistant
AT&T Capital Corporation - Morristown, NJ - September 1988 to July 1990 Responsibilities included: Customer service, purchasing, many computer related skills, typing, computer entry, receptionist, purchase orders, assisted in moving departments to new locations, made travel arrangements and set up meetings. Hotline Operator: Duties included: Problem solving,
answering telephones, and dispatching maintenance via computer terminal.
EDUCATION
A.S. in Criminal Justice
County College of Morris-Randolph - Township of Randolph, NJ 1988
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