Customer Service Manager
Resume:
Vinod Thakur
Vill.Behal nawany p.o hawan
Teh. Ghumarwin Distt. Bilaspur. (H.P.)
Work Experience
F&B Executive
Hotel king cliff Muktsar (sep .16– till date)
Role
Zafforn-e- khaas & aroma (In room dining,restaurant & coffee shop)
Key Responsibilities
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Assist with menu list creation.
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
Costing of food & beverage
Works with superior on manpower planning and management needs.
Supervise outlet service
Achievements
My outlet got Award for best Hygienic Area.
Achieved budget every month
Increased revenue 40% for the year 2016.
Conducted departmental monthly meeting three times.
Work Experience
Sr. captain
Best western Amritsar ( MAY14 –AUG 16 )
Role
Banquet,conference hall & Restaurant
Key Responsibilities
Responsible for the proper Billing & cheque
dealing with customer complaints.
Staff attitude and appearance.
Teamwork/Relations with co-workers and management..
Inspection of Meeting Room prior to guest arrival ensuring that client specifications have been met.
Co-ordinate the general housekeeping of the Ballroom, Lower Lobby, Lower public washrooms, kitchen, storage areas, entrance areas, etc.
Participation towards overall Hotel Maintenance and cleanliness.
Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus
Role Banquet Executive
Hotel UNA HUMBLE SMART (SEP 13 TO MARCH 14
Key Responsibilities
Oversee catered functions, in house and off site.
Responsible for making the function space visually appealing and presenting the menu offering for the event.
Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.
Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.
Provide excellent customer service and ensure customer needs are met.
Provide unique and creative ideas to enhance meetings & group experience.
Should posses in depth Knowledge of Food and Beverage preparation and presentation.
Supervise events and team members throughout service.
Guide the Banquet servers in set up of tables and place settings.
Be familiar with all current and upcoming event details.
Resolve staff and customer concerns quickly and efficiently.
Co-ordinate with the Kitchen and housekeeping department.
Should be able to work under pressure and also work in long or break shifts.
Assist the Banquet Manager with scheduling, training and performance management.
Assist and support the Conference Services Manager to provide excellent guest service
Organize Transportation of food and equipment to offsite catering event
Work Experience country inn &suites by Carlson Amritsar (July 2011 Aug 2014 )
in room dining,mosaic coffee shop, the spice fine dining & BQT Hall
Role CAPTAIN
Daily reports time before 30 minutes of real duty time (opening time).
Fully responsible for any reservation.
Have to give the briefing 2 minutes before 15 Minutes opening hours (Lunch/Dinner).
Making the sifting & duty roster for Asst. steward, steward& Sr. Steward
Have to checking the daily attendance sheet of Asst. steward, steward& Senior steward/ stewardess.
Any suggestion for improving Business Captain should write to the Hall In-charge of Hall Supervisor.
Have to check daily necessary papers for Asst. steward, steward& Senior steward/ stewardess.
Have to ready weekly broken list.
Have to written daily work permit for Asst. steward, steward& Senior steward/ stewardess.
Have to check personal hygiene, K.O.T & B.O.T, Punctuality, Guests dealing, courtesy, behavior, performance of service etc
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Assist with menu list creation.
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
Costing of food & beverage
Works with superior on manpower planning and management needs.
Supervise outlet service
Achieve bravo best attendance of the year
Achieve bravo in guest attended & positive attitude
Other Experience
One & half year worked as a captain in hotel Bhagyalaxmi Shirdi Maharashtra (Jan 2009 to July 2010
One year worked as a sr. steward in hotel comfort Alstonia Amritsar (march 2009 to Jan 2009)
Have done one year hotel operation trainee from country inn &suit by Carlson Ludhiana
Six month industrial trainee from country inn & suites by Carlson (June 2007 to Dec 2007
My outlet got Award for best Hygienic Area.
Achieved budget every month
Increased revenue 40% for the year 2016.
Conducted departmental monthly meeting three times.
Education Summary
Course
Year
School /university
Graduate in arts
2010
H.P. University SHIMLA
One year diploma
2007
National finishing cookery institute Jalandhar (P.B.)
Secondary
2006
H.P.Board Dharamshala
Personal Information
Father Name : SH. B.R. THAKUR
Date of Birth :
Marital status : Unmarried
Nationality : Indian
Sex : Male
Hobby : Reading books
Contact No : +826******* 904*******
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