716-***-****

Ambitious Customer Service Manager experienced with managing complex projects and driving productivity

**** ******** *****, ********, ** 14094 (H)

professional summary

improvement.

skills

Store displays

Hourly shift management

Retail merchandising experience

Quick learner

Customer-focused

Inventory management

Product stocking

Shipping and receiving background

Merchandising and displays

Trash compactor operation

Creating and running merchandising programs

Basic math skills

Written communication

Scanner operation

Weights and measures

Slicing meats and cheeses

Microsoft Office Suite

Hand truck operation

Working in coolers and freezers

Adaptability

Prioritizing

Attention to detail

Multitasking

Integrity

Strong work ethic

Managing changing priorities

Inventory control

Employee training

Team leadership

Team leadership

Documentation expertise

Scheduling knowledge

Stock management

Point of Sale systems

Accurate money handling

Decision-making skill

Strong multi-tasking

Strong multi-tasking

Meticulously detail-oriented

Dependable and reliable

work history

Patient Represenative, MA

JADY L. HAUSlER

C) 716-***-**** ac2g9c@r.postjobfree.com

Team leadership

Attention to detail

Meeting minutes

Physician billing

Business correspondence

CMS-1500 billing forms

HIPAA compliance

OSHA compliance

Patient scheduling

Quality assurance

International Classification of Diseases (ICD.9CM)

Legal/non-legal research

Legal/non-legal research

Legal correspondence preparation

Court policies and programs

Strong research skills

Active listener

Contract negotiation

Jun 2016 - Nov 2016 Oncology, Amherst, NY

Pre-certified medical and radiology procedures, surgeries and echocardiograms.

Accurately posted and sent out all medical claims.

Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and

knowledge.

Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical

documentation.

Assigned appropriate medical codes with a 100 %percent accuracy rate.

Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in

outpatient medical records.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Interacted with providers and other medical professionals regarding billing and documentation policies,

procedures and regulations.

Precisely completed appropriate claims paperwork, documentation and system entry.

Professionally and courteously verified appointment times with patients.

Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Prepared patient charts accurately and neatly for the clinic.

Prepared patient charts, pre-admissions and consent forms as necessary.

Maintained strict patient and physician confidentiality.

Precisely evaluated and verified benefits and eligibility.

Identified and resolved patient billing and payment issues.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Paralegal Apr 2001 - Jan 2017

Freelance Paralegal 1020 Ridegewood Drive

Prepared legal briefs, motions and pleadings.

Researched state statutes, decisions, legal articles, codes and documents.

Investigated facts and laws to determine causes of action and to prepare cases.

Researched bankruptcy loan files to confirm federal guideline compliance.

Conducted detailed client intakes and entered information into company database.

Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.

Conducted skip traces to obtain case participant information.

Directed and coordinated law office activity, including delivery of subpoenas.

Assistant Manager Jun 2015 - Nov 2015

Family Dollar

Promoted from Team Leader to Assistant Manager within months.

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Managed staff of 10 sales associates,3 team leaders and 3 assistant managers.

Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels.

Examined merchandise to verify that it was correctly priced and displayed.

teacher on call, Albion Central Schools.

education

Bachelor of Science: Criminal Justice/Political Science 1998

SUNY BROCKPORT 350 New Campus Drive, Brockport New York 14420

Associate of Applied Science: Criminal Justice 1995

USARNG VETERAN / Quartermaster Honorable Discharge -1994

Genesee Community College

Associate of Applied Science: Paralegal

Genesee Community College

Associate of Science: Medical Assistant

Niagara Commuunity College

certifications

Licensed Notary

Certified Phlebotomist

military

additional information

PHI THETA KAPPA Honor Society

Vice-President Criminal Justice Association -GCC -1995

President Medical Assistant Association - NCCC 2016

Deans List GCC-1995

SALUTE Honor society -2016

1 College Rd, Batavia, NY 14020

2001

1 College Road, Batavia NY 14020

2016

3111 Saunders Settlement Road, Sanborn, NY 14132

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