Customer Service Management
Resume:
Chris Everette
Roebuck, SC *9376
*****.*********@*****.*** 864-***-****
Operations/Facilities Management Professional
Progressive self-motivated leader with strong track record of building functions and operations. Innovate or reinvent both operations, purchasing and facilities with immediate impact on bottom line. Build high performance teams with focus on results. 20+ years of setting and exceeding clear goals
Committed to owning and managing flawless results, better customer service and decreasing operational and facilities costs. Keen ability at being proactive while staying ahead of tight deadlines and schedules. Recognized for consistent success in developing systems, processes and procedures to streamline operations, and increasing efficiency.
Summary of qualifications
Facilities/Property Management professional
Procurement of multiple goods and services and contract management
Vendor Management
Trained in Banking, Finance, CFPB and Anti-money laundering
Cost reductions and efficiency increases.
Physical Security
Multi building Property Management in multiple states.
Fire Safety trained
Security/Badge and access control
P&L management/budget control
Preventative maintenance programs
HVAC, Electrical, OSHA, AHERA training/certification
Customer sales and Presentations
Lean business practices for all areas.
Proven utility cost reductions
Professional Experience:
American Credit Acceptance
June 2014- Present
Facilities/Property & Procurement Manager, American Credit Acceptance division of Johnson Development Associates.
Responsibilities:
Facilities/Purchasing for facilities in multiple states that house 1000+ associates.
HVAC, Electrical, Plumbing, Code compliance OSHA, DHEC, EHS, AHERA abatement adherence, Environmental regulations.
Construction and Renovation
Vehicle Maintenance
Created Badge security/issuance and physical access controls
Procurement of all goods and services company wide. Contract negotiations.
Mailroom functions/Switchboard/Associate Moves
Created and own Physical security/Employee Health and Safety/Disaster recovery drills.
Project Management
Renovations and new construction for company.
All building functions and maintenance, interior and exterior
Own and manage third party contractors and vendors that provide goods and services.
Office allocations and relocations.
Use of all Microsoft, Excel, Outlook, Office 365, OnBase, Concur, ADP and other company specific programs.
Key Achievements:
Created building plans and layouts for all new construction.
Established companywide Emergency Action Plans (EAP) for all corporate associates.
Established PM for all HVAC, Electrical and Security systems.
Established Policies for food and wellness programs.
Utility cost reductions $50,000 + cost savings annually
Owned Associate Policies for governmental security Compliance of Customer NPI information.
Established physical security protocols for personal information.
Established PM for all building cleaning services for all areas of maintenance.
Created and own Procurement for entire organization, established policies and protocols. Lowering companywide costs by more than $1.6 million
Created mailroom tracking procedures for all incoming mail, reduced mail loss to 0%
Reduced Maintenance costs for organization by $600,000, first year alone. Continue to reduce costs at a rate of 4-6% per year $120,000-$180,00
CGI
Spartanburg, SC.
Contract Property Management
Director of Operations
March 1994 – June 2013
Directed Daily Operations for all customer contract facilities, scheduling of building management and labor needs for over 195 different customers encompassing 40,000+ customer associates in multiple states.
Created Cost reduction, P/L reports, Budget Analysis, Logistical Operations, Audit and Compliance companywide.
Directed maintenance of company fleet.
Departmental Director for BOCA, DHEC, AHERA, OSHA, EHS and environmental regulations.
Direct customer interaction, Employee training, Supply chain, Maintenance, Equipment control, Procurement and Contract negotiations.
Using all Microsoft programs, Excel, Outlook, Accounting and Contract programs (company specific)
Key achievements:
Key factor in building privately owned company from start up to over $9,000,000 in sales annually.
Created policies and procedures for all operational areas.
Implemented lean system for organization that averaged 11%, $105,000 in costs savings annually.
Implemented Audit and Compliance department for customers to meet governmental audit needs for entire organization.
Individual customer service needs met with less than 1% customer loss.
Company sold, offered severance package.
Education/Certificates
B.S. in Business Administration-Limestone College 3.85 GPA
AD in Computer Science-Spartanburg Technical College 3.45 GPA
MRP, CPM, IFMA. Certificates
Computer Skills Proficient in all
*Windows Systems, Microsoft Programs, PowerPoint, Word, Excel, Baxter, Siemens, TS16949, OnBase, Shaw. Concur, ADP, Cisco, and Shoretel.
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