Objective

Seeking a position of Receptionist where expertise in greeting customers, answering phone and handling mail will be fully utilized to increase the company’s client base and operational efficiency.

Experience

Aetna Specialty Pharmacy, Orlando, FL

February 1, 2016 – July 21, 2017

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

Educates providers on how to submit claims and when/where to submit a treatment plan.

Schedule deliveries of refill orders for patients’ medications.

Saint Dominic’s Foster Home, Bronx, NY

August 2, 2015 – December 25, 2015

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Teleperformance, North Lauderdale, FL

April 2014 – October 2014

Resolving technical issues with cell phones, home phones, Wi-Fi routers, tablets, home phones, etc.

Explaining and offering new products and deals to customers.

Going over billing and payment details.

Education

Mercy College, Bronx, NY – December 2014 – December 2015

Broward College, Broward, FL – August 2012 – December 2014

Atlantic Technical Center Magnet High School – August 2008 – May 2012

References

Available upon request

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