Amanda Ziese

**** ** * ****** * Bentonville, Arkansas 72712

PHONE: 479-***-**** * EMAIL: ac2gia@r.postjobfree.com SUMMARY OF QUALIFICATIONS

* ***** ** ********** **********, implementing, and managing projects with time and budget constraints.

Ability to influence and communicate with others to drive and deliver results.

Adaptability to learn and meet the needs of new roles and challenges.

Ability to take initiative, anticipate needs and exercise independent/sound judgment

High level of passion for business/culture

WORK EXPERIENCE

Infinity Product Group Rogers, AR Mar 2012 – Present Office Manager/Executive Assistant

Manage schedules, organized office functions, and oversee daily operations to support 22 employees with task such but not limited too.

• Supervise employee attendance and payroll (ADP).

• Scheduled and coordinate meetings, appointments and travel arrangements for all employees.

• Oversee travel and expense reports for all departments.

• Review and implement the company's health and safety policy.

• Manage HR responsibilities such as conflict resolutions between staff and Implement staff training.

Serve as the go-to-person regarding any administrative and operations relates functions.

Slashed office expenditures by $5K by implementing inventory control and standardizing ordering procedures

Answer incoming calls (avg. 50/day) resolving issues with our companies customers.

Research all client billing including discrepancies, and act accordingly, consistently attaining to 98%+ customer satisfaction including but not limited to

• Reconcile invoices and chargebacks from various customers (Walmart, Dollar General, and Target).

• Process all invoices for payment approval and enter into Apprise for payment.

• Prepare and send domestic and international wires for payment weekly. With a growing, Oversee a US company law requirements I have also with stepped label & up licenses in order that to differ fill a gap by state. with our client customer service needs that surfaced due to growing sales.

Account Coordinator & Customer Support

Primary contact for stores that need support with returns, orders, and execution of products.

Create citations of customer interactions, process customer accounts and file documents.

Maintain customer email box and remedy all requests within 24 hours.

Communicate all actionable needs with the national account managers to ensure customer satisfaction.

Collaborate with IT and logistics departments to troubleshoot system malfunctions and shipping issues Walmart Inc. Bentonville, AR Oct 2010- Mar 2012

Workflow Coordinator

Opened mail from various invoice P.O. boxes (HVAC, Facilities Maintenance, Construction, Optical, Equipment Services, etc.)

Made sure all invoices had an invoice number, invoice total, purchase order number, and vendor number. If any invoice was missing any of these four things, I would have to research and find them using SAP and/or HOST.

Bundle batches of prepped invoices and passed them onto the Imaging department.

Managed various invoice email accounts and processed them through web ops for payment.

Sorted and categorized legal garnishment paperwork for payroll deduction. SKILL QUALIFICATION

Proficient use of:

Microsoft Word Microsoft PowerPoint Microsoft Project Apprise Software

Microsoft Excel Microsoft Outlook Microsoft Project Retail Link EDUCATION

Northwest Arkansas Community College, Bentonville, AR

Associates Degree of Business Management, December 2019