CURRICULUM- VITAE

Juman Amer Binmubarak

Mobile: - +91-976*******

E-mail:- ac2g64@r.postjobfree.com

OBJECTIVE: To be associated as a System Administrator/Network Administrator Seeking an opportunity in the field of Information & Technology and Computer Hardware & Networking with a progressive Organization that gives me scope to update knowledge and skills in accordance with the latest technologies and a part of team that dynamically works towards growth of organization and gain job satisfaction.

Professional Summary & TECHNICAL SKILLS:

Five years of experience in supporting computers and networks.

Ensuring proper update and correct resolution to the customers.

Systematic Troubleshooting approach in day to day System/network problems.

Having an excellent problem solving, time management, and communication skills.

Excellent documentation skills.

Highly skilled in troubleshooting hardware, software, LAN, WAN, WIFI and operating system issues.

Depth knowledge of branded and non-branded PCs, laptops, printers and peripherals.

Demonstrated ability to provide user support by means of remote access tool.

Proven skills in windows, Microsoft office and antivirus software.

Sound ability of employing cabling and network designs to connect devices.

Structured cabling, installation & configuration of Switch’s, Workgroup & Domain Configuration, and Installation & Configuration of TCP/IP.

Documented success in responding all enquiries and tickets in a timely manner.

Resolves Level 1 Tickets. Escalate complex and/or high priority problems to the appropriate support groups for resolution.

Building and maintaining good service relation with customers.

Delivers, tags, setup, and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Ability to handle the Net services & all Intel based PC’s

Integration/Assembly of all IBM, COMPAQ, ACER,HP Compatible PC Systems

Experience in all Intel platform product’s support services

Accessing Software and Hardware products optimizing Network performance

Maintaining, Enhancing and Administration System operations

To implement office Networking, maintenance and troubleshoot Networking problems

To handle daily issues related to Hardware such as installing, Upgrading and maintenance

Implement, manage and support Network information systems

Installation of different Software and different platforms

Implementing & Maintaining Networks, Intranets.

Installing MS Windows 98/XP/7/2000/2003 Server, Professional

Maintain and creating of Users Accounts and Group Assigning permissions

Configuring Active directory services in MS Windows 2000/2003

Configuring of creating domains in MS Windows 2000/2003

Having Good Knowledge and Experience In the Following Area:

Software : MS-Office, Open Office.

Operating Systems : Windows 2000, windows 2003, Windows XP.

System Administration : DNS, DHCP & Active Directory,

Network Administration : TCP/IP, LAN, WAN, Routing, Switching, Security.

Hardware : PC Assembling,Trouble Shooting, Network Cabling Crimping, Patch

Panel, CCTV Cabling.

Experience Particulars:

1. RENAULT Aurangabad (UNNATI VEHCLES PVT.LDT)

As a IT Executive SINCE 21 JUNE 2016 – TILL Date

Responsibility: looking after the total activities of EDP & IT.

installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Replacing parts as required;

Providing support, including procedural documentation and relevant reports;

Following diagrams and written instructions to repair a fault or set up a system;

Supporting the roll-out of new applications;

Setting up new users' accounts and profiles and dealing with password issues;

Working continuously on a task until completion (or referral to third parties, if appropriate);

Rapidly establishing a good working relationship with customers and other professionals, such as software developers;

Testing and evaluating new technology;

Conducting electrical safety checks on computer equipment.

Installation & Troubleshooting of Hardware / Networking, Software, Anti Virus, CCTV Camera’s.

Monitoring of Firewall Device.

Installation & Maintenance of Clip tool.

DMS Punching Inquiry, Booking, Retail, Drop.

2.START COMPUTERS (Aurangabad)

As a HADWARE /Network ENGINEER SINCE 31 July 2011 – Dec 2015

Responsibility: looking after the total activities of installation and New computers, laptop’s and also the

Troubleshooting of computers in LAN & also Configuring of Broad Band Internet. & LAN

Networking. And used to install Projectors, UPS of APC.

3. ALPHANSO NETSECURE Pvt. Ltd

TECHNICAL SUPPORT ENGINEER SINCE 19 July 2010 – 31 May 2011.

Responsibility:

Installation of Server (Tower & Rack), Desktop & Workstations.

Installation of Server OS, Implementing active directory, DNS, DHCP etc.

Troubleshooting of Server & Computers.

Configuring Windows XP, Windows Vista, Windows 7, Windows 2000, Windows 2k3 Servers.

Installation of Wired & Wireless LAN setup, configuring all active components like routers switches ECT.

Also configuring Wi-Fi devices. Troubleshooting LAN problems.

Installation, implementation of Antivirus.

Troubleshooting of Antivirus related problems.

Promptly attend to customer complaints and coordinate with service coordinator by submitting the service call reports.

