manager
Resume:
First and last name
Ahatayeva Farida Askarovna
Country & city of residence
Kazakhstan, Taraz
Date of birth
January 10, 1992
Current city:
Qatar,Doha
Contacts
Mob.: +974-**-**-**-**
e-mail:
*********.******@****.**
*****-************@*****.***
Objective
Aspiring to become a team leader in field of customer service and guest relations. Seeking to develop current skills and practical knowledge into a higher supervisory role, leading and working within a team to constructively contribute and achieve overall goals of an international luxury brand.
EDUCATION-Institution
Specialization
Duration,
Years
Year of graduation/City/ Country
Taraz Innovative Humanitarian University named by K.A.Yassayi
Bachelor of Education- Two foreign languages
4 years
2013, Taraz, Kazakhstan
Atyrau Petroleum Education Center (APEC)
Operator of oil and gas
10 month
2015,Atyrau,Kazakhstan
ADDITIONAL INFO
Certificates
Certificate of Health Safety Environment(HSE)
Certificate of Introduction to the Petroleum Industry(DIT)
Certificate of Drilling Operations Focus
Certificate of Introduction to Well Control
WORK EXPERIENCE
WORK EXPERIENCE
Position
Receptionist
Company’s name
«Green hotel»
Period / City / Country
September2013, March 2014 Atyrau, Kazakhstan
Responsibilities
dealing with bookings by phone, e-mail, letter, fax or face-to-face
completing procedures when guests arrive and leave
choosing rooms and handing out keys
preparing bills and taking payments
WORK EXPERIENCE
Position
Receptionist
Company’s name
«Grand hotel»
Period / City / Country
April 2014, August 2014 Atyrau, Kazakhstan
WORK EXPERIENCE
Position
English Teacher
Company’s name
«Child Development Center»
Period / City / Country
September2015, March 2016 Atyrau, Kazakhstan
Responsibilities
1.Introducing and practicing new words
2.Pronunciation of phonemes/individual sounds/word stress/intonation.
3.Developing listening skills
4.Developing speaking skills
5.Developing dictionary skills
6.To teach children answer the questions
WORK EXPERIENCE
Position
Guest service agent
Company’s name
«Plaza inn hotel»
Period / City / Country
July 2016, September 2017 Qatar (Doha)
Responsibilities
In-charge of the executive office reception desk – daily duties included answering telephone switchboard system; noting and passing internal and guest messages; and providing administrative role for everyday inter-office tasks.
Acted as company ambassador in communicating and marketing the company’s image as a high-quality service provider to tenants, unit owners and prospective clients and visitors.
Coordinated with superiors to deliver enhanced customer service and feedback, and implement effective measures to ensure tenants needs and requirements are addressed and satisfied.
Monitor complaints of tenants and unit owners, relay them to the concerned internal departments for appropriate action. Provided key function for tenant satisfaction with necessary follow-up on the progress of the issues and complaints.
Computer Knowledge & Skills
Opera PMS operating system
Prolific Wish net Operating System
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Languages
• Kazakh – native Language
• Russian-experienced and Fluent
• English – Experienced and Fluent
Contact this candidate