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Customer Service Manager

Location:
Raleigh, NC
Salary:
62,000-70,000
Posted:
September 26, 2017

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Resume:

Ryan M. Mollica

*** ******* *****, ******, ** ***29

Ph: 717-***-****

ac2gwe@r.postjobfree.com

Dependable, responsible individual seeking a Design Engineer Position. Helps develop and implement design and configurations that will reduce/eliminate errors. Specialties include design, engineering, packaging, mechanical, and construction.

QUALIFICATIONS: Designer, CAD Manager, Assist Project Manager, Team Player, attention to detail with a sense of urgency necessary to handle multiple demands. Production Planning, Manufacturing Methods and Procedures, Manufacturing Quality & Packaging, Organization, Process Improvement, Strategic Planning, Verbal Communication, Attention to Detail…

EDUCATION

York Technical Institute, York, PA

Associate Degree in Computer Aided Drafting & Design, March 2002

Major: Design GPA: 3.5

SKILLS

Civil 3D 2012: Certificate in completion of training

AutoCAD 2000 -2016/Some Revit 2012/ADT: Training/Customizing Layouts/Icons/Rendering

SolidWorks 2012-2015 3D

Computer Skills: 15Years Experience Microsoft 2007 Word, Excel, PowerPoint, Micro Publisher, Photo Shop Pro, Rendering, Marketing and Outlook 2003-2010. Blue Print Reading

Design/Board Drafting/Hand Sketch: Sketch design, take a design and transfer it onto board drafting.

Auto CAD: Over fifteen years’ experience using Auto Cad 2000 – 2016, 8 years CAD Manager, some ProE

ArcGIS 9.3: making figures using data info from field (PASDA website) design

Architectural 2010-12: Layout of floor plans elevations and landscape design/construction design

Teach/Train: In Auto CAD 2000-2014/Civil 2010-2012, some Revit 2012. Outlook 2010

Graphic Designer: Marketing/Proposals/Design/Logo (Strong Print Adobe Print Design Paintshop) Creativity

BaaN: impute date, BOM into system. Working on learning SAP to control date entry.

Design: Excellent knowledge of mechanical and electrical layouts

Knowledge in all AutoCAD operations

Excellent interpersonal skills and time management skills

Packaging/Design: Provide technical expertise for packaging risk assessments and failure, Partner with Purchasing and Suppler departments to help cut cost, plan and design to lead improvement throughout company wide. PLM (product lifecycle management)

Organizations/ Associations:

Autodesk Users Group, Member

Professional AutoCAD Users Group, Member

Certifications:

IATA (International Air Transport Association) -2013

IMDG (International Maritine Dangerous Goods) – 2013

DOT 49 CFR (Code of Federal Regulations) – 2013

Internal Nuclear Training – in house

Working towards SIGMA Green Belt and ISO9001

PROFESSIONAL EXPERIENCE

CLARCOR Industrial Air, Lancaster, PA August 2015 – Present

Product Designer

Perform product design for conveyors, processing, and packaging mechanical systems utilizing AutoCAD and SolidWorks to include capital equipment layout.

Play a key role in providing cost, design, and project estimates which included customer service and client site visits to provide most accurate quote.

Create definitions of parts, subassemblies and finished product in the form of item master definition and specifications, manufacturing bills, shop floor routings, and 2D drawings using standard design practices, design procedures and methods, work instructions and design guidelines and calculators to support costing, manufacturing, assembly, tooling, and inspection

Manage product change and maintain item master data, bills, routings and drawings as a result of NPI, PI, ECR and other product change requests.

Evaluate and influence new and standard design practices, design procedures and methods, work instructions and design guidelines and calculators

Support sales through delivery of product configuration for samples and quotes, and item creation for orders

Created comprehensive DC Product Designer training packet to be utilized by all new

Oversee Customer Service and Technical Project Department, hands on in development

Review sales proposals, technical drawings and schedule

LTW Intralogistics-Emigsville, PA December 2013 – August 2015

Sales Design Engineer

Perform product design for conveyors and processing mechanical systems utilizing AutoCAD and SolidWorks to include capital equipment layout.

Responsible for finding solutions for customers in the Automated Warehouse area.

