CURRICULUM VITAE

Omar Khaled Salah

Phone Number: 832-***-****

E-mail: ac2gfj@r.postjobfree.com

Experience in Quality Analysis/Customer service/ Logistics/Project management/Architecture and Civil Engineering

FC Insurance services: IT Support & Designer Nov 2016 to September 2017. Houston, Texas. Built and continue to manage the company website; composed all written content, photographed all featured photos, and created all four “Get- A- Quote” applications. Created the company logo and designed all marketing materials (e.g. postcards, business cards, window decals, banners, door hangers) using the Adobe Creative Suite. Accenture: Data Quality Analyst. June 2015 to November 2016 Warsaw, Poland.

-Deliver timely daily monthly client reports Assist in designing insightful report views.

-Help define next generation reporting tools and processes.

- Ensure the quality of the project does not drop below contractual requirements and assesses quality of all analysts on the project.

- Complete the required number of quality assurance audits and reports to the management team identified error trends on a daily basis.

-Collaborate with Operations and client teams on weekly basis to ensure consistent quality assurance across board.

-Seek opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.

- Develop and maintain knowledge base of customer specific business processes and an understanding of customer Service Level Agreements

(SLAs) and key performance requirements

-May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. Emerging Media UK: Senior Telesales. January 2013 to August 2013 Cairo, Egypt.

-Dial leads (UK resident customers) and obtain sales with a target of 5 SPD (sales per day).

-Update excels sheets and listen to agents’ calls and coach people to ensure the team is operating at maximum efficiency.

-Co-team leader (Ensure team is dialing, getting sales, motivating employees, supporting them if needed, and reporting to Team Leader through E-mail target of the day)

A-T Chems: Logistics Assistant Trainee. (June 2012 to September 2013), (June 2014 to September 2014) Cairo, Egypt.

-Receive instructions from the Logistics Manager for affecting new shipments.

-Fill Purchase Order form and send to the Supplier.

-Ensure all payments are processed in time as per the agreement between the Supplier and the Customer.

-Receive the Performa Invoice from the Supplier to get the company’s approval.

-Contact Several Shipping Line to negotiating/buy Freight Rates to get the best.

-Obtain the tentative shipping date from the Shipping Line and inform the Customer with the same.

-Send the Shipping Instructions to the Supplier to instruct the Shipping Line for the Issuance of the Bill of Lading “B/L”.

-Receive the draft of the Bill of Lading “B/L” for reviewing and send our confirmation or corrections if any to the Supplier. AIESEC Egypt: Project Manager January 2011 to December 2012 Cairo, Egypt. Position: January 2011 to September 2011, A member in “Think Green” project.

-Raise job opportunities in NGOs related to environment.

-Manage to find exchange participants “EPs” willing to work in those NGOs from all over the world. Position: January 2012 to June 2012, Project manager of “Think Green” project.

-Search and find NGOs related to environment with interesting projects related to youth.

-Maintain good relationship between all of the EPs and the NGOs. Position: June 2012 to December 2012 Reception and Servicing coordinator (Project manager).

-Set financial budget plans to the amount of interns and projects.

-Find accommodations to all the interns coming to all the incoming projects (~180 interns from June to August).

-Set airport pickups and Ensure safety of interns and an extraordinary in the country that includes: (Trips, Sightseeing, Oriental experience). Orascom Construction: Civil Engineering/Architecture Engineering Trainee (June 2010 to September 2010).

-Oversaw Cairo American College extension project. Computer Skills:

-MS Windows.

-MS Office.

-Autocad/Archicad.

-Photoshop.

-Artlantis/3D max.

Language Skills:

- Arabic (Native)

- English (Fluent)

- Polish (Basic)

- Italian (Basic)

Personal Skills:

-Team work.

-Work well under pressure.

Education:

University education:

Politechnika Krakowska Architectural Engineering. 2013-2016 Krakow, Poland. AAST (Arab Academy of Science and Technology) Architectural Engineering & Environmental Studies. 2008-2013 Cairo, Egypt.

High School: 2006-2008 IGCSE (International general certificate of secondary education) British Council. Dubai, UAE.

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