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Sales Customer Service

Location:
Los Angeles, CA
Posted:
September 26, 2017

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Resume:

Toktam Khavas

Los Angeles, CA *****

Phone: 213-***-**** Email: ac2gqv@r.postjobfree.com

OBJECTIVE: Seeking a position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company. OFFICE SKILLS:

Bilingual/Farsi

Microsoft Office

QuickBooks

Detail Orientated

Excellent Communication Skills

Organization Ability

Time Management

Management

Detail Orientated

Problem Solving Skills

Planning Skills

EXPERIENCE :

AMA Computer Supply (Montebello, CA) Office Administrator 2013 2017 Coordinate and implement office procedures on a daily basis. Prepare invoices received from suppliers, contractors, distribute, and processing a high volume of product orders.

Processing invoices for all sales transactions.

Checking prices and contracts are up to date.

Reporting monthly sales results to the sales team. Resolving product and service issues.

Supporting the sales force with general operations to help reach the team’s objectives. Taking phone calls from customers.

Dealing with and responding to high volumes of emails. Communicating internally important feedback from customers. Processing staff time sheets.

Metropolitan Health Group (Los Angeles, CA) Account Representative 2015 Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow up telephone calls / e mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Seeks, understands and responds to the needs and expectations of internal and external customers.

Omnipath Diagnostic Lab (Canoga Park, CA) Office Administrator 2012 2013 Organized and processed bills; processed cash and checks on cash register; matched client personalized requisitions with lab reports; filed and organized requisitions after they were processed; documented patient data in computer system, generated a report on all processed and in progress test results; monitored and ordered office supplies VOLUNTEER WORK:

Westwood Library (Westwood, CA ) Library Volunteer 2010 – 2011 Processed customers' receipts and handled cash; restocked shelves with returned books Canary Hotel (Tehran, Iran) Maid Supervisor 2005 – 2009 Monitored safety stocks to ensure enough supplies and materials are available for maids; ordered new equipment, supplies, and furnishings; conformed maid schedules and coordinating room service activities; inspected performances regularly in order to meet Hotel standards; investigated guests’ complaints about services and equipment; prepared reports on activity of the maids, their performance and efficiency; supervised Breakfast Table EDUCATION:

American Career College (Los Angeles, CA) 2013 2014 Medical Billing & Coding Diploma

Irangardi and Jahangardi University (Iran) 2006

Certificate in Hospitality Management

Azad University (Iran) 2004

Bachelor’s Degree in African Language & Literature



Contact this candidate