Amy Christiansen

**** * *** ****** ** Phoenix, AZ 85085

480-***-**** ac2gju@r.postjobfree.com

Performance Summary

Accomplished sales professional experienced in account growth and management in highly competitive markets. Strong communication and negotiation skills with proven ability to develop mutually beneficial business contracts, generate repeat and referral business. Strong relationship builder with a competitive spirit. Have a strong “hunter” mentality. Experience in creating and managing project plans, understanding the scope, budget and time allocated to the project. Directed successful rollouts of software and services for clients such as McKesson, Quadramed, PICIS, and CPSI/Evident.

Professional Skills

Project Management

Calendar Keeping

Sales

Marketing

Contract Negotiation

Subject Matter Expert

Travel Arrangements

Documentation

Relationship Builder

Account Management

Member of NAPSRx

Prospecting/Telemarketing

Performance Highlights

• Promoted to VP of Sales within 2 months, increased monthly profit by 56%

• Spearheaded company’s foray into new market niche, increased profit by 18%

• Consistently achieved monthly & quarterly goals between 15-45% over expected volume

• Exceeded quarterly metric goals by 165% - 181%

• Grew business from 2 live sites to more than 265 in 9 months

• Increased revenue from $250k annually to more than $6.5M annually

• Achieved voluntary turnover rate of 0% in my department, Best in Company Award

Professional Experience

Chick-fil-A, Scottsdale, AZ 11/2016 – Present

Marketing & Catering Assistant Director

• Increased sales by 35% in 4 months, through increased marketing & improved customer communication

• Coordinate both public and private events for companies and individual clients

• Conduct site visits with prospective clients

• Develop catering programs to fit individual needs

• Provide market trends, customer research and community events to Director

• Respond to complaints and suggestions efficiently

• Manage all social media and telemarketing efforts

• Oversee all aspects of sales & catering operations including marketing, client relations and staffing

DrFirst, Inc Mesa, AZ 1/2012 – 9/2016

Project Account Manager

• Acted as primary client liaison to lead multiple project simultaneously

• Responsible for creating and managing overall project plans from kick-off to launch

• Accountable for achieving all defined project objectives within scope, time and budget

• Expertise in risk management and escalations when needed

• Monitored and reported on progress and recommended solutions

• Coordinated with cross-functional teams to reach project goals

• Proven ability to increase utilization

• Consulted potential customers on solutions to improve clinical outcomes for patients

• Developed and maintained dashboards, ran strategic and operational reports

• SME of healthcare services, regulatory requirements, clinical data and sales management

• Consulted clients on web and mobile applications, and various types of integrations

• Performed client presentations and value propositions, solution and service offerings

• Created and implemented company-wide documentation

DataSphere Technologies, Tempe, AZ 8/2011 – 12/2011

Account Executive

• Online media sales that specializes in hyper local advertising

• Called on businesses across the US to market themselves with various TV News stations

• Received Quota Buster Award for meeting 111% of goal

University of Phoenix, Tempe, AZ 1/2010 – 7/2011

Finance Advisor

• Provided general financial responsibilities at the campus level in a call center atmosphere

• Assisted other campus personnel and online students in the financial aid processes, ensuring all procedures followed state and federal regulations

• Assisted in gathering all verification documents and transcripts for loans, grants and scholarships

• Consulted on financial aid needs while coaching on responsible borrowing

• Successfully managed over 500 students while consistently meeting performance goals

• Received various Awards: Lowest Receivables for the Quarter, Peer Awards, Always Answering my Phone Award, etc.

Surety Placement Services, Scottsdale, AZ 7/2006 – 1/2009

Vice President of Sales

• Responsible for regional sales of surety bonds for both direct customers and insurance agencies

• Consistently increased sales, revenues and market share for the west region

• Delivered immediate quotes that resulted in sustainable sales results

• Managed team of six Producers, including assisting in closing sales

• Extensive Underwriting

• Built customer base from zero to over 5000 in 1.5 years, cold calling

• Coordinated with various surety companies to meet production goals

• Recognized by customers for “extraordinary” customer service through direct communication with Upper Management

Teakwoods Bar & Grill, Scottsdale, AZ 7/2000 – 7/2006

Manager

• Performed a wide variety of functions in a high-volume sports bar and restaurant

• Managed bar and restaurant staff of twenty employees with emphasis on customer service, business development, workflow management, up selling, and building customer relationships

• Managed inventory, ordering of supplies and products

• Staff training and development

• Processed daily, monthly and year-end reports

• Organized all promotions, including the annual charity golf tournament

Education

Bachelor of Science in Business Management 2007

University of Phoenix, Phoenix, AZ

Graduate of NAPSRx Pharmacology/Pharmaceutical Sales Training Program CNPR Number: 636052017

Technological Skills

• MS Office: Word, Excel, PowerPoint, Outlook

• CRM: Salesforce, NetSuite

• Oracle, PeopleSoft, Smartsheet’s, Insight, SharePoint, File Cloud, Confluence, JIRA, Knowledge Tree, EchoSign

“Success is not final, failure is not fatal: it is the courage to continue that counts.”

Winston Churchill

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