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Customer Service Sales

Location:
Saint Joseph, MI
Posted:
September 25, 2017

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Resume:

Education

Siena Heights University, Benton Harbor, Michigan

Bachelor of Applied Science, Industrial Technology Management - December 2014

The Robert B. Miller College, Battle Creek, Michigan

Bachelor of Science, Business Administration (4.0 GPA in Accounting – degree not finished due to relocation) 2009

Kellogg Community College, Battle Creek, Michigan

Associate of Applied Science, Industrial Electricity / Electronics - May 2004

Certificate of Industrial Electricity / Electronics

Honors in Business and Technical Communication

Skills

Proficient with SAP, PSM, Windchill, P2P/GS3 Proficient with SMARTSHEET

Proficient in Microsoft Office (WORD, EXCEL) Time management and prioritizing

Capital Calendar Management New Model Planning (NMP)

Quality Control Management Financial and Budget tracking

UL Specifications OpEx Fundamentals Certified

KANBAN / KAIZEN / ANDON / 5S Accounting

Forecasting and Target Costing Event and Build Coordinator

Business and Technical Communication-with Honors

Work Experience

Planner / Project Analyst for DR06N-N29 Whirlpool MEGA Project January 2017 - Present

- Project Analyst – Commercial Fabric Care Model Line/Planner March 2015 – December 2016

Whirlpool - Saint Joseph, Michigan

Send out weekly and monthly statements to show how multiple projects are tracking by forecast and accrual expenses

Manage travel and build expenses to track of activities and to keep aligned to budget

Work closely with Project Managers to keep projects on schedule and within budget

Identify team members accountable and delegate responsibilities

Create varying spreadsheets to track work being done

Project Analyst/Planer for Whirlpool Imperial $5 million MEGA project, with projected Net Sales of $24.8 million steady state incremental volume over three years and 33.4 thousand incremental unit volume

Manage all faucets of BILL OF MATERIALS; Sales Models, Engineering Models, COM’s & UNQ’s, Individual parts, tracking and managing over 573 individual parts/SKU’s

Manage the structure BOM of 54 Models (37 Dryer and 17 Washer Model BOMs)

Identified Literature opportunities for improvement for cost and quality, reducing the redundancy and saving Whirlpool a total annual savings of $43,106

Manage and maintain SAP for all Commercial top load washers and DOTT dryers

Update Cost Delta monthly for each Subsystem of Commercial Washers and Dryers, tracking and communicating the incremental details

Work directly with suppliers, venders, customers, to ensure projects remained on schedule

Prepare purchase requisitions, process invoices, and prepare accruals

Review construction of projects and recommend alterations and improvements

Assist with risk analysis and mitigation activities

Implement and maintain system forms, procedures and policies per company guidelines

Collaborate and develop plans for Mini-Builds with Engineers and manufacturing divisions

Conduct and Manage weekly Capital Calendar, keeping Managers and Engineers engaged to ensure data is up-to-date and costs forecasting is retained

Manage literature meetings for code compliance and new model planning

- Senior Technician - Commercial Fabric Care Product Development February 2014 – March 2015

- Senior Technician - Refrigeration Advanced Development December 2012 - February 2014

- Senior Technician - Commercial F. C. Reliability and Product Approval April 2011 - December 2012

- Senior Technician - Fabric Care Reliability April 2009 – April 2011

Whirlpool - Saint Joseph, Michigan

Work Experience - continued

Developed specialized tools to assist technicians through Lean initiatives that improved work time

Critical thinking for Advanced Development creations and modifications

Conduct tests using design validation engineering prototype components and parts

Create designs and modifications based on Engineering Pro E tools and verbal direction

Organize data and meet with engineers to ensure best test results

Compile accurate and detailed technical reports with procedures, observations, and results

Monitor and maintain washer and dryer units through accelerated life test studies

Utilized engineering specifications to test multi-load commercial products

Kept laboratory and work areas clean utilizing 5S standards

Engineer Laboratory Technician August 2005 - September 2008

ALCOA - Engineered Plastic Components - Mattawan, Michigan

Managed and supervised other engineers and technicians, delegating responsibilities accordingly

Performed setup and test duties to ensure performance was tested and measured properly

Followed all applicable procedures and calibration mandates

Tests done for electrical components in vehicles include; accelerated life, power dissipation, salt fog, max current capabilities, current inrush, dry circuit, fuse blow, failure mode, forced failure, and torque tests

Supported and promoted environmental health and safety improvements

Conducted cleaning and Calibration duties on equipment, chambers, and tools

Kept test setups and work area neat and clean to 5S standards

Compiled accurate and detailed technical reports with procedures, acceptance criteria, observations, and results

Reported product performance and conformance to engineering and/or design specifications

Supervisor Electrical Inspector September 2004 - April 2005

Vanguard Industries

Colon, Michigan

Lead Inspector / Supervisor of rough and finished electrical installations

Trained new employees and temporary personnel

Redesigned electrical wire paths for improved function and work time

Tested equipment and Troubleshoot any technical problems

Wired and installed power distribution converters

Installed 10-2, 12-2, and 14-2 wires into travel trailers for 110V power

Read schematics

Reviewed and revised projects and blueprints

Customer Service – Electrical and Flooring February 2004 - September 2004

Lowe’s Home Improvement - Battle Creek, Michigan

Department Customer Service Representative

Inventory, down stock, and special order sales

CNC Operator / Metal Fabrication Department Leader May 2001- April 2002

Pro-Co Sound - Kalamazoo, Michigan

Second in charge of Metal fabrication

CNC Operator

Lazier and standard engraver

Machine set up

Auto Cad

Inventory

Drawings transferred into machine coding

Metal cutting, painting, and punch press

Shipping and receiving



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