Manager, Customer service and sales
Resume:
Danny A. Desentz II
Elgin, IL 60120
ac2g34@r.postjobfree.com
https://www.linkedin.com/in/danny-desentz-67a37183
Proven leader with progressive multi-team management experience; trusted coach & motivator / mentor. Adept at driving towards benchmark goals by multi-tasking, building effective teams, and reducing loss. Analytical with superb interpersonal, presentation, verbal and written communication skills. Experienced in Planning from small to large scale organizations. Assimilates quickly to new environments; solves complex problems to deliver solutions with value and quality
Entrepreneur
D & D Consulting
8/2016 – Current (1Year) West Chicago, IL
Providing proven strategies for marketing products to increase the company’s overall footprint and profits.
Family Service Counselor
SCI
10/2016 – Current (10 Months) Oakbrook Terrace, IL
Assisting families with Pre-Need and At-Need purchases and showing them there is a better way to protect their families when they need it the most. Sales, Customer Service and Grief Counseling.
Manager/Trainer
Associated Community Services
3/2008 – 8/2016 (8 Years 5 Months) Dearborn, MI
Providing proven, training and motivational skills for leading fundraising organization and its employees. Managing and monitoring employees to assure improvement of goals while maintaining legal requirements for compliance with state requirments. My priority is to drive results by providing effective programs and processes that improve the performance, engagement, and talent of employees across our firm.
General Manager
Stewart Enterprises
06/2007- 10/2007 (3 Months) Colerain, OH
Entrusted with fully managing and maintaining cemetery operations from recruiting, training and development, customer satisfaction & follow-up, advertising and promotions. Also very involved with local residents and businesses networking and promoting proper protection and affordable programs to meet long-term financial goals.
Pre-Need Director
Mikocem llc.
02/2003- 6/2007 (4 Years 4 Months) Royal Oak, MI
Recruited and developed the Pre-Need Department to increase cash flow for operations of the firm daily while using proven methods to boost individual footprint of each counselor and maximizing potential of each exceed quotas.
Master General Agent
American Income Life
8/2000 - 2/2003 (2 Years 5 Months) Southfield, MI
Built a team of insurance agents that I recruited and field trained to offer affordable solutions to protect themselves and their families. Implemented and maintained a training curriculum to improve sales and to insure compliance with state requirements and ethics.
Education
State of Illinois
Life and Health Insurance license
2017-Current
State of Michigan
Life and Health Insurance license
2001-2003
New Horizons
Southfield, MI
1997-2000
Computer Hardware, and Microsoft Office programs
Henry Ford Community College
Dearborn, MI
1989-1990
General Studies
John I. Leonard High School
1982-1986
General Studies
Skills
Sales, Customer Service, Marketing, Social Media, Team Building, Public Speaking, Event Management, Social Media Marketing, Event Planning, Training & Development, Direct Sales, Recruiting, Sales Management, Training, Leadership, Management, Mentoring, Fundraising, Customer Satisfaction, Public Relations, Desktop Publishing, Financial Services, Life Insurance, Curriculum Development, Computer Hardware, Compliance Management, Team Motivation, Sales Motivation, Team Leadership, Interviewing, Background Checks, Field Training, Field Production, Technical Support
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