Thomas M. Shallenberger

ac2g9e@r.postjobfree.com

https://www.linkedin.com/in/tom-shallenberger

312-***-**** - Home 708-***-****

Software and Corporate Instructor/Trainer

Proven experience as an instructor and consultant for proprietary financial software systems. Recognized by both management and clients for outstanding presentation and relationship management skills.

Needs Assessment

Training Implementation

Adult Learning Styles

Training Design & Delivery

Software Expertise

Financial Industry Experience

Project Management

User Conference Presentations

High Level Client Service

Professional Experience

OAK PARK and RIVER FOREST High School- Oak Park, Illinois 2016 - 2017

Substitute Teacher and Summer School Teacher

Substitute taught various classes

Taught Financial Literacy in Summer School

Computer Information Concepts- Chicago, Illinois 2015 - 2016

Education Training Specialist

•Conducted virtual and in person End User Training for Infinite Campus Software and Tableau Software.

NETSUITE, INC. Chicago, Illinois 2012 - 2014

Instructor

Conducted virtual and in person End User Training for NetSuite Accounting, Order Management, Accounts Receivable, Accounts Payable, Marketing Automation, Sales Force Automation, and Customer Relationship Management Software.

Created custom documentation, user guides and job aids.

Client industries included manufacturing, ecommerce, retail and publishing.

ARIBA, AN SAP Company Chicago, Illinois 2011 - 2012

Consultant

•While managing the upgrade of the Ariba Procure to Pay for Marketing Materials at Pfizer Inc. delivered sound, high quality deliverables on time and within budget. Served as the Ariba Solutions expert on application functionality and technical requirements. Applied the Ariba deployment process to meet customer needs within the realm and scope of the Statement of Work (SOW). In addition I developed the scope of work and requirements gathering, managing the client relationship, project management, and coordinating technical resources

JPMORGAN CHASE Chicago, Illinois 2008 - 2010

Implementation Manager

Led the implementation of the J.P. Morgan Order to Pay, an electronic invoice and payment system that automates purchase order delivery, invoice and payment processing, and discount management.

Successfully managed client relationships related to Order to Pay implementation projects for major corporate and non-profit customers including Nissan USA, Memorial Sloan-Kettering Cancer Center, Bristol-Meyers Squibb and CA, Inc.

OAK PARK and RIVER FOREST H.S. & QUEEN OF PEACE H.S. 2005 - 2008

High School Teacher

Taught courses including Introduction to Business, Computer Applications, Accounting, Economics, Web Design, Marketing, Consumer Education and Small Business Management.

SSA GLOBAL Chicago, Illinois 1990 - 2005

Senior Education Instructor – (1998-2005)

Successfully created and delivered training presentations to clients, effectively communicating all facets of the Infinium branded Financial Management software functionality and ensuring ease of use. Training (conducted at client locations and over the Internet) resulted in enhanced customer satisfaction and loyalty.

Presented training for financial software management products including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Currency Management.

In recognition of superior training and presentation skills, selected by management to conduct 75 minute presentations at Worldwide User Conferences 1992 through 2004 with up to 300 people as well as at Regional User Conferences 1990 through 2004.

Created and edited curriculum, user and technical training guides, release notes, instructor notes and implementation guides to provide cohesive and consistent delivery of software training information.

Application Consultant (1997-1998)

Developed an understanding of prospective customers’ critical business issues which drove their product evaluation process. Based on this review, competitively positioned the company’s (branded as Infinium) software applications, technology, and services to drive customers to purchase the company’s software.

Implementation Consultant (1990-1997)

Managed customer implementations of the company’s Infinium Financial Management Software Suite.

Using analytical, problem solving and communication skills identified problem areas and developed business solutions using both software and business solutions.

Managed ongoing concurrent responsibilities for multiple clients including project engagement, software training, implementation assistance and problem resolution.

Successfully consulted with over 100 customers on implementations in the following industries, manufacturing, healthcare, utilities, telecommunications, transportation, professional organizations, retail, service, distribution, financial services and entertainment.

Participated in development, quality assurance, curriculum development and documentation for the Financial Management product suite.

Examples of Selected client engagements include the following:

Hillshire Farm and Kahns – (Food Manufacturer with multiple plant locations)

Implemented General Ledger, Accounts Payable, Fixed Assets, Payroll and Human Resources systems within a one year implementation cycle. Directed business requirements, analysis, education, functional testing, conversion and interface design.

United Dairy Farmers – (Convenience Store Chain with 250 Units)

Implemented General Ledger and Accounts Payable systems with a six month implementation cycle. Delivered education and consulting services. Edited, reviewed and approved business requirements definition, project plan and conversion plan.

Additional client implementation projects included American Arbitration Association, Bob Evans Farms Inc, Cintas Corporation, Dominick’s Finer Foods, General Electric Canada, Harley Davidson, Inc., Plum Creek Timber Company, Quill Corporation, and Rand McNally and Company.

Promoted to this position as a result of outstanding performance as a Client Service Professional, assisting clients with software questions and service issues.

Education and Certifications

Masters of Arts, Secondary Education - Roosevelt University, Chicago, Illinois

Bachelor of Science, Business Administration - University of Dayton, Dayton, Ohio

Illinois Teaching Certificate Type 09 Secondary

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