LL

OBJECTIVE

Obtain a position as a

team-player in a people-

oriented organization

where I can maximize my

customer-service

experience in a

challenging environment

to achieve the corporate

goals

SKILLS

Project Management

Negotiation and

persuasion

Collaboration

Research and Strategy

Basic Computer skills

Business Intelligence

Communication

Attention to detail

Phone Etiquette

Patience

Time management

Tenacity

Closing ability

Willingness to learn

Call Center Experience

LAKHESIA S. S. LUCKY

CUSTOMER SERVICE 846 MERCY CIR LOT 7 FLORENCE,SC 29501 843-***-****

EXPERIENCE

November 2016 - PRESENT

Five Star Nissan of Florence - Service Business Development Representative

• Qualify Leads from marketing campaigns as sales opportunities

• Contact clients by cold calls and/or emails

• Identify client needs to suggest appropriate products or services

• Customize products and/or services to increase customer satisfaction

• Take high volume incoming calls

• Schedule appointments for services

February 2016-July 2016

Kelly Services/Assurant Specialty Property - Open Items Specialist

• Makes necessary outbound calls to insurance companies and/or agents to obtain insurance information to be able to load into a gathering facility.

• Obtains the necessary insurance information in order to disburse premium payments from the escrow account if required.

• Performs maintenance and or disbursements in the client servicing system as necessary for policy changes, letters, notices, etc.

• May work in a multi-client environment

• Ensures all items are processed in a timely manner to meet or exceed established standards

March 2015- November 2015

Five Star Nissan of Florence - Receptionist

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• Directs visitors by maintaining employee and department directories; giving instructions.

• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation LL LAKHESIA S. S. LUCKY

CUSTOMER SERVICE 846 MERCY CIR LOT 7 FLORENCE,SC 29501 843-***-****

EMAIL TELEPHONE

2

October 2013- March 2015

Fairfield Inn & Suites by Marriott- Front Desk Associate

• Register & process guests and their assigned rooms

• Accommodate guest requests

• Communicating with hotel staff on the status of guest rooms

• Up Selling guest rooms and promoting hotel services

• Handling cash payments

• Maintain a clean and neat front desk area

EDUCATION

AUGUST 2005- AUGUST 2006

TRADE SCHOOL BAMBERG JOB CORPS – GED

REFERENCES

Will Hargrove

Internet Sales Manager of Five Star Nissan of Florence 843-***-****

ac2fyl@r.postjobfree.com

Tim Holcomb

Service Manager of Five Star Nissan of Florence

843-***-**** ext. 1069

ac2fyl@r.postjobfree.com

Donna Scipio

Business Development Representative of Five Star Nissan of Florence 843-***-**** ext. 1151

ac2fyl@r.postjobfree.com

Contact this candidate