Nancy J. Kloiber

E-mail: ac2giq@r.postjobfree.com

734-***-****

P R O F E S S I O N A L S U M M A R Y

Dynamic and dedicated business professional with vast experience and proven track record in management, marketing, business development, and project management. Experience includes extensive liaison skills with management, sales teams, personnel, clients and vendors in fast paced environments. Consistently successful in exceeding objectives, improving quality, solidifying loyalty, and maximizing profitability.

A R E A S O F E X P E R T I S E

Marketing/Business Development Human Resources

Client/Account Selling Problem Resolution

Customer Service Purchasing/Contract Negotiations

Management:

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Assured effective team effort to exceed revenue and customer service goals. Achieved double digit growth year over year.

Accountable for department budget of $1,000,000 including auditing over $650,000. Ongoing contract negotiations and renewals led to 15-20% yearly savings.

Managed voice budgeting, forecasting, infrastructure development, needs assessment, specification requirements, and supervising work at 4 campus’s supporting 2200 users.

Responsible for staff requirements, interviews, new hire process and training of new employees.

Manage staff and operations to ensure profitability and exceptional customer service.

Responsible for employee development, accountability, and corrective action programs.

Effectively monitor/maintain expenses, including accounts payable and receivable. Maintained less than 2% A/R over revenue.

Set office/customer policy and procedures including accountability.

Ensured franchise compliance with all DOT regulations and FMCSA guidelines.

Demonstrated ability to lead by example to motivate, develop, and direct people.

Marketing/Business Development:

Development and execution of company sales and marketing plan.

Growing company brand throughout market territory; winner of 2015 Market Share Award.

Participated in regular networking and marketing efforts with senior living facilities, apartment properties, realtors and mortgage brokers; discussing with each their needs, and how we can help each other.

Development of business pricing model and tariff filing, lead to 36% increase in inter-state moves, year over year.

Researched and identified potential advertising opportunities based on marketing budget. Negotiated those contracts when applicable.

Represented company at industry networking and community events, engaging in conversations with professional contacts to further promote brand and business.

Performed regular follow-up with referral sources at their places of business, and kept detailed records of all contacts.

Planned and attended trade show events to further grow brand.

Customer Service/Sales:

Partnered with customers to understand their business needs, issues, strategies and priorities to deliver a value-adding business solution.

Secured meetings with C-level executives at Fortune 1000 Companies.

Generated new business and consistently exceeded monthly sales quotas. Recognized as a top producer nationally.

Project Management skills, including conducting needs assessment, proposing solutions, securing customer sign-off, processing orders, coordinating installation, and training users.

Managed and monitored the installation process of sold business both within the company and at the customer/vendor level including expedites when necessary.

Developed, researched and presented formal presentations to senior level management and other end users.

Consistently met project/quote deadlines for customer requests.

Delivered prompt follow-up to customer inquiries and kept accurate records on daily activities and results.

C A R E E R H I S T O R Y

1/13 to 3/17 Two Men and a Truck General Manager

1/11 to 1/13 Competition Graphics Customer Service/Account Mgmnt

8/08 to 12/10 Telecommunications Consultant NJK Enterprises

4/07 to 7/08 Qwest Communications Senior Account Executive

10/06 to 4/07 Final Touch Jewelry Account Representative

8/05 to 8/06 BullsEye Telecom National Account Manager

5/03 to 8/05 Smart Office Systems Facility Specialist

1/99 to 10/02 Focal Communications Senior Account Manager

7/93 to 12/98 University of Detroit Mercy Director of

Telecommunications

E D U C A T I O N

Northwood University, Midland, Michigan

Bachelors in Business Administration. Major: Marketing. Minors: Accounting, Social Sciences.

A D D I T I O N A L T R A I N I N G & A C T I V I T I E S

Served as Secretary (Executive Board) - Chamber of St. Mathews – Received Recruiter of Year 2016

Graduate of Focus Louisville, Leadership Louisville Center

Walsh College Project Management Certification Prep Class

Dale Carnegie Sales Training Graduate

D.E.I. Sales Training

Former Independent cabi Fashion Consultant

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