Customer Service Representative

L. DeShay Parks

501-***-**** ac2gg6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS: Proactive Customer service advocate, Medical and Administrative Assistant highly organized and able to work with minimal supervision; has a keen attention to detail and quality. Able to effectively communicate with management, executives, and customers as needed. Possesses a high level of learning desire and adaptability.

EDUCATION

Remington College

X-ray Technician

May 2012

Southeast College of Technology

Medical Assistant

August 2002

Pulaski Technical College

Medical Transcription

May 1999

EMPLOYMENT HISTORY

Conifer CHI St. Vincent Hospital

Patient Access Rep II

Little Rock, Arkansas

June 2017- September 2017

Answers phones promptly and courteously

Register patients

Answers patient questions

Works one on one with billing agency to actively collect past due balances

File all correspondence in patient record

Researches patient problems and complaints for causes and solutions

Baptist health hospital

Patient Rep I

North Little Rock, Arkansas

December 2016- April 2017

Refer patients to appropriate health care services or resources.

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Explain policies, procedures, or services to patients using medical or administrative knowledge

Verizon Wireless Call Center

Customer Service Representative

Little Rock, Arkansas

July 2015 – Nov 2016

Answered customer and client requests and inquiries concerning services, products, billing, equipment, claims, and reported problems

Worked in one or multiple queues over various customer contact channels

Improved customer retention through programs and service

Maintained a working knowledge of all company products, services, and promotions

Utilized operational systems to process the purchases of Verizon products and services; collections, payments for wireless bills, and accessories

Responsible for credit/inbound and outbound collections, activations, customer service,

E-services, revenue, fraud, and business and technical/roaming support inquiries

Arkansas Department of Finance and Administration

DFA Service Representative

Little Rock, Arkansas

December 2010 – July 2015

•Responsible for examining evidentiary records, contracts, tax returns, and child support case management activities

•Assist with customer service support

•Handle court ordered documents

•Works in one or more queues, answering multiple phone lines

•Faxes, files, and reinstates driving privileges.

Arkansas Department of Health

Administrative Specialist II Division of Vital Records

Little Rock, Arkansas March 2010 –December 2010

•Supported centralized operations involving quality assurance in the Arkansas Department of Health’s Vital Records Division

•Facilitated, tracked, and monitored birth, death, and marriage certificates

•Provided data entry and data maintenance into the vital records system

•Provided quality according to the division’s standards

•Produced program reports

•Filed, faxed, and maintained multiple lines

Air Wisconsin/United Airlines

Passenger Service Agent

Little Rock, Arkansas

January 2010 – November 2010

•Provided frontline customer service to passengers, working directly with ticket purchases, passenger check-in, and flight boarding involving the use of the computer based reservation program

•Ensured accuracy with flight and company details

•Assisted with baggage tagging and bagging claim reports

•Maintained knowledge of all flight times

•Served as the liaison for airlines, customer service representatives, and ground handlers

•Complied with the company’s standards

•Assisted with various governmental agency requirements

AT&T Call Center

Customer Service Representative

Little Rock, Arkansas

March 2008 – September 2008

•Answered customer and client requests and inquiries concerning services, products, billing, equipment, claims, and reported problems

•Worked in one or multiple queues over various customer contact channels

•Improved customer retention through programs and service

•Maintained a working knowledge of all company products, services, and promotions

•Utilized operational systems to process the purchases of AT&T products and services; collections, payments for wireless bills, and accessories

•Responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, and business and technical/roaming support inquiries

SKILLS

Self-directed with the ability to work with little supervision

Experienced with Microsoft Office, Word, Excel, Access, PowerPoint, and Outlook, EPIC, STAR, and Cerner.

Ability to plan, organize, and prioritize daily activities and multiple projects

Strong telephone and customer service skills

Scheduling, filing, faxing, data entry, typing up to 45 wpm

Phlebotomy, Medical Terminology, EKG, and x-ray

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