C Office

Sharda’ N . P owell

*** * **** * ******* R oad L ugoff S C, 2 9078

***************@*****.***

803-***-****

OBJECTIVE:

-Seeking a p osition t hat w ill e nable m e t o c hallenge m y s kills a nd t alents w ith a n o pportunity f or advancement.

HIGHLIGHTS O F Q UALIFICATIONS:

-Outstanding c ustomer s ervice s kills; d iplomatic a nd p atient w ith a ll t ypes o f i ndividuals a nd organizational l evels.

-Highly o rganized, w ith g reat a ttention t o d etail a nd f ollow-through.

-Flexible; a ble a nd w illing t o l earn n ew t hings.

-Professional i n a ppearance a nd s trong w ork e thic.

-Computer s kills i nclude; M S O ffice S uite. WORK E XPERIENCE:

*KMART*

Customer S ervice/ C ashier

November 2 013 - D ecember 2 014 C amden, S C

- E nsured p roper p resentation, o rganization, s toring a nd r eplenishment o f s tock

- G ave c ustomers o utstanding s upport b y u nderstanding t heir n eeds, r ecommending t he r ight products, s ervices a nd r esolved c ustomer i ssues a s t hey a rose.

- E xecuted d aily/weekly/monthly s ales g oals

- A ssisted a s f ront e nd c ashier, p hone o perator, a nd f itting r oom a ssociate e very s hift.

*LOWE’S*

Cashier/ C ustomer S ervice

January 2 015 - O ctober 2 015

-Answer c ustomer t elephone c alls r egarding e xisting a ccounts.

-Respond t o q uestions a nd c oncerns a bout s ervice, a nd e scalate c alls a ppropriately.

-Consult w ith c ustomers t o e valuate n eeds a nd d etermine b est o ptions.

-Consistently i mprove c ustomer s atisfaction t hrough e xpert r esolution o f c onflicts, i ssues, a nd concerns.

-Organize a ll o f t he t asks d ivision a nd w orking s chedules o f c ashier.

-Responsible f or b est c ustomer s ervice

-Monitor p rocess o f f inancial r eports.

-Responsible f or t he c leanliness a nd n eatness s tore d isplay.

-Responsible f or f illing t he e mpty g oods a nd s electing t he d amaged o r e xpired g oods.

*MEDTRONIC*

Office A ssistant/Office C lerk

February 2 016- J une 2 017 C amden, S C

- M aintain s afety a nd s ecurity b y m onitoring a ll g eneral a ccess a reas a nd e nforcing p lant r ules.

-Forwards i nformation b y r eceiving a nd d istributing c ommunications; c ollecting a nd m ailing correspondence; c opying i nformation

-Maintains e quipment b y c ompleting p reventive m aintenance; c alling f or r epairs; m onitoring equipment o peration.

-Sign i n a nd o ut a ll v isitors.

-Serves c ustomers b y b acking-up r eceptionist; a nswering q uestions; f orwarding m essages; confirming c ustomer o rders; k eeping c ustomers i nformed o f o rder s tatus Updates j ob k nowledge b y p articipating i n e ducational o pportunities

-Followed s cripts t o e nsure c omplete i nformation w as g athered. EDUCATION

Lugoff E lgin H igh S chool

High S chool D iploma L ugoff, S C

Midlands T echnical C ollege ( Currently A ttending) C olumbia, S C SKILLS

I a m a g oal d riven, i ndependent, s elf-motivated l eader. I a m a n e xcellent t eam p layer w ith demonstrated

experience o f w orking c ollaboratively w ith a ll l evels o f s taff t o e nsure s uccessful i mplementation of p rojects. I

possess e xcellent i nterpersonal, w ritten, t ime m anagement, o rganization, v erbal, a nd w ritten communication s kills. I a lso h ave t he p roven a bility t o d eliver t op p erformance i n a t ask p laced before m e

with d eadlines m et.

REFERENCES

Available U pon R equest

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