Customer Service Insurance

SONYA WHITMIRE

(Home) 580-***-**** - (Cell) 405-***-****

************@*****.***

St HYPERLINK "mailto:******************@*****.***"************@*****.***

Summary

** ***** ** ************ *********e in education and information administration, legal document preparation, and insurance policy verification.

Skills

Professional Phone Etiquette Excellent Communication Skills

Customer Service Oriented Accurate and Detailed

Appointment Setting Invoice Processing

Advanced Clerical Knowledge Administrative Support Specialist

Report Analysis Filing and Data Archiving

Spreadsheet Management 58 WPM Typing Speed

Professional Experience

Cognosante, Inc. Apr 2016 - Oct 2016

General Clerk II

*Posts information to agency records and modifies forms or records.

*Records and inputs information to internal database records.

*Conducts outbound telephone calls.

*Performs data entry and retrieval and performs arithmetical computations.

*Receive coaching/feedback and implements/takes action to make changes as appropriate.

*Participates in internal training through company Learning Management System and passing certification tests.

*Adheres to service compliance requirements by completing training modules and annual re-certifications.

*Maintains required production and quality standards as outlined by contract.

*Effectively works in a team environment.

*Demonstrates flexibility and ability to adapt to changes.

Security Finance Corporation Jan 2014 - Oct 2015

Senior Assistant Branch Manager

*Supervise office staff, develop and maintain customer relations.

*Achieve account gain through proven loan judgment and effective customer solicitation.

*Ensure compliance with state and federal lending regulations and Company policies.

*Ensure prompt completion of loan applications.

*Minimize delinquent debt through collection activities. Develop and direct branch personnel.

*Ensure compliance with company record-keeping procedures.

*Ensure reporting of branch figures to corporate office for accounting purposes.

Oklahoma Farm Bureau Mutual Insurance Company Jan 2008 - Oct 2013

Customer Service Representative/Secretary

*Process application for, changes to, reinstatement of, and cancellation of insurance policies.

*Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

*Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records.

*Responsible for processing all Auto, Home, Four Wheeler, Motorcycle, Mobile home, Farm and Ranch, Renters, Special Vehicle, Farm Implement, Land Marine, Boat, Commercial Auto, Commercial Property, and Commercial General Liability Policies.

Barry Squires, Attorney At Law Apr 2006 - Mar 2007

Legal Assistant

* Managed accounts receivables, payable and payroll, duplication, records management.

* Responsible for Estate Planning; Durable & Health Power of Attorney, various Last Will & Testament preparation.

* Responsible for Real Estate matters; Farm Lease Agreements, Other Lease Agreements, Oil & Gas Lease Contracts.

* Office Administration; appointment scheduling, phone coordination, supply reconciliation.

References available upon request

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