Jocelyn M. Thomas

** **** ***. *

St. Paul, MN **117

612-***-****

Objective: Seeking an entry-level position for full time day or evening work

Education:

Globe College of Business Saint Paul College

Business Administration Culinary Degree Program

St. Paul, MN St. Paul, MN

Experience:

The Cozy Kitchen

Owner/Cook July 2014 – Present

Created menu, shopped for inventory, prepared food

Ran cash register, provided accounts payable and accounts receivable

Daily cleaning, dishwashing, sweeping and mopping

McAfee, Inc

Credits and Returns Coordinator June 2007 – July 2014

Applied customer service skills to increase sales of Secure Wire, IronMail and CyberGuard Products

Cultivated client relationships, increasing customer satisfaction and repeat sales

Answering incoming calls to create RMA’s for both domestic and international customers

Initiated Product Transfers and Monitored Kanban Levels

Assisted with clearing items stuck in customs

Ecolab

Call Center Rep November 2006 – June 2007

Took incoming calls from internal sales persons and customers regarding releasing orders due to credit holds

Processed credit/rebills

Cingular Wireless

Corporate Accounts Rep September 2000 – October 2006

Assisted in taking incoming calls from customers and inside sales representatives

Processed credit/rebills to clear customer’s accounts

Authorized and extended credit to customers

Sent out delinquent letters and collected on past due accounts

Volunteer Experience:

Girl Scouts Team Leader October 2002 – June 2005

Assist with creating information to present to young girls between the ages of 8-11 during group meetings.

Actively providing advice and serving as a positive Role Model from young girls between the ages of 8-11