Customer Service Manager

Rosalinda Alcorta

**** ******** **. ***. * – Corpus Christi, Tx 78413

Cell: 361-***-**** – E-mail: ***********@*****.***

CAREER OBJECTIVES

Medical Billing and Coding Specialist seeking full-time position, where my passion for learning and skills will be utilized for the betterment of the organization.

KEY SKILLS

Certified Coding Specialist (CCS)

Bilingual (Spanish/ English)

Extremely familiar with Medical Terminology

Computer- Micro soft office suite

ICD 10, CPT-10

Claim Entry & Payment Posting

HIPPA Compliance

CPR Certified

Medical Law & Ethics

Medical Insurance

EMR & HER

Data Entry & Management

Typing speed: 40 wpm with accuracy

Proven ability to maintain patient confidentiality

Knowledge of human anatomy

One year certificate in business

Excellent Customer Service Skills

Excellent phone skills

EDUCATION & CERTIFICATIONS

Southern Careers Corpus Christi, Tx

Medical Billing and Coding Specialist

(student) January 2017- Presant

Laurel Ridge nursing home San Antonio, Tx

Nurse assistant classes September 1994

University of New Mexico Carlsbad, New Mexico

G.E.D. May 1985

WORK HISTORY

Christus Spohn Hospital Corpus Christi, TX

Nursing Assistant October 5, 2015- Present

Educated patients on personal care and safety, document paper and electronic charts accurately, assisted nurses and other staff with patient care such as showering, personal hygiene, dressing of residents, treatments and procedures

Stripes Corpus Christi, TX

Associate April 2015- October 2015

Provided, friendly, informative, and timely service, maintained organized, and exact register drawer, highlighted customer service background by building and maintaining a strong rapport with employees, customers and various service and product representatives, demonstrated leadership excellence by training new employees and assisting in the organization and implementation of staff and management meetings

Church’s Fried Chicken San Antonio, TX

Assistant Manager March 2007- June 2009

Responsible for opening and closing restaurant. This included balancing the amount of daily cash/credit received to reported sales. A daily deposit was made the following morning, performed daily food order, then checked invoice against charges and inventory received, attention to detail was crucial to ensure that the best product was received and the restaurant was billed appropriately, assisted General Manager with the planning and executing of achieving monthly labor and food cost goals. Accomplished this through efficient scheduling and minimal food waste, responsible for customer satisfaction, resolved hospitality issues as they occurred, interviewed and screened potential employees, disciplined existing employees.

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