Manager Customer Service

Phone: 425-***-****

Email: *****.*********@*****.***

Professional Summary

Proven leader with strong communication skills and experience in customer service, sales and event management

Experience

September 2014 - Present Sluggers Sports Bar & Grille

Shift Lead/Manager

Responsible for opening and/or closing operational duties which includes balancing cash register transactions, prepping stations, stocking food and beverages as appropriate

Responsible for scheduling shifts for bartenders and cooks

Directly interact with customers to ensure service levels are being met and develop strong relationships for repeat business

Provide advice to owners to improve customer experience

Successfully coordinate and plan events to ensure a positive customer experience

January 2016 – December 2016 Local Public Eatery

Shift Lead/Manager

Managed 10+ bartenders and servers

Responsible for balancing cash, credit and tip transactions and entering into account software

Act as escalation point for customer inquiries and complaints

Work with vendors to manage rotational beverages

Responsible for opening and closing procedures

September 2013 – June 2017 Northwest Barricade & Signs

Office Assistant

Responsible for fulfilling customer orders and ensuring on time delivery

Provide front end office support which included answering phones, administrative tasks and training new employees

October 2011- May 2013 Kung Fu Northwest

Administrative Assistant

Responsible for increasing sales through developing customer relations, referral business and walk in customers

Receive and process Accounts Receivables and Account Payables

Monitor inbox and respond to client inquiries

May 2012 - February 2013 Zodiac Aerospace

Inspector

Receive and inspect hazardous and fragile materials

Enter and document parts in database

June 2006 - October 2011 Contos Pizza Pasta and Spirits

Assistant Manager & Head Waitress

Responsible for smooth operations for front end business

Greet and serve customers with drinks and food, operate cash register and perform opening and closing duties

Schedule server and hostess shifts

Education

November 2016 – May 2017 Rockwell Institute

Real Estate Broker Course

April 2009 – August 2009 Everett Community College

Event Planning

September 2005 – January 2006 Sno-Isle Tech Skills Center

Fashion Design and Merchandising

Proficiency

Microsoft Office Suite, Champion Perfect Mind Software, Royal 4 & 5 Software, Docs Vision, Lotus Notes, Excel Spreadsheet, Sales and Cash which is associated with Micros and 10 key

References Available Per Request

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