Customer Service Sales

Summary

Skills

Work History

STEPHANIE HERNANDEZ

***** ******* ******, *** *******, CA 91342 (H) 020******** (M) 818-***-**** **************@******.*** I hold 4 years of extensive Retail experience which includes working for Leading fashion retailer, which has provided me with a strong positive attitude and committed work ethic. With diverse customer focused roles I have developed strong communication skills, with the ability to effectively manage and liaise with a wide range of individuals whilst treating people with respect and according to their individual needs. I am a friendly and enthusiastic team player with the confidence and competence to adapt accordingly. I have a demonstrable proven experience of remaining calm under pressure whilst ensuring a consistent high level of output at all times. With a proven track record of exceeding sales including cross and up selling, I am keen to move into a role whereby I am able to fully utilize and further develop all my acquired skills. I am keen to undertake any training in order to enhance my ability with the dedication and commitment to excel to any challenge with I am presented with.

•Sales Skills • Confident

•Good Motivator • Communication Skills

• Interpersonal Skills • Track history in Sales

• Experience • Leadership Skills

• Problem Solving • Detail Orientated

• Relationship Management • Customer Service

• Building Relationships

Career Statement

"I feel that my greatest strengths are firstly my strong commitment to providing a professional service to fellow colleagues. Secondly my skill at developing, managing and maintaining a close working relationship with people from all social backgrounds which in turn helps me to gain a in-depth understanding of their individual needs. Lastly, my passion and commitment to constantly learn and thrive within any given scenario helps me to stay constantly stay motivated for success".

RECEPTIONIST 06/2016 to 06/2017

HYUNDAI – WOODLAND HILLS

Main Duties

Answering incoming telephone calls, directing them to the appropriate departments and greeting visitors in a friendly, interested, and helpful manner.

Handling customers in an efficient and polite manner to assist in establishing a great customer satisfaction. I was required when needed to complete & finalize paperwork and filing the appropriate documents, forms, and reports in a timely manner, whilst prioritising my work. I was required to be detail-oriented whilst working under minimal supervision. Whilst cooperating with others throughout the dealership to manage conflict and resolve differences in the interest of efficient workflow. I was required to multi-task and work in a busy work environment, dealing with interruptions on a daily basis. Ensuring that I received and maintained a high level of product knowledge at all times and to consistently share this with our customers.

Working as a team player and partner with fellow colleagues, fostering open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment. I was required to set the tone for our company by being an outstanding listener and information source and knows all points-of-contact for the facility in order to promptly assist customers. Education

Skills

References

LUXURY SALES ASSISTANT 08/2013 to 05/2016

NORDSTROM – WESTSIDE PAVILION

Main Duties

I was providing a store experience that reflects exceptional customer service, going above and beyond to retain customer loyalty and building the reputation of the Luxury brand. Embracing the Nordstrom experience and follow training guidelines and standards to reflect Nordstrom's luxury brand standards and image.

Delivering a positive, friendly experience by engaging the customer through conversation and service. Focusing on customers and not on other tasks during prime time selling hours. Selling productively in order to meet and exceed individual and store sales targets and consignment goals Assessing clients' needs by listening to their cues and recommending products that fit their personal style. Building lasting relationships with clients by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events

I consistently researched and remained up to date with new fashion lines in order to incorporate product knowledge in the sales process with the end result of maximizing sales. Enhanced till accountability – processing of refunds/price overrides/credit notes. I was also responsible for assisting Nordstorm VIP clients (CRM) Customer Relationship Management whilst maintaining the shop floor standards so everything is displayed according to head office Visual Merchandising requirements.

Graduated: September 2010 - June 2015

INDEPENDENCE HIGH SCHOOL -

Ads, Agency, Branding, Business Administration, Bilingual (Spanish), Interpersonal skills, Communication skills, Competitive, Customer Relationship Management, Client Management, Customer service, Listening Skills, Loss Prevention, Excel, office, PowerPoint, Windows, Microsoft Office - Word, Management, networking, Note taking, Problem solving, Quality Assurance, Recruitment, Reporting, Researching, Selling, Sales, Store Manager, Teamwork, Tuxedo Fitting, Visual Merchandising References REFERENCES - Available on request.

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