Administrative Assistant Accounts Receivable

DAWN ANDERSON Manassas, VA c571-***-**** *********@*****.***

SUMMARY Dedicated and customer-focused Administrative/Billing Assistant professional offering significant experience in specific areas to include accounts receivable/administrative assistant. Executive support to President, VP and CFO and other Senior Executives. Friendly outgoing and high energy professional looking for opportunities to learn and grow in a fast paced multifaceted environment. Have worked in various arenas to include: Non Profit, IT and Government Contractors.

SOFTWARE APPLICATIONS

MS Office to include Word, Excel, PowerPoint, Access and Outlook

WordPerfect, Deltek CostPoint, Great Plains, Quickbooks, Navision 4.2, Act 4.0, PeopleSoft, Visio and Adobe Acrobat

EXPERIENCE

3/2014 to Present - Administrative/Accounts Receivable Specialist, Dons Johns Gainesville, VA

Maintain conference rooms and calendar for CFO and staff of 50.

Coordinate all aspects of travel arrangements to include, air, hotel and car.

Prepare professional communications documents to include letters,

memos in word and presentations in PowerPoint and emails.

Log into call center to answer customer service calls pertaining to Units, Trailers not be serviced or when they will be delivered to construction sites, county sites, government sites and or for private events.

Interact with customers via phone to process credit card payments.

Assist customers in solving complex billing issues via phone and email.

Process checks payments from lockbox and wire transfers In ServMan.

Verify and post check batches in ServMan to general ledger.

Scan and track check payments received from Genes Johns into Excel.

Contact B2B customers who are over 60 to 90 days past due for payment.

If no resolution can be reached send customers to collections.

Prepare monthly invoices and statements in ServMan.

Enter government invoices into Wide Area Workflow (WAWF).

Greet visitors in a professional courteous manner, direct clients to register

and provide visitor badge and notify appropriate individual.

Back up receptionist answer incoming calls and route.

Track incoming packages, open, sort mail, date stamp and distribute.

Cater luncheons and set up meetings for special events.

3/2013 to 3/2014 - Billing Specialist, DCI – Washington D.C.

Input invoices into Washington Gas System/WMIS to draft payments

Process and enter up to 100 invoices per week into Deltek Costpoint.

Match tickets to vendor invoices and input into Deltek Costpoint.

Maintain confidential vendor files.

Efficiently maintain accounts payable function, files and database.

Obtain approvals and enter data for AP transactions.

Verify approval on all invoices and check requests.

Timely coding of all company invoices against chart of accounts.

Reconcile general ledger accounts associated with A/P on a monthly basis.

4/2/11 to 10/2012 - Accounting/Administrative Assistant Strayer University – Reston, VA

Answer new student inquiries for register/transcript department.

Scan transcripts into Hershey System using OCR.

Process checks requests through Great Plains.

Track student information for transcripts requests in Excel to include; campus codes, check No, transfer school, name of student, cost of transfer and student ID for Accounting Dept.

Open, sort, date stamp and distribute mail.

Prepare outgoing transcripts to be sent via UPS and Federal Express.

03/2002 to 11/2009 - Sr. Account Customer Representative, ARIN – Chantilly, VA

Responsible for billing new registrations, (ISP) anniversary invoices. (ASN) monthly maintenance invoices and initial processing of Registration Service Agreements.

Generate daily and monthly invoices to be sent via email.

Set up new customers in Navision.

Handle all aspects of accounts receivable transactions to include processing checks from lockbox, credit card transactions and post to general ledger in Navision.

Take calls in the Financial Service Dept. help desk phone queue and answer emails in the Remedy Ticket System pertaining to invoice and credit card payments.

Troubleshoot complex billing questions and note customers’ accounts.

Help maintain calendar for Accounting Department and staff of 50.

Coordinate all aspects of travel arrangements for CFO and staff.

Attend biannually meetings held within the United States, Canada and the Caribbean.

Maintain front desk, register attendees, create name badges and process credit card payments.

09/1998 to 5/2001 - Administrative Assistant, NetBase Corporation – Chantilly, VA

Answer all incoming calls and transfer to various departments.

Draft, proofread and edit letters, memos and presentations for President, VP and staff of 50.

Coordinate all aspects of travel arrangements to include, air fare, car and hotel.

Maintain front desk and department calendar for President and VP.

Cater and setup lunches for client meetings.

Maintain office printers, fax machines and copiers.

Copy timesheet demo presentations utilizing CD Creator for President.

Prepare marketing materials and NetBase Booth to be shipped via Federal Express to various trade shows throughout the United States.

Prepare expense reports in Deltek.

1/1993 to 5/1998 - Receptionist/Administrative Assistant – Aviation Technology System – Manassas, VA

Answer incoming calls and transfer to various departments.

Open incoming mail, date stamp and distribute.

Order office and kitchen supplies.

Cater and setup lunches for client meetings.

Coordinate all aspects of travel arrangements for President, VP and staff of 50.

Prepare proposals, RFPS in WordPerfect and MS Word to include resumes, graphics and technical documentation.

Prepare expense reports in Deltek.

6/1986 – 12/1992 - Receptionist/Word Processor, National Council on Radiation Protection and Measurements - Bethesda, MD

Answer incoming calls and transfer to various departments.

Transcribe letters and memos via Dictaphone for Executive Director and other staff scientists.

Prepare scientific reports containing graphs and technical statistics.

Open incoming mail, date stamp and distribute.

Order office and kitchen supplies.

Cater and setup lunches for scientific meetings.

Coordinate all aspects of travel arrangements for Executive Director, Doctors and scientists.

Prepare scientific reports to be mailed via UPS to members of the scientific community.

TECHNICAL SUMMARY

accounts payable, accounts receivable, Book keeping, general ledger coding, Dictaphone, special events, expense reports, graphics, help desk, marketing materials, copiers, printers, fax machines, presentations, proposals, RFP’s, publications,scientific technical documentation,

receptionist, administrative assistant, meetings and travel arrangements.

EDUCATION AND TRAINING

NOVA – Manassas, VA – Certifications: Fundamentals Bookkeeping June 2010

NOVA - Manassas, VA – Business Administration – Enrolling Fall of 2017 – working towards bachelor’s degree

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