Also keeping track record of repeated complaints and analysis of the same.

4. SIMTECH COMPUTRONICS Pvt. Ltd (HP Authorized Service Partner)

Customer Support Engineer (L1). SINCE 23 Nov 2009 - 16 July 2010

Central Excise & Customs (Resident Engineer): To provide hardware and software support for equipments supplied under CBEC LAN/WAN project and redeployed equipment.

Responsibility:

Daily activities for call management & onsite support

Diagnosing in case of a communication failure. And establishing whether the break down has been caused by failure of patch chord, IO, Cabling, patch panel, mounting chord, switch/port, uplink chord and router or BSNL equipment.

Providing L1 support to on-site IT hardware calls.

Responding to user service requests for both HP and non-HP products supplied under CBEC LAN/WAN project and for equipment that is re-deployed.

I am working with HP call center as a technical support to diagnose and resolve problems.

Coordinating with different third party hardware vendors for call logging & resolution.

Following up for spares and replacements.

Ensuring that uptimes are met and SLAs are maintained.

Assisting in any application or software installation within the project scope.

Monitoring, Preventive & Training Activities

Monitoring and checking the health of infrastructure hardware like UPS, switches and WAN equipment.

Checking the health of LAN & Electrical cabling.

Making audits to check for any instance of tampering.

Logging and Reporting security violation and deliberate attempt to tamper or damage hardware.

Providing necessary IT Hardware training in case required (not for WAN equipment).

Maintaining local call log details and sharing the logs on daily basis with central helpdesk team.

Maintain Tracking, updating and reporting movement and changes in assets - Asset Management.

Maintaining the site stock of spares as applicable and reporting the stock to HP through Supplier Delivery Manager on periodic basis.

Preventive maintenance of the equipment as necessary from time to time.

Interaction with Nodal officer

Evaluating and discussing with nodal officer and HP/CBEC central team for the impact of change in office formation or renovation work.

Maintaining site issue log and sharing with Nodal officer for resolutions.

Maintaining IT hardware asset inventory & Spares/units stocked on the sites

Image Rollout & Change Request Activities with support of central team

Supporting central IT team for rollout out of New OS Images or upgrades.

Supporting central team for Change Request implementation.

Ensuring the latest version of system image and maintaining on every Thin Client at the site. Also replacing the image as and when new versions are issued.

Specific to 3rd Party Products-WAN:-

Monitoring WAN/ MPLS connectivity on daily basis & keeping the customer informed, as well as HP WAN team if any inconsistency is found.

Maintaining the accessories of the LAN/WAN RACKS like keys, console cables, patch cord etc.

LAN:-

Maintaining I/O or any other equipment related to LAN if it is faulty and keeping stakeholders informed and following to concern vendor.

Maintaining LAN diagram/IP allocation list. (Building & floor wise).

5. VIRGO SALES & SERVICES (Aurangabad)

System ENGINEER: SINCE 03 March 2008 – 21 Nov 2009.

As a HADWARE /Network ENGINEER looking after the total activities of installation and

New computers, laptop’s and also the troubleshooting of computers in LAN & also

Configuring of Broad Band Internet. & LAN networking.

And used to install Projectors, UPS of APC.

EDUCATIONAL QUALIFICATION:

2009 BCS, Dr. BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY, AURANGABAD.

2003 HSC, PUNE BOARD, AURANGABAD. (Higher Secondary School Certificate)

2001 SSC, PUNE BOARD, AURANGABAD. (Secondary School Certificate)

TECHNICAL QUALIFICATION

2007 MCP (Microsoft Certified Professional) MCP ID#3846137

070-290(Managing and Maintaining a Microsoft Windows Server 2003 Environment)

2010 Trend Micro Foundation Certification(TFC)

2011 Certified Sales Associate (Tata Communications)

2012 Premier Sales Associate (Tata Communications)

PROFESSIONAL TRAINING:

MCSA Training from NET metric Institute.

CCNA Training from NET metric Institute.

Personal Information:

NAME : Juman Binmubarak

FATHER’S NAME : Amer Binmubarak

DATE OF BIRTH : 7TH of July 1980

MARITAL STATUS : Married

NATIONALITY : Indian

LANGUAGES KNOWN : English, Hindi, Marathi and Urdu

PERMANENT ADDRESS : 1ST Floor, Amer Market,

Nizamuddin road, Shahganj,

Aurangabad. 431001. Maharashtra.

MOBILE : +91-976*******

DECLARATIONS:

I hereby declare that all above information is true and correct to the best of my knowledge and abilities.

In the end, I assure you Sir, that if I am selected by your reputed firm you will be convinced of my efficiency and dedication to work.

Date: Yours Sincerely

Place: Aurangabad. (Juman Amer)

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