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Customer Service Manager

Location:
Fresno, CA
Posted:
September 25, 2017

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Resume:

Debra J Martinez

**** * ******

Fresno Ca *****

559-***-****

Seeking a position in an organization that will benefit from my initiative, capabilities, and contribution. I am especially interested in a position with the potential for advancement and increased decision making responsibilities.

SUMMARY

20 year’s experience planning and directing administrative functions to meet time-critical deadlines. Combines dynamic organizational and communication skills with the ability to independently multitask, plan and direct demanding administrative operations and complex schedules. Trusted advisor, liaison and assistant.

EXPERIENCE

Zoylas Tax Services, Madera Ca

Administrative Secretary, 2007- Present

Coordinated and direct office services, such as records and budget preparation, personnel and housekeeping, to aid executives. Filed and retrieved corporation documents, records, and reports. Read and answered correspondence. Answered telephone and gave information to callers, transferred calls to appropriate individuals. Scheduled appointments. Data entry, fax and copying, ordering supplies and banking. Greeted and welcome visitors, determined nature of business, and conducted visitors to employer and appropriate person.

Sign Systems Fresno, Fresno Ca

Secretary, 2006-2007

Administered payroll adhering to company guidelines, documenting and recording employee's hours, annual increases, bonuses travel expenses and mileage reimbursement. Administered various accounting functions, including billing, accounts receivable, bank reconciliation, job costing, contracts, liens releases, customer service, and financial statements. Assist with the collections and bad debts. Audited delinquent accounts deemed uncollectible ensuring all recovery efforts have been made assigning bad debt.

Gary Brown Properties, Clovis Ca

Assistant Manager, 2005-2006

Collected and processed applications for lease, also collected security deposits and rents. Addressed tenant complaints in a timely manner. Wrote receipts, served late notices, collected late chargers, and served 3-day notices. Conducted property condition evaluations upon lease termination.

Clark Pest Control, Fresno Ca

Secretary, 1996-2005

Assisted office manager in a variety of office duties including answering a multi-line telephone, taking accurate messages, greeting clients, and distributing mail. Accepted increasing, responsibility demonstrating flexibility and ability to learn quickly. Prepared billings form field invoices. Maintained radio contact with field personnel, recorded services requested, and dispatched sevcevies providers. Ordered supplies, banking bad to debt to collections agency.



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