MICHAEL HEIL

**** ******* *****, *************, **. 19525

Cell – 610-***-****

Email: ac2gzy@r.postjobfree.com

www.linkedin.com/in/heilmike/

Performance-focused, and customer-driven IT professional with significant successful experience in project management. Managed large-scale IT projects including: multi-tier business critical applications, intranet/internet based development and application integration/conversions. Responsibilities have included all stages in project management including initiation, planning, execution, control, and closure using both Agile and waterfall methodologies.

EXPERIENCE

Senior Project Manager/ Engagement Manager – Change HealthCare

January 2015 – Present

Highly qualified Senior Project Manager that managed the implementation of the Change HealthCare software solution. Maintained complete control on project schedule, budget and risk issues. Facilitated timely decisions to maintain project schedule and budget. Provided management and clients with regular project updates. Maintained trusting relationships, identified project risks early and assisted by providing prudent and timely recommendations for risk avoidance. Supervised and mentored junior staff for both project and career growth. Tracked project forecast and actual costs using Clarity.

Created and executed project work plans and revises as appropriate to meet changing needs and requirements.

Identified resources needed and assigned individual responsibilities.

Managed day-to-day operational aspects of a project’s cost, timeline and scope.

Reviewed deliverables prepared by team before passing to client.

Effectively applied PMO methodology and enforces project standards.

Prepared for engagement reviews and quality assurance procedures.

Minimized exposure and risk on project using risk mitigation spreadsheets.

Managed day-to-day client interaction, sets and manages client expectations.

Developed lasting relationships with client personnel that fostered client ties.

Communicated effectively with clients to identify needs and evaluate alternative business solutions.

Continually sought out opportunities to increase customer satisfaction and deepen client relationships.

Built a knowledge base of each client's business, organization and objectives.

Senior Project Manager/IT Manager – ObjectBuilders, Inc.

October 2013 – January 2015

Senior Project Manager on new software solution called ProcessEx. Interfaced with Client day to day on new projects and support of existing software. Managed 8 on and off-shore technical team members throughout the complete project life cycle implementation of business projects.

Met with the project team to formulate project time and cost estimates and developed a detailed time and cost management plan for effective management.

Administered a million-dollar project budget for support and new applications developed in .NET in the cloud.

Managed the complete software development life cycle (SDLC) of the projects using Rapid Software development and PMO project process.

Managed detailed project schedule tracking using Microsoft Project 2013 and executed against it with weekly updates.

Set the project milestones, objectives, and priorities; defined the deliverables; determined sequencing; collected estimates; performed task assignments; coordinated resources across the IT risk management functional towers involved in the project; analyzed the critical path; and executed schedule mitigation plans.

Owned Customer relationship to ensure customer satisfaction.

Analyzed and clarified detailed business requirements.

Responsible for managing the project risk activities by working with the team to identify, analyze, prioritize, develop mitigation/response plans, and execute them for all of the potential risks to the project. Communicated with the product owner and senior management on progress and risks.

Facilitated daily team meetings to review progress.

Project managed and led UAT effort for launch of customer’s internal facing website.

Senior Project Manager/IT Manager – Evans Network of Companies

May 2011 – October 2013

Accountable for all technology requirements for the company. Manager of the IT and multiple software vendors. Managed all aspects of the communications, computer room and helpdesk support to over 500 users. Provided analysis and recommendations on how to advance the companies technology.

Implemented SDLC and PMO methodology.

Implemented new EDI solution project to support the logistics operations.

Project managed the effort to develop a .Net portal for customers and internal users to monitor the status of the operation.

Instituted Project Management methodology using waterfall methodology.

Led project that instituted and staffed a Help Desk team.

Led the project to re-evaluate all vendors to ensure Evans was getting the best service and price.

Provided input and managed IT budget.

Led project to analyze old legacy transportation management /logistics system and the determination to build vs buy.

Senior Project Manager – GSI eCommerce

April 2009 – May 2011

Responsible for managing all projects associated with the Toys R’ Us Canada client.

Managed the complete software development life cycle (SDLC) of the projects following the Waterfall methodology.

Maintained detailed project schedule tracking using Microsoft Project 2013 and Clarity.

Managed the re-launch of the Toys R Us Canada eCommerce site. It was the first GSI Commerce client to use their new proprietary platform releases.

Controlled and reported earn/burn values of tasks through life of projects using Clarity.

Responsible for managing the project risk activities by working with the team to identify, analyze, prioritize, develop mitigation/response plans, and execute them for all the potential risks to the project. Communicated with the product owner and senior management on progress and risks.

Managed daily team meetings to review progress.

Senior Project Manager – Fiserv Automotive Solutions

April 2007 – April 2009

Project manager on a companywide project to automate the auto loan application process at major car dealerships using agile methodology.

Led sub-projects of the Fiserv Automotive Loan Organization system development project using the agile project methodology.

Managed sub-projects as a member of large project team to rewrite Fiserv’s new Automotive Loan Originations system using Agile project management methodology.

Worked with QA team to use Quality Center Enterprise software testing automation.

Used Clarity to track project team member hours and earn versus burn rates.

Senior Project Manager – PSC Info Group

June 2006 – April 2007

Managed all company related facility, software and infrastructure projects.

Managed all projects in the manufacturing/operations using waterfall methodology.

Selected and provided vendor selection analysis for facility and infrastructure project to support the manufacturing operations.

Senior Project Manager/IT Manager – Pindar Set, Inc.

April 2001 – June 2006

Senior Manager for Pindar Set, Inc. managed a team of project managers, software developers, vendors, technical writers, QA members, business analysts and computer operations. The team’s location spanned the United Kingdom, United States and Bangalore, India.

Managed a team of 20 that consisted of project manager, business analysts, software developers and QA analysts.

Delivered software upgrades to Yellow Book ad digitization and pagination software using waterfall methodology.

Led a team of 4 project managers that worked in conjunction with Pindar Set, Inc. to manage the integration and migration of systems and processes for Yellow Book major acquisitions.

Senior Project Manager/IT Manager – Accenture Consulting

June 1997 – April 2001

Served as a senior IT consultant at Astra Zeneca Pharmaceutical supporting and delivering a hand held software application that was used by the sales team during physician visits.

Managed support of UNIX, Windows CE, and Oracle systems and proprietary software and applications.

Coordinated team of software developers and analysts supporting sales force enablement tools.

Managed release planning and release testing, training and support.

Developed software using C++.

Managed software delivery using waterfall methodologies.

Trained support and end users to use new software.

Worked with QA team to use Quality Center Enterprise software testing automation.

Senior Software Programmer – Bell Atlantic Directory Graphics

April 1989 – June 1997

Participated in a team that designed, wrote proprietary software and documentation for this start company to provide electronic output to RR Donnelly to print the Yellow Pages.

Software Programmer – Broadcast Advertisers

February 1985 – April 1989

Applications Developer participated in a team to write software programs that monitored television recordings to automatically capture and records commercials

PROFESSIONAL CERTIFICATIONS

PMP-expired

EDUCATION

Bachelors of Science, Computer Science

Millersville University, Millersville, Pennsylvania

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