Management Customer Service

MUHAMMAD FARAZ SIDDIQUI

Contact No: +92-304*******

CNIC: 42501-2749762-5

Email: ac2h85@r.postjobfree.com

Address: L-203, Haroon Royal City, Phase-I, Gulistan-e-Jauhar, Block-17, Karachi. Objective:

To obtain an enduring career at a diverse corporation that allows me to develop my knowledge and skills and apply them to the practical commercial world. A critical analysis of the complexities in the global business system has equipped me with a highly diverse skill set which that is also easily transferable to other industries and sectors.

Work Experience:

Supply chain executive in Indus Pencil Industries (Pvt) Ltd from January-2017 till present.

IQ Technologies and Sultan & Associates as a Customer Service Representative and Business Development Officer from 30th December-2015 to 1st December-2016.

Accountant and Supply Manager in City Packages Manufacturers of corrugated cartons and sheets from 1st june-2013 to 30th October-2014.

Duties and Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about documents and services.

Customer needs evaluation and analysis.

Quality assurance measurement of different services.

Hands on experience on CRMs Applications Creating.

Entering new Services for clients.

Modifying existing services on customer accounts.

Troubleshooting orders executions.

Good understanding to common standards, procedures and processes.

Troubleshooting stuck/pending and open orders.

Strong follow-up on customer’s needs and complaints.

Making Production plan on the basis of forecasting, trends and season.

Stock Analysis by data of daily reports.

Regular Follow-ups that does the production is on track according to the plan.

Started and took initiative to implement badge system for the perishable products.

Implemented FIFO system for the warehouse and manage it on daily basis.

Purchasing orders and merchandising on the basis of minimum stock level.

Set minimum and re-order levels for stock by relying on past sale reports. Education:

BBA (Honors) 2012-2016

Hamdard Institute of management sciences,

Hamdard University.

Intermediate (Pre-Engineering) 2010-2012

Gulshan E Iqbal Government College Block-7, Karachi. Matriculation (Science) 2008-2010

The Educators Schooling system.

Primary Schooling 1998-2008

Sultan Muhammad Shah Aga Khan School.

Major Courses:

Logistics Management, Marketing Management, Procurement, Warehousing Management, Brand Management, Sales, Consumer behavior, Human Resource Management, Organizational Behavior, Materials Management, Inventory Management, International Trade, Etc.

Projects:

Research Project-I, On Green supply chain management on Lucky cement. Research Project-II, That how to overcome the barriers of green supply chain management. Done research on hospitals institution in sociology course. Launched an imaginary product and services in marketing management and entrepreneurship. Business plan to start a successful business venture in turkey as a entrepreneur. Brand analysis on P&G products.

Trainings and Workshops:

Workshop on MOTIVATION arranged by the students of fast. Workshop on implementing change, Held at Hamdard University. Perform duty as a delegate of Lithuania to discuss the core issues of united nation security council (UNSC) on Syria crisis in

‘HUMUN-14’.

Communication and Presentation skills, By Hamdard training program. Marketing Laws:

Major know how of business law.

Personal Skills:

Capable of meeting the deadlines.

Could convince other easily.

Competent in task management.

Ability of hosting an event.

Computer Skills:

MS Office (Word, Excel, PowerPoint)

Languages:

English & Urdu.

Social Network:

Facebook & LinkedIn.

Reference:

Available on request.

Contact this candidate