Manage community well, awesome customer service, team player

Michelle D. Garrison

**** ********* ***** ******* ****, Georgia 30337 – Email: ************@*****.***

Home: 404-***-**** Cellular: 404-***-****

PROFESSIONAL EXPERIENCE

Bell Partners Inc.

2012 –Present

Assistant Community Manager – Alta Mill Apartments

Assist with managing community of 436 apartments

Responsible for various daily and month-end reports including posting rents, collecting delinquencies, evictions, and lease renewals

Prepare monthly Pre-Close & Close Out with delinquency under 3%

Assist in the inspections of vacant apartments and follow-up to ensure home is turned in a timely manner

Physically walk and inspect community through-out the week to address issues

Assists with leasing duties, which include showing apartment homes and preparing leases and renewals. Responsible for leasing, marketing and maintaining positive resident relationships, by providing information about the apartments and the community to the prospective residents and scheduling visits to the community.

Assist with monthly resident functions such as Pool Parties, Back-to-school parties, Spring fling & Renewal parties

Ensure the efficient operation of the community under the direction of the Community Manager

Coordinate the application review for each lease including credit and income verifications

Columbia Residential

2011 - 2012

Assistant Community Manager - Park Commons Apartments – Senior Community

Assist with managing community of 332 residents

Process bi-weekly payroll; process mid-month reports; process monthly close-out

Process monthly invoices. Interact with vendors as needed

Assist Leasing Staff as needed, approval renewal files and sign off on leasing commissions

Prepare weekly WAR Report to send to investor with occupancy and traffic update

Post rent daily, address delinquency and file eviction as required

Conduct quarterly inspections of homes with Atlanta Housing Authority

Prepare flyers for monthly newsletters, follow all Fair Housing standards with, managed wait-list

Assist with resident functions such as Screen on the Green, Jazz at the Pool and the City of Atlanta Mayor’s Ball

Condominium Concepts Management

2007 – 2011

Assistant Property Manager – Paces 325 Condominiums

Work directly with Community Manager and current HOA Board

Provide excellent service to all residents, prospects and visitors to the community

Collected monthly HOA fees and sent out delinquency notices

Effectively followed procedures in accordance with budget guidelines

Conduct outside marketing activities in order to position our community as top choice in the Buckhead area

Oversaw housekeeping staff, groundskeeper and landscapers

Sentry Management

2004 - 2007

On-Site Property Manager – Art Foundry Condominiums

Work with the Sales Team directly as the Closing Coordinator to ensure closing day was successful

Work directly with the HOA Board once they reached 85% occupancy ownership

Oversee landscaper, janitorial staff and security working on the property

Conduct daily property inspections

Send weekly update emails to resident’s regarding property

Coordinate resident socials and homeowner association meetings

Receive all incoming packages and inform residents to pick up

Assist board and association to start neighborhood watch program

View cameras daily and notified City of Atlanta Police and Board when incidents occurred

Meet with Atlantic Station security and other managers once a month to discuss neighborhood issues Responsible for leasing, marketing and maintaining positive resident relationships, by providing information about the apartments and the community to the prospective residents and scheduling visits to the community.

TRC Staffing, Atlanta, Georgia

2003-2004

Closing Coordinator – Art Foundry Condominiums

Coordinate approximately 20 closing schedules per month between all parties involved in the closing process (Buyers, Sellers, Lenders, and Attorney).

Schedule closing with attorney and ensure that all documents have been received prior to closing

Schedule inspections for future owners

Maintain accounting including payables/receivables

Provided Receptionist Duties at various Caldwell Banker offices

Inglett & Stubbs, LLC

2001 – 2003

Billings Secretary

Prepared 100+ commercial invoices and contracts for distribution to client partners

Requested W-9 documents and Certificates of Insurance from Vendors

Participated in various Timberline construction software train-the-trainer sessions

Trained back-up assistants on Timberline Constrictuion Software

Back-Up Switchboard operator as needed

Responsible for providing Exceptional Customer Service.

TPP Consulting

1999 – 2001

Office Manager

Managed interviewing, hiring, and placement for all temporary employees

Dealt directly with clients such as Emory, Atlanta Medical, Morehouse and Clark Atlanta University

Performed background checks for potential employees

Direct invoice processing, issued paychecks

Managed the accounts payable/receivables function

Paid weekly federal taxes and state taxes

Conducted sight visits to check on staff

SKILLS

Microsoft Word, Excel, and Outlook

Quickbooks/Quicken

Accounts Payable/Receivable

SAP Software, Timberline

Yardi, Voyager 7s, OneSite

Buildinglink

Planning Commissioner for the City Of College Park

References Available Upon Request

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