Customer meetings, site visits, throughput analysis, rack design (in connection with rack suppliers), production to warehouse / warehouse to dock transition design, etc.

With accurate information given by a customer, I determine if an aisle-bound or changing aisle system would be the best fit for the customer's needs.

Play a key role in providing cost, design, and project estimates which included customer service and client site visits to provide most accurate quote.

Manage budget quotes for company worldwide

Review sales proposals/estimates, technical drawings, and schedule

Technical resource for Corp. manufacturing system across United States

Design and produce engineer packages for clients

Identify, leads, develop, and execute solutions for quality and performance improvements on production

Familiarity with material handling equipment (ASRS, conveyor, stacker cranes, palletizing and WMS)

Strong troubleshooting and Management skills

Evaluation of cost, performance, functionality and design company objectives

Continuous improvement of the operations of quality throughout the company

Plan and analyzes engineering drawing specs and determine best direction approach for team and organization

Enersys-Reading, PA July 2009 – December 2013

Packaging Engineer (June 2011 – December 2013)

Perform product design for packaging mechanical systems utilizing AutoCAD to include capital equipment layout.

Play a key role in providing cost, design, and project estimates which included customer service and client site visits to provide most accurate quote.

Help cut cost throughout company Domestic and support International

Technical resource for Corp. packaging manufacturing system across United States

Identify, leads, develop, and execute solutions for quality and performance improvements on production

Design Lead / set up standards specs/modify and guidelines for company departments

Support staff and Quality Manager on Quality solutions as well as go to person: IATA, IMDG< 49CFR

Nuclear training for company in house

Time management, travel to plant visits across U.S.

Interacts with internal and external customers

Evaluation of packaging innovation; cost, performance, functionality and design company objectives

Continuous improvement of the operations of quality throughout the company

Documentation, communication, analysis, trouble-shooting, and follow-up,

Proven experience implementing, upgrading, or improving a quality system

Design pkg. spec and labels for company worldwide using different software.

Audit training for company as well as domestic

Oversee Customer Service and Technical Project Department

Review sales proposals, technical drawings, and schedule

Mechanical Designer (July 2009- June 2011)

Perform product design for conveyors, processing, and packaging mechanical systems utilizing AutoCAD and SolidWorks.

Design Engineer CAD / Help helped set up standards/modify and guidelines for company department

Support/train staff on CAD and other software’s

Calculate designs/project manage

Design manufacture parts and assemblies for layouts of batteries, pallets and plant housing/storage

CAD Manager for CAD Department / Set up standards booklets and guidelines for company

Train/Travel and support staff on various CAD software (Civil 3D, Revit, AutoCAD Arch 2010)

Design Rendering (using M-Color)

Manager CAD applications for multi-disciplinary Architectural/Interior Design/Engineering firms.

Design, Revit Architectural Rendering /Design / ADT 2010,2012/ Auto Cad 2010-2012

Customization and management of PC3, PMP and CTB files file setting and locations.

Lead and participate in the development and customization cycle of CAD products: analysis, design, development and testing BOM/BIM

ARM Group Inc., Hershey, PA May 2002 – June 2009

Designer / IT Support / Project Manager

Layout preparing drawings using Auto CAD 2010, Civil 3D Design 2010 & Land Desktop/ Const.

Responsible for changes on all drawings and making sure drawings are done on time.

Knowledgeable with plotter and scanning images.BOM/BIM

ArcGIS 9.3: making figures using data info from field (PASDA website) design

GIS and Rendering Paint Shop Pro Using GPS

Marketing, some field work, Estimating, Measuring on job sites

Oversee employees and train them on Cad, Adobe, Microsoft Office 03

Finalize all drawings before printing and going out for bid

Design a Document data file structure for companywide.

Create CAD package installation images

Setting up, configuring and supporting large format plotters both hardware/software.

Maintenance, Support and Troubleshooting

Reese Lower, Patrick & Scott Architects, Lancaster, PA January 2001 – April 2002

Auto CAD Designer

Auto CAD R14, 2000. & 2002

Rendering

Print Shop

Made Models

Marketing

Construction and Floor Plans

Minder’s Nursery – 1997 – present (part time Saturday mornings)

Head Coach Soccer – Boys Penn Manor U12 – (2009- present)



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