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Manager Customer Service

Location:
Boca Raton, FL
Posted:
September 25, 2017

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Resume:

Michele B. Oster

Phone: 305-***-****, E-mail: ac2gog@r.postjobfree.com

PROFESSIONAL PROFILE

Planning, coordination and management of special events for corporate businesses, entertainment venues and non-profit organizations

Public relations writing (eg. press release, copywriting, social media Blogging)

Businesses to business marketing and advertisement sales, telemarketing, account management

Project management; Communications liaison, office administration, sponsorship

Artist management, entertainment booking

Customer service, management and sales in corporate and boutique retail settings

Microsoft Word, Power point, Excel & MAC proficient

Copywriting: Business and marketing plans, media kits

Experience with team building, human resources, scheduling & payroll

Direct product sales/Telemarketing sales

WORK EXPERIENCE SUMMARY

November 2015 – July 2017 Elektrik Boutique, Delray Beach FL Store Manager

March 2015 – October 2015 Love Shack, Delray Beach FL Sales Representative

July 2014 – February 2015 Infinity Sales Group, Boca Raton FL Sales Representative

February 2014 – May 2014 Miami Recording Studio, Miami FL Manager

November 2013 – January 2014 Click Heat, Minneapolis, MN Brand Representative

June 2012 – June 2013 Urban Outfitters, Miami FL Department Manager

January 2011 – April 2012 MOMM Organization Executive Program Director,

Morris Group Corp., Miami, FL Event Coordinator

September 2010 – January 2011 Miami Advertising Company, Miami, FL Account Director

August 2009- August 2010 Steve Madden Shoes, Miami, FL Assistant Manager

August 2007 – March 2009 Abercrombie & Fitch, Syracuse, NY Store Manager

June 2007 – July 2007 Inneventive, London, UK Corporate Event Management, Intern

December 1999 – May 2007 Wegman’s Grocery, Auburn, NY Cashier

PROFESSIONAL WORK EXPERIENCE AND LEADERSHIP

MOMM Organization – Miami, FL Program Director

Public Relations: Press release composition and distribution to media and event subscribers reaching 28,000+ people weekly

- Development of print ad content displayed in Ocean Drive Magazine and Joonbug.com

- Content writer for daily Facebook and Twitter posts – Social media director / liaison / manager

Event Coordination: Established and organized event details based on client needs

- Communication between venue management and client

- Hiring of promotional team, Entertainment / DJ booking

- Creative marketing for event

- Event manager / host

Sponsorship: Development of Corporate Sponsorship Packages catered to specific non-for-profit events.

Michele B. Oster Resume, Page 2 Phone: 305-***-****, E-mail: ac2gog@r.postjobfree.com

Office/Administrative resources manager: Customer Service, account management

- Assisted in content writing of company background information, business plans and press kits

- Meeting management, scheduling

Morris Group Corp. – Miami, FL Executive Administration

Artist Management: Event bookings, DJ placements

Event Hosting: VIP Hosting for RX Ventures pool party at The Gansevoort Hotel

Operations Management:

- Accounting, invoicing

- Meeting management, scheduling

- Promotional team management, intern management

Event Management: Weekly pre-party events at the following venues (Miami Beach, FL):

The Shore Club, The Well at the Forge, Dream Hotel High-bar; Club opening Marketing Team for Vice Lounge and Cafe

Miami Advertising Company – Miami, FL Account Director

Management: Office management, human resources, pay roll and scheduling

- Establish and maintain client relations and accounts

- Management of Street Ambassador Concierge team, Sales team

Advertisement Sales: Business-to-Business Sales, Telemarketing

- Largest sale / client contract: $1,200.00 contract with Magic City Casino in Miami, Florida

Steve Madden - Miami, FL Assistant Manager

Management: Customer service, store operations, inventory management, visual merchandising

Sales: Weekly personal sales report - $5,000 average

Abercrombie & Fitch - Syracuse, NY Store Manager Management: Customer service, store operations, people management, (Manager training, interviewing, quarterly reviews) inventory management, visual merchandising

Human Resources: Interviewing and hiring, motivating management team and staff while protecting the brand and driving sales against last year’s business

Inneventive Corporate Event Management - London, UK Intern

Event Planning & Management: Assist event managers to secure venue, accepted and organized event requests, venue preparation, hostess, bartender, assisted in breakdown of venue after hours

Database management: Update client contact information in company database system

Client communication: Contact clients for updated contact and company information; handled event inquiries on the phone

Public Relations: Organize Company media plan for sending press releases to magazines

EDUCATION

State University of New York at Oswego

Oswego, New York

Bachelor’s Degree: Public relations, concentration in Marketing

Minor: Arts Management

Membership: Sister of Phi Sigma Sigma, Philanthropic National Organization



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