Charles Knell, PMP

**** ********* *****

Vienna, VA, 22182

home 703-***-****; mobile 703-***-****

ac2fex@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/charleshknell/

Experienced in managing projects from software development to quality management, to networking

Experienced in managing geographically-dispersed teams

Experienced in working with all organization levels from techs to C-Level executives

Eliciting cooperation, information, planning and executing communication activities and methods to insure successful execution of projects ranging from infrastructure to public-facing web sites.

Technical writing

Business process analysis and design

Planning and executing quality assurance programs, collecting and reporting metrics, and using them to drive process and product quality improvements.

Training in statistics, data science, data visualization

EMPLOYMENT HISTORY

PRAGMATICS, INC Alexandria, VA August 2014 – Present

Project Manager

Managing multiple tasks for the USPTO including new software development, operations and maintenance, and user interface design including both Pragmatics employees and subcontractors. These include teams supporting USPTO’s sales (Order Entry Management System) and billing (Revenue Accounting Management) software, PALM (Patent Application Locating and Monitoring) System, Patent Application Information Retrieval (PAIR) System, and the Trademark Next Generation Content Management System (TMNG CMS). Manage up to five tasks simultaneously with budgets ranging from $200K to $4.3 million employing blended employee and subcontractor teams ranging from two to 14 workers.

Authored Pragmatics' USPTO project management plan in conjunction with forthcoming CMMI Level 5 reappraisal including the design, collection, and analysis of process and product metrics. CMMI high-maturity appraisal team member.

ENGINEERING SERVICES NETWORK (ESN), Arlington, VA October 2011 – April 2013

Program and Compliance Management

Supported Veterans Affairs Division project managers with project management plan development and review, budget analysis, earned value analysis, quality management system compliance.

Supported the five programs within VA Division encompassing 40 employees plus subcontractors

Designed and developed automated worker utilization reporting system

Developed and maintained SharePoint libraries

Created project management plans based on company’s templates and risk assessment tools

Brought the VA Division into compliance with our quality management system resulting in the successful re-registration of our ISO 9001 status and the upgrading of the company’s CMMI appraisal to Level 3

Created a detailed earned value analysis of a software development contract encompassing eight separate projects.

COMPUTER WORLD SERVICES CORP, Washington, DC November 2009 – September 2011

Quality Systems Manager

Designed and implemented quality management system resulting in ISO 9001 registration

Primary author and editor of quality manual.

All three offices of CWSC encompassed in ISO 9001 registration

Designed SharePoint site and libraries to support quality management system

Program Manager – Air Force Medical Support Agency

Managed implementation of new contract to support AFMSA in rolling out secured wireless networks in medical treatment facilities; managed a team of project managers supporting AFMSA efforts to integrate AF medical systems into wider AF and DoD networks.

Supervised a team of five travelling network engineers performing QA on wi-fi installations at Air Force medical facilities

Supervised two project managers and a quality analyst in supporting integration of Air Force networks at 70 medical facilities

ZOLON TECH, Herndon, VA November 2007 – March 2009

Program Manager – Department of State

Provided software development and support, and computer support. Managed a team of hardware and software support staff handling network hardware and level 2 and level 3 support for all DoS Bureau of Consular Affairs custom software

Managed a contract with $5 Million in annual revenues

Oversaw a software development team of eight programmers, testers, DBAs, documentation specialist and configuration manager

Oversaw a Level 2 and Level 3 help desk team of four subcontractor personnel providing support to US Department of State embassies and consular offices worldwide. Within 90 days of taking over the contract, the help desk was closing tickets at a faster rate than the previous contractor.

Oversaw a server support team of five.

ADVANCED MANAGEMENT TECHNOLOGY, Arlington, VA April 2006 – October 2007

Technical Team Lead – Department of Homeland Security, Immigration and Customs Enforcement

Maintained and updated an application and supporting Oracle 9i database for tracking DHS security background investigations for federal employees and contractors.

Developed automated reporting system for Oracle database, combining PL/SQL, ANT, Java, XSLT, FOP, Adobe Acrobat, and Microsoft Excel.

Replaced a collection of ad hoc reports with a consistent, documented, hands-off system which produced reports in small fraction of the time required for the manual reports and greatly reduced the scope of error possibilities

Fully documented the system in a series of linked HTML documents.

TEK SYSTEMS, Reston, VA October 2005 – March 2006

Project Manager – DISA

Worked on a contract with Houston Associates (now a division of Raytheon) at DISA (Defense Information Systems Agency).

Managed requirements for the development of a DoD network monitoring program (NetCOP) that integrated various vendors’ network management tools into a unified management dashboard

Worked with the testing group to insure traceability of requirements through the testing process

FC BUSINESS SYSTEMS, Falls Church, VA 1994 –2005

Project Manager – internal project

Acted as deputy project manager for a team implementing a quality management system. The goal of this project was a CMMI Level 3 appraisal for FC Business Systems.

Organized meetings, prepared and maintained documentation, worked with program managers to develop evidence demonstrating that their processes met the standards for CMMI Level 3.

In March of 2005, a SCAMPI panel appraised the company at CMMI Level 3

Oracle 9iAS and web developer – Department of the Army, PEO-EIS

Developed XML-based rules engine in PL/SQL for web applications run on Oracle Portal (9iAS) for Army PEO-EIS.

Technical Lead – Department of Treasury, Community Development Financial Institutions Fund

Lead a team of five developers in moving an internally-developed MS-Access application for managing funding applications for government grants to a web-based, MVC, three-tiered application that eventually managed all aspects of the grants process from grants application, through review, award, and funds disbursement.

Designed application architecture.

Designed MS SQL Server databases

Wrote TransactSQL stored procedures

Designed web pages

Wrote JavaScript components

Technical Lead – Department of Treasury, Chief Information Officer

Lead a team of network technicians and end-user support technicians in managing the LAN and desktop applications for the CIO. Managed local area network installation and upgrade projects for U.S. Treasury, Bureau of the Public Debt

Upgraded, installed, and supported network servers

Acquired, installed, and supported desktop computers and software for 50 Office of the Treasury CIO employees

Prepared bids

Prepared standard process documents

Reviewed work to insure adherence to standards

Assigned tasks to network technicians

EDUCATION AND PROFESSIONAL DEVELOPMENT

CMMI Institute 2016

Introduction to CMMI for Development v.1.3.

Johns Hopkins University, Bloomberg School of Public Health/Coursera 2015 - 2016

Nine-month data science program in statistics, analytics, and machine learning.

UCSD/Coursera 2016

Six-month program in Big Data including Splunk, Hadoop, graph databases.

Duke University/Coursera Current

Six-month program in statistical analysis using the R programming language.

Georgia Tech/Coursera 2016

Health Informatics on FHIR

University of Minnesota/Coursera 2016

Interprofessional Heathcare Informatics

Regis University, Vienna, VA 2004

Master’s certificate in project management

Marymount University, Arlington, VA 1985

Master of Business Administration

PROFESSIONAL ORGANIZATIONS

American Society for Quality

Project Management Institute

Scrum Alliance

CERTIFICATIONS

Current:

Project Management Professional

Certified Scrum Master

ITIL v.3 Foundations

Certified Software Quality Engineer

Past:

Oracle Certified Professional DBA

Microsoft Certified Systems Engineer

Novell Certified Network Engineer

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