Lisa L. Anderson

***** ******* **. ***. *, Richwood, OH 43344

937-***-****

ac2fig@r.postjobfree.com

PROFESSIONAL PROFILE

Articulate Communicator, Customer Service Oriented

Strong Analytical/Interpersonal/Managerial Skills/Detail/Result Oriented

Impeccable Work Ethic, Highly Professional

Able to work independently as well as within a group setting

Adapts well to new situations and technologies

Computer Expertise: Microsoft Word, Excel, Outlook, Quick books, FACS Program

PROFESSIONAL EXPERIENCE

Project Coordinator Oct 2016-Feb 2017

Adecco -Honda, Marysville, OH

Manage project documentation in Share point

Support team administrative needs

Work with Project Manager and SPL’s/Work Stream leads to set up and update the project plan

Set up and maintain project team contact list

Onboard / Offboard project team members

Support managing project budget documents, including reports

Responsible for invoicing, meeting notes, PCard Proxy, preparing training manuals and budgeting

Office Manager Oct 2013-Aug 2016

Jakob’s Electric LLC, Kenton, OH

Manage schedules, organized office functions and oversee daily operations of office with 5 employees.

Verify and track all projects deadlines to facilitate smooth workflow and satisfied clients.

Perform basic accounting functions through knowledge of QuickBooks for accounts payable and accounts receivable.

Maintain payroll information by collecting, calculating and entering data.

Perform tax preparation duties.

Supervise office support staff.

Responsible for filing permits and licenses to ensure all regulations are being followed completely.

Team Lead / Supervisor / Trainer Feb 2012-Jan 2013

Apelles, Columbus, OH

Collection experience making incoming, outbound collection calls

Supervise a collection floor up to 30 employees while upholding dialer campaigns, process payment batches, compliant with government regulations, company policies and assist Operation Managers.

Teaching of New Hire classes, update existing specialists on new client info.

Format & publish new client business to conduct trainings.

Operations Supervisor Oct 2009-Jan 2012

NCO Financial Systems Inc. Dublin, OH

Responsible for directly managing a collection team of 10-15 reps.

Comply with governmental regulations, company policies and procedures.

Collection experience in handling incoming and outbound collection calls for Miscellaneous and Military clients.

Encourage teamwork, motivation, sharing of ideas & developed an effective relationship with management and my team by creating an atmosphere of trust and respect.

Responsible for 21 client relations, emails, reports, QA compliance, coaching’s, success of team goals, evaluated performances, prepared and delivered reps monthly reviews, work-planning interim and annual performance reviews.

Sales Manager / Trainer July 2008-Aug 2009

New Pros Communications, Powell, OH

Directly managed team of 15 reps in business-to-business sales.

Evaluate performance, prepare and deliver reps weekly/daily reviews.

Discussed performance, career developments, QA training with reps.

Responsible in teaching of new hire classes, advance/refresher sales classes.

Production Controller Sept 2003-July 2008

Sumitomo Electric Wiring Systems Inc. Marysville, OH

Responsible for writing, controlling work orders for repack on 12 stations, how to pack them, quantity to pack along with when to pack in order to comply with shipments needed by Honda.

Handling hot shipment orders, entering truck shipment reports, filing duties in a warehouse environment, data entries of production stats on 12 stations by use of email.

Drove 28-foot box truck daily to transport Honda parts between warehouses, repack parts.

Education / Training

Diploma Paint Valley High School, Bainbridge, OH

Completed classes on sexual harassment in the work place, communication, time management, organizational skills, negotiation and political skills, morale & motivation, performance review training, hiring and firing, discipline, team building and managing skills for supervisors.

References upon request

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